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# Other Casinos #: Obligation to provide proof? Play Club

Topic created on 14th Oct. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,620
Knubbell
Rookie

Obligation to provide proof? Play Club

14th Oct. 2020, at 08:24 pm CEST#1
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Hi guys

i have a little 2.500 Euro problem

For my reviews I always ask in the Live Chat and check their statements with the bonus conditions. At Play Club (Aspire Group) there is the passage "...max bet....of 4 euro or more", which would basically mean that only 3.99 euro is allowed. I have spoken to two live chat supporters and one on the phone for testing and all three have confirmed that exactly 4 euros is no problem at all

Now what had to happen happened. I have wagered 14,400 euros in less than 12 hours on 3-4 euro stakes and requested the withdrawal. Cancelled this, kept some test money to play with and requested a smaller payout of 2500 euros. Then I redeemed loyalty points and played on 6-12 euros per spin. Did not pay attention to the fact that these 16 euros loyalty points redemption also have bonus conditions

well, then my withdrawal was canceled with dme reference to too high stakes. Again, the live support and on the phone the supporter told me that he sees no violation with 3-4 euro stakes and I only violated with the 6 euro stakes and the new bonus. The 2500 euros were vohrer Auszahlungsfähig. But the finance department and finally the management has decided otherwise

Actually, I would have written it off directly, but since Play Club gives me no info, when and where I violated conditions AND on my request, strangely, no protocols of my live chats are to be found, I get suspicious

Do any of you have experience with Aspire Group Casinos?

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Knubbell
Rookie

Obligation to provide proof? Play Club

20th Oct. 2020, at 04:43 pm CEST#2
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So, weeks later, still no feedback from the MGA. The casino has also not sent me any info. I have then inquired, according to the records of my chat with the support. Unbelievable what I got there today. There is only my first question and then gaps and then goodbye from the employee. Everything in between is blank. This is just taking the p**s. They just don't want to pay out. Can't anyone help?

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Kleinkariert
Expert

Obligation to provide proof? Play Club

20th Oct. 2020, at 07:08 pm CEST#3
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Your first port of call would have been thePogg, they are the assigned arbitration board. Your two posts have 6 days in between, how does it come to <Wochen später>?.

The MGA needs weeks for an answer and since you didn't contact the Pogg they will call your attention to it and do exactly nothing. At thePogg you can also wait weeks, these are the only sites where you can make a difference. Here no one can help you even Caro, etc. can at most try to talk to Aspire but the group is just ultra slow and unserious.

Why you play there I do not understand, Aspire is simply the worst Provider you can choose when it comes to MGA casinos. The majority of them already have questionable business ethics but Aspire sits on the throne with what feels like a thousand pages.</Wochen>

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upola
Legend

Obligation to provide proof? Play Club

20th Oct. 2020, at 08:02 pm CEST#4
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With me, they have always paid out and that was certainly 10 payouts.
This does not mean that I find the group good, but unseriös...I do not know.

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Anonym

Obligation to provide proof? Play Club

21st Oct. 2020, at 01:05 am CEST#5
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"Then I redeemed loyalty points and played on 6-12 euros per spin. Did not pay attention to the fact that these 16 euros loyalty points redemption also have bonus conditions."

Any questions?


-- Font color adjusted --

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Falko
Icon

Obligation to provide proof? Play Club

21st Oct. 2020, at 01:28 am CEST#6
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Liked this post: Anonym
Autonym wrote on 21.10.2020 at 01:05: " Then I redeemed loyalty points and played on 6-12 euros per spin. Didn't pay attention to the fact that these 16 euro loyalty points redemption also have bonus conditions."

Any questions?


Yes, however, I still have a question about it. After redeeming the loyalty points which had a value of 16 euros, how do you manage to make 6-12 euros SPINS? xD

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upola
Legend

Obligation to provide proof? Play Club

21st Oct. 2020, at 08:22 am CEST#7
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But nowhere does it say that the treu points had a value of 16 Eure.

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