Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: NETBET - problem/error with the payout

Topic created on 14th Dec. 2020 | Page: 1 of 3 | Answers: 20 | Views: 4,439
TranceBabe
Expert
Hello all,

this morning I requested a withdrawal of 100€ via Trustly at Netbet. After sending the Verification code that you get by mail, I got a pop-up window saying that the withdrawal was rejected and that I should contact customer service. This would not have been an issue if the amount had been credited back to me. But it wasn't and the 100€ is now completely gone. 😡

The customer service I then immediately contacted by mail, because the Live Chat as always, is offline. However, I am still waiting for an answer. I will also contact Caro directly as a precaution. Maybe she can help in an emergency.

PS: Has anyone here possibly ever had a similar problem, which was then solved?
I would like to have my money back.

Greetings
TranceBabe




This post has been translated automatically

Sarkasto
Expert
did you use the "trick" from the nodep thread? think they have noticed and this way the error "fixed". I'm just now a 80 € payout disappeared. But I have previously transferred 40 in Sport and the pay out from there. This is also at pending payment.

This post has been translated automatically

Exter
Rookie
warennn wrote on 14.12.2020 at 13:09: have you used the "trick" fromm nodep thread? think they have noticed and this way the error "fixed". I am just now a 80 € payout disappeared. But I have previously transferred 40 in Sport and the pay out from there. This is also at pending payment.

Can be that they have noticed that, have previously worked withdrawals with you with this trick? I have not even tried..

This post has been translated automatically

DerHamburger87
Top Member
Dexterrr wrote on 14.12.2020 at 13:27
May be they caught this, have payouts worked for you before with this trick? I didn't even try it at first....

Had also tried so and the payout with me was rejected for the aforementioned reason that it is here about Bonus abuse, and money was gone
According to the terms and conditions also right
If the TE has used this, the payout was rejected because of this, then the matter has been clarified
If you have deposited, played normally, and the money is not paid out, it would be ONE case where gamblejoe could possibly help
Would still wait for the answer from the casino, ggfs try again via Live Chat
Lg

This post has been translated automatically

TranceBabe
Expert
warennn wrote on 14.12.2020 at 13:09: have you used the "trick" fromm nodep thread? think they have noticed and this way the error "fixed". I am just now a 80 € payout disappeared. But I have previously transferred 40 in Sport and the pay out from there. This is also at pending payment.

No, I have deposited there yesterday 10€ and thus achieved a win of 175€.
Of this I now wanted to pay out 100€. PS: The remaining 75€ are still on my account.

PS: GJ is unfortunately omitted here, Caro just told me that NetBet is not promoted by GJ.

Who else can I turn to in case of emergency? It is completely traceable, through which action the win has arisen. I have screenshots or PDF's of all actions.

This post has been translated automatically

Exter
Rookie
TranceBabe wrote on 14.12.2020 at 13:42
No, I deposited 10€ there yesterday and made a win of 175€.
Of this I wanted to withdraw now 100€. PS: The remaining 75€ are still on my account.

PS: GJ is unfortunately omitted here, Caro just told me that NetBet is not promoted by GJ.

Who else can I turn to in case of emergency? It is completely traceable, through which action the win has arisen. I have screenshots or PDF's of all actions.

I recommend you now just wait for the reply to the email, they will tell you then what is the matter . Have yes deposited and there is certainly a misunderstanding, that will be fine!

This post has been translated automatically

BinGOLDiG
Expert
TranceBabe wrote on 12/14/2020 at 12:48 pm: Hello everyone,

i requested a withdrawal via Trustly this morning at NetBet in the amount of 100€. After sending the Verification code you get by mail, I got a popup saying that the withdrawal was rejected and that I should contact customer service. This would not have been an issue if the amount had been credited back to me. But it wasn't and the 100€ is now completely gone. 😡

The customer service I then immediately contacted by mail, because the Live Chat as always, is offline. However, I am still waiting for an answer. I will also contact Caro directly as a precaution. Maybe she can help in an emergency.

PS: Has anyone here possibly ever had a similar problem, which was then solved?
I would like to have my money back.

Greetings
TranceBabe





EXACTLY THE SAME PROBLEM I ALSO HAVE 300€ AT ONCE DISAPPEARED WITHOUT A TRACE... SIT NOW FOR AN HOUR BEFORE THE CHAT REQUEST AND NO ONE COMES ONLINE 😒

This post has been translated automatically

Begbie
Elite
warennn wrote on 14.12.2020 at 13:09: have you used the "trick" fromm nodep thread? think they have noticed and this way the error "fixed". I am just now a 80 € payout disappeared. But I have previously transferred 40 in Sport and the pay out from there. This is also at pending payment.

What should be a trick? Nowhere is written how much you have to use within the hour.
What does not work is if you have not made a single turn.
And the discount is no longer available in the store.

This post has been translated automatically

BinGOLDiG
Expert
So if the customer service would be online, you would also be helped... Think the have today again a lot of system errors and because of corona there but no one sits or in the home office also not!
But do not think that the claim afterwards you had never had money or you would have violated the agb! Since only times must be worked!

This post has been translated automatically

Falko
Icon
BingOo666 wrote on 14.12.2020 at 15:02
EXACTLY THE SAME PROBLEM I ALSO HAVE 300€ AT ONCE DISAPPEARED WITHOUT A TRACE.... SIT NOW FOR NER HOUR BEFORE THE CHAT REQUEST AND NO ONE COMES ONLINE 😒

Have also deposited for it at NetBet ? I have forever no longer deposited at Netbet, but since 3 weeks I pay there again a the weekly required 10er to get the Sunday free spins again. Only if you have erziel the win with a Deposit and now payouts have disappeared, then that is already a bad taste, I should come there also times by deposit to payout

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 12:31 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately