Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Please help

Topic created on 20th Sep. 2019 | Page: 1 of 1 | Answers: 5 | Views: 2,085
Mega1973
Visitor

Please help

20th Sep. 2019, at 08:34 pm CEST#1
0 Likes

Nobody has liked this post so far
Can you please advise me.... I have deposited in Nightrush Casino 400 euros with Trustly but what went wrong the money did not arrive in Casino.
But was debited from my account and on the bank statement is the Nightrush Grup.
The casino says that there was an error (in the transfer) and that they need to talk to the suport ...payment suporrt
I've been waiting for 1 week ... and nothing has happened...they said I had to wait because the suporrt has not yet contacted me.
I play ziehlich long many casinos never had a problem until now.

This post has been translated automatically

Anonym

Please help

20th Sep. 2019, at 08:46 pm CEST#2
1 Like

Liked this post: Avatar von LaHaine95 LaHaine95
-Please go directly to the Trustly website.
- Open the contact form and describe the process.
- Write the Trustly transaction number from your bank statement and take a screenshot of the account booking.
- Please do this in English (or use Google translator)


I also had this recently in a casino as Trustly is having some problems at the moment and payments sometimes don't post.
I got a response within a few hours, but therefore please write in English, goes faster with the processing.

Either book you the manual immediately back to your bank account or arrange a posting to the casino account.

As long as you can specify a transaction number, everything will go well.

This post has been translated automatically

Katharina2
Top Member

Please help

21st Sep. 2019, at 08:04 am CEST#3
0 Likes

Nobody has liked this post so far
It is terrible how they deal with our money ! What remains are
excuses and a lot of trouble to get back the money that has been dangerously withheld
To get his money back. Disgusting.

This post has been translated automatically

SunSun13
Amateur

Please help

21st Sep. 2019, at 10:10 pm CEST#4
0 Likes

Nobody has liked this post so far
A week is intense. I waited two days. Is it now on it ?

This post has been translated automatically

Mega1973
Visitor

Please help

22nd Sep. 2019, at 01:35 pm CEST#5
0 Likes

Nobody has liked this post so far
They first said that the transfer (Trustly) was to blame....the money went to Nightrush Grup on the bank account.
After 3-4 days of talking with Trustly...they said that they can't find anything in system and that I should contact Nightrush Grup.
Now finally employee (suporrt) after a week... has seen the deposit...Monday 23.09 the story continues they want to check it with the payout in casino. The whole thing started on 15.09....


I wonder really if I get the money ..my 400 euros on Normalen way^^

This post has been translated automatically

Mega1973
Visitor

Please help

26th Sep. 2019, at 05:21 pm CEST#6
0 Likes

Nobody has liked this post so far
In the meantime, it's been 2 weeks that I'm waiting for my 400 euros.
They tell me in support that I must be...... it runs since 15.09

This post has been translated automatically

Hot Topics4th Nov. 2024 at 07:23 pm CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately