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# Other Casinos #: Payout denied in not small amount Luckydays Casino

Topic created on 26th Mar. 2020 | Page: 1 of 1 | Answers: 2 | Views: 4,685
styra91

Payout denied in not small amount Luckydays Casino

26th Mar. 2020, at 06:56 pm CET#1
0 Likes

Nobody has liked this post so far
Hello dear friends of games,

on Sunday 22.03.2020 I deposited 100 euro on the following site https://luckydays.com/de and then of course took the bonus in the amount of 100,00€ and free spins worth 2,00€
As it happens, I had a great run and came up to 6,400.00 € through free games in Book of dead. Until you can withdraw the sum, you have to generate play turnover, since you have secured the bonus. At 5.000,00€ it was now so far, the amount was payable.

Unfortunately, I had not yet verified my account and therefore the payout could not be carried out
I then made up for everything and on the subject of Deposit Verification I had to verify the account, so I sent a screenshot and then came the big problem. Since my wife and I have online banking together I selected the wrong account
We both have the account authorization for the other bank account but Luckydays refuses to pay out

First I was still very friendly and have asked with what I can serve, Peronsalausweis from my wife or an official letter from the bank?

When the feedback came that I have broken the rules, because I have used a bank account of a third party (from my wife) they do not pay me the win but only the 100 that I have deposited and should be satisfied with it then the chat with Take care was simply closed

Luckydays has a license on Curacao as far as I know, but there it stops with me already

What do you say `? Lawyer or ? I mean that are 5000,00€


Thanks in advance for your help

This post has been translated automatically

derzweifel
Experienced

Payout denied in not small amount Luckydays Casino

26th Mar. 2020, at 07:13 pm CET#2
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Hi,

in the terms and conditions of LuckyDays it says

11.3 Lucky Days does not accept payments from third parties. You may only make deposits from a bank account, with VISA/MasterCard bank cards, Skrill/NETELLER payment systems or other payment methods registered in your name. If during security checks we find that you have violated this condition, your wins will be confiscated and the original Deposit will be returned to the payment account holder. Furthermore, Lucky Days is not liable for the money deposited from third party accounts.

As far as I understand, you deposited from your wife's account, which is a violation of the TOS with the consequences described. Whether this happened by mistake, you simply clicked the wrong way or something similar does not matter, even having a power of attorney does not make you the owner of the account.

From my point of view a lawyer will not be able to find out anything else than that LuckyDays is acting according to their terms and conditions and is in the right.
Your only chance here is to hope for goodwill on the part of the casino, apart from that you have (unfortunately) bad cards.

Sorry + LG

This post has been translated automatically

masstube
Experienced

Payout denied in not small amount Luckydays Casino

26th Mar. 2020, at 07:34 pm CET#3
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Must unfortunately agree with the previous speaker, even if it is of course stupid, especially if your wife's account is also yours, so to speak, but you have clearly violated the terms and conditions. Is the same as when you spin about max bet there haste little chance of your wins

This post has been translated automatically

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