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# Other Casinos #: Mr.Bet-used for years and now something like this

Topic created on 07th Sep. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,568
K0di84
Rookie

Mr.Bet-used for years and now something like this

7th Sep. 2021, at 12:37 pm CEST#1
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Hello everyone,



after I was helped here in the forum shchonmal I ask now simply here times and describe my case with the online casino Mr.Bet either deliberately stupid and cross or it really simply does not understand. Maybe someone here again knows the manager or has a good relationship with this casino.

I played the game Jack Megaways. I got the free spins on 1€ and also played the free spins up to and including the 9th of 10 spins. In the 10th spin the picture just froze and after waiting about 1 mInute I got a popup telling me to return to the lobby and restart the game. After this happened several times in the past I did it. So far the game always restarted and the free spins continued where they left off.

This was the error message. Happened to me a short time later in the Astronewts game and since I have no screen when it happened at Jack megaway I made this

K0di84

Not this time.

156,53€ are the win from the freespins which were NOT credited to my Mr. Bet account. So I wrote to the live chat. Here everything proven with screenshots and explained.
K0di84

The failed spin is the second from the top. It says so above. 156.35€.
This amount should be shown on my spin account at Mr.Bet. Attention 2h time difference between time of ingamescreenshots and those from the website.

Screen of both

K0di84
I don't know about you guys. But I did not receive any credit.

K0di84
This is the moment when the game is free.


After 4 days I finally got the answer via email that "the responsible department" has contacted the game operator (IronGames) and Irongames sees no error.

This is also true so far. The game itself has also finished the free spins without showing them to me. (There was still 1 spin that did not bring a win)

The error is in the transmission of the credit to my Mr.Bet game account. Because the win of 156,35€ which is shown in the game's overview, was NEVER credited to my account what you can also see on Mr.Bet because here every spin is recorded. Here you can see that I have never received a credit. So I am actually still 156.35 € to. And Mr. Bet said they check it again but since then I have heard nothing more and they ignore me. I find that a mess tomal one sees here really times quite clearly that there is an error on their part. I'm now really just the principle that you do not deal with customers.

Has anyone experienced a similar case or somehow connections to Mr.Bet / Management. I do not want to let this sit on me. I have already given them more than enough money and do not see it then to give up a win even if it is tiny compared to the Deposit amount.



I look forward to suggestions and help

This post has been translated automatically

upola
Legend

Mr.Bet-used for years and now something like this

7th Sep. 2021, at 12:59 pm CEST#2
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Mr.Bet is not listed here, so no mod here has contact with the casino.

This post has been translated automatically

K0di84
Rookie

Mr.Bet-used for years and now something like this

7th Sep. 2021, at 01:02 pm CEST#3
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Is there anyway to get help somewhere?

Evtl other forum or so

This post has been translated automatically

Falko
Icon

Mr.Bet-used for years and now something like this

7th Sep. 2021, at 01:38 pm CEST#4
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K0di84 wrote on 07/09/2021 at 13:02: Is there anyway to get help somewhere?

Evtl other forum or so

Yes there is another possibility where you can hope for help. Write a complaint on the platform Casino Guru. The casino is listed there and has a very good rating of 8.4 out of 10 points. You can write the complaint there in German and after about 3 days you will get an answer. I had already written a complaint there and they have also helped me.

This post has been translated automatically

K0di84
Rookie

Mr.Bet-used for years and now something like this

7th Sep. 2021, at 03:08 pm CEST#5
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Thank you I will do

This post has been translated automatically

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