Multilotto provides unlimited bonus with expiration date and tells fairy tales.

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Serg_Andrew_Scott

Topic Creator

Forum posts: 8 Member since: 13.01.2020

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

13th Jan. 2020, at 10:32 am CET#1

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Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Good day,

i received an email from MultiLotto offering to Deposit up to 100 euros and get 100% on top. I am not a newbie. Read carefully both the e-mail itself and the general German and English terms and conditions of MultiLotto and of the bonus offer!

Nowhere did it say anything about an expiration date or expiration deadline. The e-mails and screenshots with the bonus -AGB are secured. So I paid 100 Euro 2 times (so 200 Euro in total) because I got the same offer on two different days. Then I was shocked to find out that both Bonuses will expire in about 90 days after deposit.

This was not stated anywhere!

I guess the same person named "Sussane" always answers my complaints differently.

Sometimes "Is it so in AGBs" - nonsense, I have read.
Sometimes "There are no expiring offers in my account" - nonsense, the clock does not stop ticking.
Times "So it stands in the AGbs of the bonus itself- nonsense, I sent her a screenshot, with the bonus GTCs . There is nothing of the sort there.

I ask for help, if someone from the Gamblejoe still has contact with MultiLotto to intervene there.

If not, then let it stand as a warning to all here, don't do business with MultiLotto. Imagine winning really big there, how they would do. Yes, an MGA license is available .
Below are "the answers" from Susanne.

1. The bonuses' expiration dates are always stated in the Terms and Condition text that you can find below the bonus icons

2. The two bonuses you have on your account do not have any expiration date

3. The deposit bonuses nowadays have a validity of 90 days and this was stated in the Terms and Condition link below the deposit bonuses. We do not have any feature to change the expiration date on the bonuses as the expiration date is already programmed to 90 days. However, you have the possibility to cancel the bonuses.

This post has been translated automatically

Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

13th Jan. 2020, at 10:45 am CET#2

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Quick question where is the problem now? What damage has occurred?

One must also say that in addition to the terms and conditions that are linked at the bottom of the page to each promotion also individually on the offer pages were foldable terms and conditions that were supplementary. There were often validity periods or promotion periods inside.

This post has been translated automatically

Serg_Andrew_Scott

Topic Creator

Forum posts: 8 Member since: 13.01.2020

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

13th Jan. 2020, at 11:02 am CET#3

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Petty

I didn't plan to spend 200 euros on lotteries in the short time I had. I wanted to play when it suits me
Otherwise I wrote yes - I am not a newcomer. There is nowhere, not even in foldable AGB for the offer an expiration date. I have created an image of it.

Playing without bonus at MultiLotto too expensive. The bonus expires. 200 euros are then per du. Without the bonus (unlimited time) I would never Deposit 200 euros there.

This post has been translated automatically

Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

14th Jan. 2020, at 01:51 pm CET#4

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Serg_Andrew_Scott wrote on 01/13/2020 at 11:02 am: Small-Carded

I wasn't going to spend 200 euros on lotteries in that short time. I was going to play when it was convenient for me
Otherwise, I wrote yes- I am not a newbie. There is nowhere, not even in foldable AGB for the offer an expiration date. I have created an image of it.

Playing without bonus at MultiLotto too expensive. The bonus expires. 200 euros are then per du. Without the bonus (unlimited time) I would never Deposit 200 euros there.

An image of the unfoldable part? If you can prove exactly the part then contact Caro via Communicator. She can then maybe ask for you.

Since the offer is no longer available, I can not verify it, the foldable AGB is always with the promotion as long as it is on offer.

This post has been translated automatically

Anonym

Former Member

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

15th Jan. 2020, at 04:38 am CET#5

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Why is Wildz also so, have 90 days time to convert the bonus, I have also managed with 2500 euros bonus, I think it's fine, some casinos give you only 24 hours, then the bonus expires

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Serg_Andrew_Scott

Topic Creator

Forum posts: 8 Member since: 13.01.2020

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

14th Feb. 2020, at 09:43 am CET#6

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Afternoon,

did not report for a while, because I thought that the topic sinks into nowhere. In the meantime I contacted MGA. They just told me that they do not feel responsible, because that is now times the business policy of MultiLotto.
Any fraud on the part of the casinos is now times their business policy. It is as simple as that

Great answer. So you can kick MGA in the garbage too.
Here is the answer from MGA.

Thank you for contacting the Malta Gaming Authority.

Kindly note that the matter you mentioned in your below e-mail may be only dealt directly by the support team of the web site where your player account is registered; they will be able to assist you with your enquiry.

Unfortunately as an Authority we have no control over allocation of Bonuses or free spins that are given by the licensed operators, since this is considered to be a business decision.
Thus, we recommend that you try and resolve this issue directly with the gaming operator.

From our end, case is being treated as closed.

Regards,

This post has been translated automatically

# Other Casinos #: Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

Multilotto provides unlimited bonus with expiration date and tells fairy tales.

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