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# Other Casinos #: Novibet has cancelled withdrawal at once despite verification

Topic created on 05th Dec. 2020 | Page: 1 of 1 | Answers: 1 | Views: 1,181
BinGOLDiG
Expert

Novibet has cancelled withdrawal at once despite verification

5th Dec. 2020, at 05:35 pm CET#1
1 Like

Liked this post: B****r

Hello, I hope you can help me!
I have won a few days ago through free spins at novibet 400€ and instructed to pay out.
Had never deposited there before! Accordingly, I still had to verify my account, which had also worked without problems!
I have received the confirmation of Verification and an email that I should make a Deposit in my account! I have also done! Day 4 and still no response from support until I asked.
After that I now got an email in which it said:

We would like to inform you that your account will remain open until you withdraw your remaining balance via Trustly.

Once your withdrawal is complete, your account will be permanently disabled due to the following conditions:

2.8 We expressly do not permit our customers to do the following:
Act on behalf of another person or third party.
Deposit money from criminal activities.
Deposit money via a card that a customer is not authorized to use, or knowingly obtain money from that card in any other way to do so in collusion with a third party.
Use your Player Account or that of any third party in any way for money laundering or other illegal purposes.
Using VPNs, proxy servers, Tor browsers, IP blockers or any type of software or service used to manipulate or disguise their location. This is strictly prohibited and Novibet reserves the right to close accounts, void open bets and refund deposits made less any withdrawals if we believe a customer is using such a method. (translated)


None of this applies to my behavior!!! I have complied with everything!
Except that I have my new address (because I just moved) this but not yet on. My identity card was changed. Because thanks to corona, you can no longer just re-register but gets an appointment, which in my case is on 23.12.2020!
What should I do now? Does anyone know which supervisory authority is responsible for this? Or should I rather report my problem to asgamblers?

Thanks in advance

This post has been translated automatically

Falko
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Novibet has cancelled withdrawal at once despite verification

5th Dec. 2020, at 07:34 pm CET#2
0 Likes

Nobody has liked this post so far
BingOo666 wrote on 05/12/2020 at 17:35
Hello, I hope you can help me!
I won 400€ a few days ago through free spins at novibet and instructed to cash out.
Had never deposited there before! Accordingly, I still had to verify my account, which had also worked without problems!
I have received the confirmation of Verification and an email that I should make a Deposit in my account! I have also done! Day 4 and still no response from support until I asked.
After that I now got an email in which it said:

We would like to inform you that your account will remain open until you withdraw your remaining balance via Trustly.

Once your withdrawal is complete, your account will be permanently disabled due to the following conditions:

2.8 We expressly do not permit our customers to do the following:
Act on behalf of another person or third party.
Deposit money from criminal activities.
Deposit money via a card that a customer is not authorized to use, or knowingly obtain money from that card in any other way to do so in collusion with a third party.
Use your Player Account or that of any third party in any way for money laundering or other illegal purposes.
Using VPNs, proxy servers, Tor browsers, IP blockers or any type of software or service used to manipulate or disguise their location. This is strictly prohibited and Novibet reserves the right to close accounts, void open bets and refund deposits made less any withdrawals if we believe a customer is using such a method. (translated)


None of this applies to my behavior!!! I have complied with everything!
Except that I have my new address (because I just moved) this but not yet on. My identity card was changed. Because thanks to corona, you can no longer just re-register but gets an appointment, which in my case is on 23.12.2020!
What should I do now? Does anyone know which supervisory authority is responsible for this? Or should I rather report my problem to asgamblers?

Thanks in advance

Novibet does not mean well to people who win there sometimes. I as a multiple depositor have used some deposit offers in the sports betting area and could make some plus there. Is not much maybe a maximum of 300 euros and then they have completely blocked me without justification in this area. Now I can only play slots there, but I bet is with you also this reason. You just left hardly any money there and got more out now. Can not be resisted. It is the only casino that has happened to me so far Novibet

This post has been translated automatically

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