Topic created on 17th Sep. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,593
Anonym
Topic Creator
Former Member
MrVegas - Problems with Neteller, incredible....
17th Sep. 2020, at 06:30 pm CEST#1
0 Likes
Nobody has liked this post so far
Hi guys,
i've been playing at this casino, which is part of Videoslots, for about 2 months, ever since MrVegas came on the market.
My balance looks with 2500 € minus quite bad, but that should not be the topic here.
On 15.09. I deposited in the evening 100 € via Neteller, but after completion of the transaction no money had arrived in the casino.
Since I wanted to play, I deposited another 50 €, I thought the 100 € will be automatically posted the next few minutes, which did not happen.
The 50 € were also not booked.
I went to the chat and explained this, but also got no real answer.
On 16.09. I created a ticket directly at Neteller and got a few hours later the message that everything went properly on the part of Neteller, they also gave me again both transaction numbers and the recipient ID of the payments, with the note that the error is at the casino.
Then I went to the casino chat and explained everything to them and also immediately uploaded the Neteller proofs with.
The chat employee said he sends that to the finance department.
Since nothing happened hours I'm back in the chat and 3 hours later again.
The employee told me it would not go faster if I asked 4 times a day.
Connection directly to the finance department was not feasible.
So the few times went back and forth and I said that I will then just nothing more deposited there.
Thereupon he said, ok, I will now take care of and speed up.
Shortly thereafter I got the message that the money on 17.09, so today in the morning or latest in the afternoon will be credited.
This morning, nothing happened, again in the chat, other employee explained everything from the beginning, the same game, mails written, one is only put off.
Have you also experienced something like this? What can I do, now the developer personally wants to credit the money? No one knows where my deposits have gone, look at the chat (one of several).
And wolbemerkt ! It is not about a requested payout but only about the fact that my money deposited by me via Neteller does not arrive. Despite existing transaction numbers, no one wants to make the effort to compare the 2 numbers and credit the amount to my casino account or because of me also to Neteller back!
Just back in the chat, here times excerpts from the conversation:
(03:42:56)
Alex I.: Hello Daniel, I hope you are well.
(03:43:38)
Daniel hello alex, you surely remember me, I had contacted you yesterday several times again today, would like to have this cleared up now
(03:43:52)
Alex I.: Yes I can remember you ;D
(03:43:57)
Alex I.: Can you confirm your address and birthday?
(03:44:09)
(03:44:13)
(03:44:29)
Alex I.: Great I will contact the finance department again for you right away.
(03:44:30)
Daniel Already wrote to Sabine today and also sent mails
(03:45:00)
Daniel Money should be there this morning or at the latest this afternoon
(03:47:07)
Alex I.: Yes, according to the statement I got from the finance department yesterday, you should have the money in your account this afternoon at the latest.
(03:47:27)
Alex I.: One moment please I am back in contact with this department.
(03:47:31)
Daniel It's not about money I won but about my own money I paid in. Also before I have deposited about 2500 €, the casino surely does not want to lose me as a player, or ...?
(03:48:32)
Alex I.: I know that it is about this money.
(03:48:43)
Alex I.: I'm just waiting to hear back from the dept
(03:51:33)
(03:52:36)
Alex I.: I will get feedback from the department and hope that you will soon have your money in your account.
(03:53:25)
Daniel Yes, you said that several times. It's bad that you are the contact person although you can't do anything about it
(03:54:24)
Alex I.: Unfortunately this is the way it is. The support is the contact for all our customers.
(03:55:58)
Alex I.: So I got this answer: it was forwarded and will be credited by the developer, unfortunately we don't have an exact time frame for that.
(03:56:23)
Alex I.: I apologize for this but unfortunately I can't do anything else for you in this case.
(03:56:49)
Daniel It's a pity that the finance department has never contacted me personally and told me what the problem actually is
(03:58:49)
Alex I.: Since not everything goes from us because of these missing payments, it is always very difficult to say exactly how long it will take because there are several parties involved and it is all checked carefully. Therefore one does not know often how long it still lasts because one waits for other departments.
(03:59:01)
Daniel So the money has disappeared on the way from Neteller to the casino, although Neteller has provided the appropriate transaction numbers no one can say what is with the money ?
(03:59:26)
Alex I.: I can assure you that you will receive your money.
(03:59:59)
Alex I.: It can probably only take a little while. But you will get your deposited money.
(04:00:11)
Daniel Does the finance department still need screens from Neteller for me to send ?
(04:00:33)
Alex I.: No you have sent us all the documents we need.
(04:00:55)
Alex I.: This is all TipTop in order ;:D
(04:02:32)
Daniel : Well, I will now publish the matter in the casino forum first and recommend the thousands of members there first no longer Deposit at Videoslots and MrVegas when such things happen and despite provided transaction data is not credited. Has nothing to do with you personally.
(04:03:03)
Alex I.: You can do this is your right.
(04:03:33)
Daniel It is also interesting that Videoslots is always the recipient when I make a deposit
(04:03:37)
Alex I.: I can only apologize to you for these circumstances. Anyway, you will receive your money.
(04:04:23)
Alex I.: Is there anything else I can help you with?
(04:04:34)
Daniel thank you. see you later
(04:04:52)
*** Daniel has rated the chat Bad ***
(04:04:57)
Alex I.: All right. Have a nice evening and stay healthy!
(04:05:32)
Alex I.: why this thumb now? Is it my fault?
(04:05:40)
*** Daniel left the chat
......
...
This post has been translated automatically
Anonym
Topic Creator
Former Member
MrVegas - Problems with Neteller, incredible....
17th Sep. 2020, at 09:13 pm CEST#2
0 Likes
Nobody has liked this post so far
Update: Done. Probably it brings something if one threatens to put this publicly in a forum...... ... ... ... ... ...
Hey,
i don't think this has anything to do with you writing here. I had exactly the same problem 1x at Videoslots, but with Skrill.
After 4 days, the money was then in the account. I was told that this can happen in rare cases, but it is not a normal state. And that was actually the only time that I had this problem.
i had to wait a whopping 29 days at Sportingbet payment wa via Skrill
e/ before I forget ... there was not even a compensation
This post has been translated automatically
Anonym
Topic Creator
Former Member
MrVegas - Problems with Neteller, incredible....
17th Sep. 2020, at 10:45 pm CEST#5
0 Likes
Nobody has liked this post so far
It was not about the time, but about the fact that you have to discuss long with the support and extra documents as proof of Neteller submitted and nothing happens.
It would be easy to match the transaction data.
But it does not matter now.
Topic can be closed by the admins, but thanks for your comments.
MrVegas - Problems with Neteller, incredible....
Nobody has liked this post so far
i've been playing at this casino, which is part of Videoslots, for about 2 months, ever since MrVegas came on the market.
My balance looks with 2500 € minus quite bad, but that should not be the topic here.
On 15.09. I deposited in the evening 100 € via Neteller, but after completion of the transaction no money had arrived in the casino.
Since I wanted to play, I deposited another 50 €, I thought the 100 € will be automatically posted the next few minutes, which did not happen.
The 50 € were also not booked.
I went to the chat and explained this, but also got no real answer.
On 16.09. I created a ticket directly at Neteller and got a few hours later the message that everything went properly on the part of Neteller, they also gave me again both transaction numbers and the recipient ID of the payments, with the note that the error is at the casino.
Then I went to the casino chat and explained everything to them and also immediately uploaded the Neteller proofs with.
The chat employee said he sends that to the finance department.
Since nothing happened hours I'm back in the chat and 3 hours later again.
The employee told me it would not go faster if I asked 4 times a day.
Connection directly to the finance department was not feasible.
So the few times went back and forth and I said that I will then just nothing more deposited there.
Thereupon he said, ok, I will now take care of and speed up.
Shortly thereafter I got the message that the money on 17.09, so today in the morning or latest in the afternoon will be credited.
This morning, nothing happened, again in the chat, other employee explained everything from the beginning, the same game, mails written, one is only put off.
Have you also experienced something like this? What can I do, now the developer personally wants to credit the money? No one knows where my deposits have gone, look at the chat (one of several).
And wolbemerkt ! It is not about a requested payout but only about the fact that my money deposited by me via Neteller does not arrive. Despite existing transaction numbers, no one wants to make the effort to compare the 2 numbers and credit the amount to my casino account or because of me also to Neteller back!
Just back in the chat, here times excerpts from the conversation:
Chat started on 17 Sep 2020, 03:42 PM (GMT+0)
(03:42:52)
*** Alex I. joined the chat ***
(03:42:56)
Alex I.: Hello Daniel, I hope you are well.
(03:43:38)
Daniel hello alex, you surely remember me, I had contacted you yesterday several times again today, would like to have this cleared up now
(03:43:52)
Alex I.: Yes I can remember you ;D
(03:43:57)
Alex I.: Can you confirm your address and birthday?
(03:44:09)
(03:44:13)
(03:44:29)
Alex I.: Great I will contact the finance department again for you right away.
(03:44:30)
Daniel Already wrote to Sabine today and also sent mails
(03:45:00)
Daniel Money should be there this morning or at the latest this afternoon
(03:47:07)
Alex I.: Yes, according to the statement I got from the finance department yesterday, you should have the money in your account this afternoon at the latest.
(03:47:27)
Alex I.: One moment please I am back in contact with this department.
(03:47:31)
Daniel It's not about money I won but about my own money I paid in. Also before I have deposited about 2500 €, the casino surely does not want to lose me as a player, or ...?
(03:48:32)
Alex I.: I know that it is about this money.
(03:48:43)
Alex I.: I'm just waiting to hear back from the dept
(03:51:33)
(03:52:36)
Alex I.: I will get feedback from the department and hope that you will soon have your money in your account.
(03:53:25)
Daniel Yes, you said that several times. It's bad that you are the contact person although you can't do anything about it
(03:54:24)
Alex I.: Unfortunately this is the way it is. The support is the contact for all our customers.
(03:55:58)
Alex I.: So I got this answer: it was forwarded and will be credited by the developer, unfortunately we don't have an exact time frame for that.
(03:56:23)
Alex I.: I apologize for this but unfortunately I can't do anything else for you in this case.
(03:56:49)
Daniel It's a pity that the finance department has never contacted me personally and told me what the problem actually is
(03:58:49)
Alex I.: Since not everything goes from us because of these missing payments, it is always very difficult to say exactly how long it will take because there are several parties involved and it is all checked carefully. Therefore one does not know often how long it still lasts because one waits for other departments.
(03:59:01)
Daniel So the money has disappeared on the way from Neteller to the casino, although Neteller has provided the appropriate transaction numbers no one can say what is with the money ?
(03:59:26)
Alex I.: I can assure you that you will receive your money.
(03:59:59)
Alex I.: It can probably only take a little while. But you will get your deposited money.
(04:00:11)
Daniel Does the finance department still need screens from Neteller for me to send ?
(04:00:33)
Alex I.: No you have sent us all the documents we need.
(04:00:55)
Alex I.: This is all TipTop in order ;:D
(04:02:32)
Daniel : Well, I will now publish the matter in the casino forum first and recommend the thousands of members there first no longer Deposit at Videoslots and MrVegas when such things happen and despite provided transaction data is not credited. Has nothing to do with you personally.
(04:03:03)
Alex I.: You can do this is your right.
(04:03:33)
Daniel It is also interesting that Videoslots is always the recipient when I make a deposit
(04:03:37)
Alex I.: I can only apologize to you for these circumstances. Anyway, you will receive your money.
(04:04:23)
Alex I.: Is there anything else I can help you with?
(04:04:34)
Daniel thank you. see you later
(04:04:52)
*** Daniel has rated the chat Bad ***
(04:04:57)
Alex I.: All right. Have a nice evening and stay healthy!
(04:05:32)
Alex I.: why this thumb now? Is it my fault?
(04:05:40)
*** Daniel left the chat
This post has been translated automatically
MrVegas - Problems with Neteller, incredible....
Nobody has liked this post so far
This post has been translated automatically
MrVegas - Problems with Neteller, incredible....
Nobody has liked this post so far
i don't think this has anything to do with you writing here. I had exactly the same problem 1x at Videoslots, but with Skrill.
After 4 days, the money was then in the account. I was told that this can happen in rare cases, but it is not a normal state. And that was actually the only time that I had this problem.
This post has been translated automatically
MrVegas - Problems with Neteller, incredible....
Nobody has liked this post so far
i had to wait a whopping 29 days at Sportingbet payment wa via Skrill
e/ before I forget ... there was not even a compensation
This post has been translated automatically
MrVegas - Problems with Neteller, incredible....
Nobody has liked this post so far
It would be easy to match the transaction data.
But it does not matter now.
Topic can be closed by the admins, but thanks for your comments.
This post has been translated automatically
MrVegas - Problems with Neteller, incredible....
Nobody has liked this post so far
This topic has been closed
This post has been translated automatically
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