# Other Casinos #: PlayZilla aka Rabidi N.V. makes problems
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PlayZilla aka Rabidi N.V. makes problems
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Tamalian
I used to be very satisfied with Rabidi N.V. Group and their casinos and Bonuses offers
Since recently, I seem to be denied the bonuses under false accusations
I have created a month ago to the CashtoCode action of Easter through their link an account at PlayZilla but not used
Also then not used for the bonus action of C2C, but just created account anyway
Then today I wanted to use the, have joyfully 25€ with C2C loaded and offered in Live Chat for bonus award in the amount of 200%
After a short review under the decision of the management bonus denied, account stamped as a duplicate (which is guaranteed not so, I have only this one account and no one else has registered with this casino under my IP, etc., so certainly only one account) and directly during the live chat closed my account
This means my 25€ credit is now sitting there, I should contact support via email. This I have of course already done and factually described the situation
I can only advise everyone from this casino group, do not play in a Rabidi N. V. And certainly not with bonus. Even if these are all NonSticky and good offers
Has anyone here had a similar situation with said group let alone PlayZilla Casino?
Will I ever see my 25€ again?
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PlayZilla aka Rabidi N.V. makes problems
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This post has been translated automatically
PlayZilla aka Rabidi N.V. makes problems
Nobody has liked this post so far
Only here I did not even get to play with my Deposit because my account was locked immediately after deposit when I asked in Live Chat for the welcome bonus. Because this was not automatically credited and I had to contact support
Then my account was closed during the conversation due to the accusation that it would be a duplicate, i.e. double account. But this is not the case. Also by a misunderstanding with the IP it can have definitely nothing to do. Because over my Internet no one else has registered there an account or logged in with his account or similar
Well I hope that my account wiedwr is opened or the 25€ will be refunded
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PlayZilla aka Rabidi N.V. makes problems
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They were having problems at the time because of verification. Documents not accepted, which all other casinos had accepted so without further ado. But this casino did not, because I should but please nothing in the documents blacken. They wanted my bank statement but please have unblackened. I then discussed back and forth with them that there is data on the bank statement that is absolutely none of their business.
Then they accused me of connecting to the casino via VPN. Which was absolutely not true. I have never gambled in a casino via a VPN connection. Then I was told to log into my gaming account with a different device and connection to confirm my IP address.
Then I was supposed to explain to them what my name stands for in my email and who it belongs to. At this point, the whole thing just became too stupid for me and I turned to AskGamblers and Casino Guru.
Then came this mail:
We would like to inform you that your account has failed the Verification process and is now closed without the right to reopen.
We apologize for the inconvenience.
After my account was closed and 2 days had passed, when I contacted AskGamblers and Casino Guru, I actually got paid. Really awesome what this casino did to me. And as a quasi response, because I had AskGamblers and Casino Guru switched on, I can still register in casinos of this group, but I am denied any bonuses.
This is my story about this casino, which also belongs to the Rabidi N.V. group. I agree with the previous speaker and advise against playing at any of the casinos that belong to this group.
@GereonRath12
Whether you will ever see your 25€ again I can't tell you. But to turn to AskGamblers, or Casino Guru because of this sum? That must then you decide^^
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PlayZilla aka Rabidi N.V. makes problems
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I have also been denied a bonus in a Rabidi N.V., namely in Excite Casino. But then I could play with my Deposit anyway without my account was immediately closed.
Nice to know that I'm not the only one who has problems with this group
Of course I will not let this sit on me, I have no money to give away
I will first try to clarify it through the support and if possible transfer the money to my bank account. I will also send the necessary documents, no problem. What should you do with it, after all, have no access to my bank account
As a last resort, I also do not hesitate because of 25 € dispute sum guru to switch on. However, I will first "threaten" by e-mail with it and hope for the good will of the casino
By the way, I would also agree with a reactivation of my account, the main thing I can use the credit somehow
Should I then bring in even the smallest win, this will also be paid out immediately and if it is only 5 € more, as far as that is compatible with the payout conditions
I hope the whole procedure does not drag on, but it is no effort to just write a few lines. Be it by e-mail in exchange with the support or by complaint to Guru
Because I have nothing to give away 😄
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PlayZilla aka Rabidi N.V. makes problems
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Nevertheless, I would continue to advise against playing at Rabidi N.V..
In the meantime, I believe that I am no longer welcome there because at that time I was able to clear big wins in all 7Stars casinos (Buran, ALF, Wazamba etc.) and used the NonSticky Welcome bonus in each one and then of course never deposited again. Because all in all, I would prefer other casinos in RAW Cash, of course. So I used the casinos only for the welcome bonuses. Of course, according to the terms and conditions
I mean to have heard that Rabidi and 7Stars belong together
Well, so be it, does not change the fact that I was wrongly accused of a double account.
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