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# Other Casinos #: ONE Casino ignores request for ban due to gambling addiction

Topic created on 16th Sep. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,796
Janscho811

ONE Casino ignores request for ban due to gambling addiction

16th Sep. 2019, at 10:35 pm CEST#1
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Nobody has liked this post so far
Hello...

Since I suffer from a Gambling addiction, I have asked One Casino to block my account forever. Thereupon came first 3 weeks no answer or reaction to my request to the block. Who also suffers from this disease can understand what an up and down this is. So I did not use the option of self-locking and could continue to diligently make deposits. When it came to an exaggerated phase of my addiction and thus to an exaggerated number of deposits, I contacted them via chat. He claimed that I was sent an email asking if the account should be blocked forever and that the "option of reopening the account" would be an option for me. Since no answer came from me the account remained open. Firstly, I did not receive an email and secondly, I think that if someone says he suffers from a gambling addiction, the account should be at least temporarily blocked immediately until the answer comes. Also, I wrote in the message that they would like to close my account immediately and forever.
Since my request was simply ignored and this is not legal, I asked to forward my case to a supervisor and refund my deposits from receipt request for blocking
The support employee said he would forward it. Let's see if something comes from the management

Maybe someone has already made experiences or can give me tips on how to proceed. My account is now blocked in any case and I have made an appointment with Caritas for a counseling appointment about gambling addiction.

I find online casino for something really dangerous for people who suffer from gambling addiction. Why is suddenly made again advertising and why can you also register if you do not come as indicated from Schleswig-Holstein. Here is also the policy asked If one would completely accommodate the online payments to Online Casinos as in other countries, the problem would be solved quite simply

This post has been translated automatically

Ankerwerfer
Rookie

ONE Casino ignores request for ban due to gambling addiction

17th Sep. 2019, at 08:10 am CEST#2
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I wish you all the best and hope that you overcome the addiction and do not drive your life against the wall.

This post has been translated automatically

Samsoni67

ONE Casino ignores request for ban due to gambling addiction

17th Sep. 2019, at 08:31 am CEST#3
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Hello,
I would also like to write a few lines about this. I am also affected by gambling addiction.
I went to an outpatient rehab in 2015. It did me good. But unfortunately there came a day when I started to gamble again.
I also wonder why this advertising is constantly shown. You don't see cigarette ads anymore either
Since last weekend I have decided to close my account. This has worked great. Of course, you can log back into another. But I have now told my friend everything, and thus everything has come to light. It did me good, and inside I am now reassured. Because you play to live in his world and the problems would like to push aside. But one slipped more and more into it.
With me it became very bad after a very big win
I am glad that I have now realized that it brings me nothing. And I prefer to go on vacation with my money.

This post has been translated automatically

Kleinkariert
Expert

ONE Casino ignores request for ban due to gambling addiction

17th Sep. 2019, at 01:08 pm CEST#4
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Online casinos and Player protection is unfortunately still a thing in itself, there should be global locks (at least per license). But it is still open whether it comes at all, the MGA seems to pursue this goal no longer determined.

However, I doubt that you have good chances to get back all your deposits, after dropping the email you could then directly Deposit everything and if it works out you demand the payout and if not the refund of the deposits. It takes a certain amount of time, I don't know what the MGA considers appropriate here, maybe the usual support times of 1-3 days.

Apart from that, you can at least exclude yourself for 30 days and still ask for permanent blocking + you can put in immediate deposit protection yourself. With that, you could have effectively protected yourself for at least 37 days if you really wanted to. Of course you can open now <hab ich nicht gesehe, gewusst>, but to inform yourself about the possibilities or to look yourself is also your task and therefore at least negligent and therefore it is quite possible that a refund is also rejected because of this should you turn to the MGA /</hab> dispute resolution.

This post has been translated automatically

Anonym

ONE Casino ignores request for ban due to gambling addiction

17th Sep. 2019, at 03:34 pm CEST#5
0 Likes

Nobody has liked this post so far
Janscho811 wrote on 09/16/2019 10:35 PM: Hello...

Since I suffer from a Gambling addiction I have asked One Casino to block my account forever. Thereupon came first 3 weeks no response or reaction to my request to the block. Who also suffers from this disease can understand what an up and down this is. So I did not use the option of self-locking and could continue to diligently make deposits. When it came to an exaggerated phase of my addiction and thus to an exaggerated number of deposits, I contacted them via chat. He claimed that I was sent an email asking if the account should be blocked forever and that the "option of reopening the account" would be an option for me. Since no answer came from me the account remained open. Firstly, I did not receive an email and secondly, I think that if someone says he suffers from a gambling addiction, the account should be at least temporarily blocked immediately until the answer comes. Also, I wrote in the message that they would like to close my account immediately and forever.
Since my request was simply ignored and this is not legal, I asked to forward my case to a supervisor and refund my deposits from receipt request for blocking
The support employee said he would forward it. Let's see if something comes from management

Maybe someone has already made experiences or can give me tips on how to proceed. My account is now blocked in any case and I have made an appointment with Caritas for a counseling appointment about gambling addiction.

I find online casino for something really dangerous for people who suffer from gambling addiction. Why is advertising made again all of a sudden and why can you also register if you do not come from Schleswig-Holstein as indicated. Here is also the policy asked If one would completely accommodate the online payments to Online Casinos as in other countries, the problem would be solved quite simply.

Am not sure obs works ..:


You first create an email account with a false home address and a difficult to remember password which you write down on a piece of paper.

Then you log in to the "bad" casino, go to "Change email address" under settings and enter the new address.
Then go to "Change password" and use a difficult password which is also written on a piece of paper.

At the end, log out and flush the note down the toilet.

If you want to log in again - logically - the password is missing.
If you press "Forgot password", the casino sends a Verification e-mail to the new e-mail address
However, the password for the e-mail was also flushed down the drain.

If you go to "Forgot password" in the email account, you have to send your passport for verification.
Unfortunately, this may not work either, since you have registered under the wrong address...

Actually this should work
To what extent one makes oneself irgentwie punishable I cannot say.


This post has been translated automatically

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