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# Other Casinos #: Pokerstars deletes my chests !!!!!

Topic created on 04th Jan. 2022 | Page: 1 of 1 | Answers: 4 | Views: 1,392
pokerhafti
Rookie

Pokerstars deletes my chests !!!!!

4th Jan. 2022, at 09:09 am CET#1
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Hello I'm so annoyed have me over the Christmas days earned chests. Could open since 1.1.2022 every day 3 chests with increasing prices. It has started with the 1truhe5€ +2truhen with freispielen. On day 2 10€ + 2 chests with free games. On day 3 15€ + 2 chests with free games. So today I would have had my 3 chests 20€ + free spins and tomorrow also the same only with even more € but there are no more chests:-(
Funny only when I wrote to the chat that the free spins from the earned chests no longer applies to Germany has deleted me my earned chests would have today still 3 chests and tomorrow also! How can they just delete them?

And it is not because the premium was not for me but because the games are no longer available in Germany and nothing else!

And another thing the chests gets mann certainly not by mistake!

Please restore my chests please thank you.

Got 3 days of chests and now all of a sudden chests gone that I have earned great action starts the year with cheating already good

and here the answer from pokerstars


Thank you for contacting us.

We are sorry to inform you that the reward you are referring to was credited by mistake and therefore you cannot use it.

We sincerely apologize for this issue.

If you have any further questions, please do not hesitate to contact us again.

Sincerely

Mia
PokerStars Support

Edit: Title adjusted and post visually adjusted

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pokerhafti
Rookie

Pokerstars deletes my chests !!!!!

4th Jan. 2022, at 09:35 am CET#2
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Can someone help me here please:-)

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Anonym

Pokerstars deletes my chests !!!!!

4th Jan. 2022, at 11:31 am CET#3
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I think you have to accept the reasoning of Pokerstars....

Otherwise times in their community ask, there are yes some streams and forums

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Xavi22
Expert

Pokerstars deletes my chests !!!!!

4th Jan. 2022, at 11:35 am CET#4
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Were you able to keep the money pramie? Or is it still available for Germans?

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pokerhafti
Rookie

Pokerstars deletes my chests !!!!!

4th Jan. 2022, at 01:30 pm CET#5
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Xavi22 wrote on 04.01.2022 at 11:35: Could you keep the money pramie? Or is it still available for german?

yes sure have implemented the and have even managed a payout.
But the chests of today and tomorrow that were particularly fat are gone supposedly credited by mistake zzzzzz

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