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# Other Casinos #: Payment is denied

Topic created on 24th Jan. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,349
Lutte1979
Evening,

i have won a higher sum at Vulkan Vegas, this is 27,000 euros.
With some hesitation I was paid 2,500. When I had not heard for a while, I wanted to log in to have a look. Then I noticed that my account was deleted
In the Live Chat I was told again and again what else. Until I finally had a lady on the line who wrote in German and then told me that they have locked my account because I had a second account
They noticed it really early. They told me that the account can be restored, but I have to give up the win. Can not be true. What do I have then...

Is there now for me at all the chance to get my money?

Lg

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sippi
Expert
No, no chance. Two accounts = no money.

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Leopolt1988
Rookie
Honestly... I think you only had so much luck because they had already seen that it is a Doppelacc
From now on you really feel like such a balance

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upola
Legend
How now, you know that you have 2 account there and ask what you can do?
I'll give you a Tip, in the future always create only one account at a casino...then it works with the payout.

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Anonym
Lutte1979 wrote on 01/24/2021 at 03:00: Good evening,

i won a higher amount at Vulkan Vegas, this is 27,000 euros.
With some hesitation I was paid 2,500. When I had not heard for a while, I wanted to log in to have a look. Then I noticed that my account was deleted
In the Live Chat I was told again and again what else. Until I finally had a lady on the line who wrote in German and then told me that they have locked my account because I had a second account
They noticed it really early. They told me that the account can be restored, but I have to give up the win. Can not be true. What do I have then...

Is there now for me at all the chance to get my money?

Greetings

Curacao licensed, there you have as a natural person from the EU no chance.

There are no possibilities to do anything here, be glad that you got some money at all.

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Hidaruma
Top Member

Lutte1979 wrote on 01/24/2021 at 03:00: Good evening,

i won a higher amount at Vulkan Vegas, this is 27,000 euros.
With some hesitation I was paid 2,500. When I had not heard for a while, I wanted to log in to have a look. Then I noticed that my account was deleted
In the Live Chat I was told again and again what else. Until I finally had a lady on the line who wrote in German and then told me that they have locked my account because I had a second account
They noticed it really early. They told me that the account can be restored, but I have to give up the win. Can not be true. What do I have then...

Is there now for me at all the chance to get my money?

Greetings

Be glad that you got something at all.

This post has been translated automatically

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