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# Other Casinos #: N1 Bet - Account locked and win collected

Topic created on 09th Dec. 2022 | Page: 1 of 2 | Answers: 11 | Views: 2,095
ozontec
Visitor

N1 Bet - Account locked and win collected

9th Dec. 2022, at 07:33 am CET#1
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With the weekly 20FS I was able to earn 70€. So I started the Verification and requested the withdrawal.

The next morning the account was closed.
The support told me that I had violated the conditions and had a duplicate account. The win was cashed.
Further discussion was pointless and even the manager had no interest in solving the problem.


Sorry, but you have violated our Terms & Conditions since you have a duplicate account.
Per Administration's decision your account was closed and all the winnings were confiscated.


Finally, I wanted my data to be deleted according to DSVGO. This is not done either!

You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European uniοn, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

The account exists for at least 1 year. You are baited weekly with free spins and are also allowed to deposit.
I do not think that you can do anything. I write this post only so that you can form your own opinion.

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DieWunderharke5000
Top Member

N1 Bet - Account locked and win collected

9th Dec. 2022, at 09:53 am CET#2
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Do you have a second account or not?

The casinos seems to have good reasons to claim that. And because of 70 € they certainly do not make such a fuss if they were not sure

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evopower140
Expert

N1 Bet - Account locked and win collected

9th Dec. 2022, at 09:56 am CET#3
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Yes, so normally pay the so small amounts directly to lure you but only 50 euros more does not go out because free spins

But then you will probably have a second account I think times

They are extremely annoying with Verification and so but pay out make the

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gamble1
Icon

N1 Bet - Account locked and win collected

9th Dec. 2022, at 10:20 am CET#4
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Grade at N1 or NetBet as they are all called it is very easy to have a second account because they used to be very active on tester sites also think there would be no second account they would have paid

The delete data is also logical and is mandatory for all where you work with money because imagine that would work some people could certainly take advantage of the motto "login --> money laundering --> delete data" transactions are no longer allocated

Make the few years no transactions then you can also delete the data

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ozontec
Visitor

N1 Bet - Account locked and win collected

9th Dec. 2022, at 12:50 pm CET#2
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I do not have a second account. But a long time ago my girlfriend has also registered there. I have the suspicion that I was therefore marked with the "double account". Thereupon I had addressed the support.


Me: Thats my original account. What should I do?
Support: In this way, you have to come back via your other account and as us to close it!

Me: So I tell my girlfriend to close her account and then you activate my account again?
Support: Please, stay here for a couple of minutes. I should consult with the manager regarding your issue.

.... many minutes later ....

Support: Unfortunately, you are not able to reopen your account, that's administration's final decision!

It would be nicer if the casinos in this case say "You and your girlfriend - verify each other."

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gamble1
Icon

N1 Bet - Account locked and win collected

9th Dec. 2022, at 01:27 pm CET#3
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ozontec wrote on 09.12.2022 at 12:50 pm: I do not have a second account. But a long time ago my girlfriend has also registered there. I have the suspicion that I was therefore marked with the "double account". Thereupon I had addressed the support.



It would be nicer if the casinos in this case say "You and your girlfriend - verify yourselves."

Usually casinos have nothing against it if several from a household play there it is only extremely important to ask in advance at least is so my experience

Most even allow the bonus to use again so far only Twin has forbidden it at that time and said "Yes you can both play but only one may take the bonus"

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mowolum
Elite

N1 Bet - Account locked and win collected

9th Dec. 2022, at 02:09 pm CET#4
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gamble1 wrote on 09.12.2022 at 13:27
Usually casinos do not mind if several from one household play there it is just extremely important to ask in advance at least that is my experience

Most even allow the bonus to use again until now, only Twin has forbidden it at that time and said "Yes you can both play but only one may take the bonus"

Against it I would like to note times,

with the same IP addresses is also gladly blocked, because of double account.

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ozontec
Visitor

N1 Bet - Account locked and win collected

9th Dec. 2022, at 02:22 pm CET#5
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I have lost my desire for free play opportunities.

I am glad that at my favorite casino, where I have already made good wins, such a thing has not happened - although my girlfriend is also registered there.

It is a pity that the casino does not offer a solution if you are marked with a double account.


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gamble1
Icon

N1 Bet - Account locked and win collected

9th Dec. 2022, at 03:59 pm CET#6
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mowolum wrote on 09.12.2022 at 14:09

Against this I would like to remark,

with the same IP addresses is also gladly blocked, because of double account.

Yes and that happens yes in the same household with the same devices or just the IP therefore always before in the chat and ask 9 of 10 say no problem

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ozontec
Visitor

N1 Bet - Account locked and win collected

10th Dec. 2022, at 02:13 am CET#7
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gamble1 wrote on 09.12.2022 at 15:59

Yes and that happens yes in the same household with the same devices or just the IP therefore always before that in the chat and ask 9 out of 10 say no problem

Yes, that's well said. But honestly, who expects it beforehand that a casino is acting so affig. Large networks and IP addresses available over a longer period are not uncommon today.


The casino operator is not interested in solving the problem. Double accounts based on one IP are simply a cheap excuse to avoid payment.

Otherwise, the casino would already rule before and not still hope for a Deposit of the user. Or to put it this way; the casino is of the opinion that I violate their terms - they could have said that a year ago.

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