# Other Casinos #: Neonvegas problems with the payout

CM246 wrote on 04/27/2021 at 09:54: I got 10 free spins *given* by the above company in early/mid April. No Deposit was required for this.
The bonus was fully converted and I wanted to withdraw my 200€ win at the end. However, since my bank account has changed, I have directly specified my new.
The withdrawal was promptly canceled, with the reason "The withdrawal account must match the deposit account". But since it was a bonus of 10 free spins WITHOUT a necessary deposit, this is complete nonsense. I then sent the casino photos of my new EC card and explained to them that my old bank account no longer exists.
Thereupon you wanted a proof. You got it in the form of an e-mail from my old bank, which confirms that the account no longer exists since the end of February. Now this proof is also not sufficient and was *rejected* and I would need a proper letter from the bank.
In the meantime, the gentlemen have also received an account statement from my new bank.
I did not understand the whole theater, it is only 200€. In all the months before, there were never problems with withdrawals or the like.

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