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# Other Casinos #: Nationalcasino - verification from partner's profile, because same IP

Topic created on 28th Aug. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,010
Yahoo_needhelp

Nationalcasino - verification from partner's profile, because same IP

28th Aug. 2022, at 03:39 pm CEST#1
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Hello dear Gamblejoe community

Have discovered that you can exchange here on all topics and would have a request.

It's about the National Casino, which unfortunately does not seem quite serious to me.

I have won there an amount of 400 euros, after tedious ways managed to verify me.

But only comes the most annoying point.....

They now think that since my partner is also registered via the same IP address, she must also verify herself.

Well and now nothing goes further, we try for days to verify her profile, but they think there are missing documents without but to say which.

It is extremely noticeable how they drag everything out, write standard emails and do not want to pay out.

Can anyone help me? I would be very happy about experience reports in the or other casinos and am grateful for any tips.

Kind regards from Needhelp 😚

Edit by Caro: Title adjusted

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Hidaruma
Top Member

Nationalcasino - verification from partner's profile, because same IP

28th Aug. 2022, at 04:42 pm CEST#2
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How can we help you? We don't know what documents are missing either.

I'm just surprised that they haven't blocked the accounts directly if you live in the same household^^.

Best to see in which forum they are listed and go over it.

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Yahoo_needhelp

Nationalcasino - verification from partner's profile, because same IP

28th Aug. 2022, at 08:07 pm CEST#3
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Hidaruma wrote on 08/28/2022 at 16:42: How can we help you? We don't know what documents are missing either.

I'm just surprised they didn't block the accounts directly if you live in the same household^^.

The best thing to do is to see in which forum they are listed and go through them.

Yes possibly there are here yes Admins with the casino even contact ?


An exchange helps me already, because the thing meanwhile pretty worms me ... 😅

Find it just so rude and brazen how long they delay it.

Thanks for your reply 😌

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Caro
Expert

Nationalcasino - verification from partner's profile, because same IP

29th Aug. 2022, at 09:52 am CEST#4
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Liked this post: Anonym
Hey Yahoo_needhelp, unfortunately we don't have a contact person from the casino and can't really help you in that case. Sorry.

I can imagine that the usual documents are requested by your partner, such as ID, proof of address, etc...But I would contact the support in your place, or your partner should ask what documents are needed.

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Anonym

Nationalcasino - verification from partner's profile, because same IP

29th Aug. 2022, at 01:00 pm CEST#5
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Send them a copy of both sides of the identity card and a current official proof of address. Official documents include bank statements, letters from the bank, health Insurance company, government agencies, and employer.

In any case, you must also pay attention to the format (eg: PDF) and the quality of the image. In addition, all edges of the document must be visible. Of course, you can censor sensitive areas (account balance, employer).

It is also important that these documents are sent to the e-mail address under which your roommate's account is registered

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Yahoo_needhelp

Nationalcasino - verification from partner's profile, because same IP

29th Aug. 2022, at 05:09 pm CEST#6
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Caro wrote on 08/29/2022 at 09:52: Hey Yahoo_needhelp, unfortunately we don't have a contact from the casino and can't really help you in that case. Sorry.

I can imagine that the common document will be requested by your partner, like Perso, proof of address etc...But I would contact the support if I were you, or your partner should ask what documents are needed.

Royal777 wrote on 29.08.2022 at 13:00: Send them a copy of both sides of the identity card and a current official proof of address. Official documents are bank statements as well as letters from the bank, health Insurance and authorities as well as the employer.

In any case, you must also pay attention to the format (eg: PDF) and the quality of the image. In addition, all edges of the document must be visible. Of course, you can censor sensitive areas (account balance, employer).

It is also important that these documents are sent to the e-mail address under which your roommate's account is registered

Hey 👋🏼


Thank you for the answers.

The problem is just more that despite submitting the documents, there is just no feedback that the second profile is also verified.

I am also honestly no longer sure whether they intend to pay out at all.

As it looks I can only wait and drink tea 🤨

Kind regards
Need help

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