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frapi07, on 15th Nov. 2024 at 02:45 am CET
Payout at Duxcasino
Nobody has liked this post so far
i am waiting at Duxcasino once again for a payout in the amount of 1000 euros. The first payout, which was 300 euros, there were already delays
I am put off again and again. First it said that the Deposit method had changed, which is not true. Then after I sent the deposit slip, I was told by support that it was approved and to please wait
I asked again 2 days later when I could expect the payout. I was then told that my account would be checked and the team had so much to do
Now I have again written to the support and asked. Now I got the answer that my game history would be checked by the game Provider and this could take days. Ah yes....I ask the support, which provider would check what. The support told me that they don't have exact information either. To me, this all sounds like stalling tactics, which I find very unfortunate
Duxcasino advertises a fast payout and if it comes to the delay, then it can take up to 12 hours. Well these are now also already elapsed
I told the support, if I do not have my money tomorrow, I would then turn to the MGA
In the chat I have always been polite, but still determinate. And have also communicated that I am always put off again
I think that can also be done
Would you have done the same? How do you act when you feel it is a delaying tactic?
VG
This post has been translated automatically