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# Other Casinos #: MobileBet closes account with 1000€. What can you do?

Topic created on 03rd Nov. 2018 | Page: 1 of 1 | Answers: 8 | Views: 2,522
winni4501
Rookie

MobileBet closes account with 1000€. What can you do?

3rd Nov. 2018, at 04:48 pm CET#1
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Hello,

my girlfriend signed up with Mobilebet and verified the account. But she did not know that she opened an account there 2 years ago.

Mobilebet still verified the account through documents and she deposited 100€ without bonus.

When the account balance was 1000€ she cashed out. Today came an email that her account is blocked and the money is not paid out.

Isn't this something that is checked with the Verification? What would have happened if she had deposited several thousand euros one after the other?

Does it make sense to file a complaint with the MGA?

ps: the old account was not even verified yet

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Anonym

MobileBet closes account with 1000€. What can you do?

3rd Nov. 2018, at 04:59 pm CET#2
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winni4501 wrote on 03/11/2018 at 16:48: Hello,

my girlfriend signed up with Mobilebet and verified the account. But she did not know that she opened an account there 2 years ago.

Mobilebet still verified the account through documentation and she deposited 100€ without bonus.

When the account balance was 1000€ she cashed out. Today came an email that her account is blocked and the money is not paid out.

Isn't this something that is checked with the Verification? What would have happened if she had deposited several thousand euros one after the other?

Does it make sense to file a complaint with the MGA?

ps: the old account was not even verified yet

Yes, typical willful ignorance to be able to keep the money in case of loss and not have to pay out in case of profit.

The reason why you can have only one account is mainly bonus abuse.
After she has not used such this argument falls away.

And yes, during the verification should have been noticed. Is the task of the casino.
Shortly hunt the data in the software and you should see that.
To be exact, they have also seen that for sure immediately. Probably with some note, so that the financial department immediately knows that you do not have to pay out at win.
A freeroll for the casino, so to speak.
Write in any case the MGA and mention explicitly that no bonus was used. Also draw attention to the fact that this must have been noticed during verification, but the casino has successfully verified.
What else should verification mean except that you can now play carefree in the casino because everything is in order.

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winni4501
Rookie

MobileBet closes account with 1000€. What can you do?

3rd Nov. 2018, at 05:56 pm CET#3
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That's exactly how I saw it

A friend had exactly the same problem at another casino. He was told that the old account will be blocked and he please use the current one to continue gambling. In his case, the casino paid out without any problems.

In my friend's case, the 1000€ win is secondary, it's more about the disproportionate behavior of the casino.

Do I have to take anything into account when complaining? Just fill out the form here? https://www.mga.org.mt/support/online-gaming-support/

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Anonym

MobileBet closes account with 1000€. What can you do?

3rd Nov. 2018, at 06:40 pm CET#4
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winni4501 wrote on 03/11/2018 at 17:56: That's exactly how I saw it

A friend had the exact same problem at another casino. He was told that the old account will be blocked and please use the current one to continue gambling. In his case, the casino paid out without any problems.

In my friend's case, the 1000€ win is secondary, it's more about the disproportionate behavior of the casino.

Do I have to take anything into account when complaining? Simply fill out the form here? https://www.mga.org.mt/support/online-gaming-support/

Correct the form on English (!!!) fill out and send. The information as accurately as possible, if necessary write something in the text, then biste on the safe side. Unfortunately, there is no guarantee for your case, but it is worth a try - but you have to justify it well, i.e. emphasize relevant (successful Verification and the account with the win was blocked...) and neither too long nor too short. The most important purely and ready, the MGA is then in a few weeks.

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winni4501
Rookie

MobileBet closes account with 1000€. What can you do?

3rd Nov. 2018, at 06:50 pm CET#5
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All right. I'll send it off tomorrow morning at my leisure.

As soon as a response comes, I'll get in touch here directly:)

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Anonym

MobileBet closes account with 1000€. What can you do?

4th Nov. 2018, at 05:41 pm CET#6
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Yes I can not recommend Mobilebet either. Am verifying right now. I was fully verified. Now I wanted to cash out and it still does not work. I have to verify again. Apparently they have my ID "Lost"

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redriver67
Expert

MobileBet closes account with 1000€. What can you do?

4th Nov. 2018, at 06:01 pm CET#7
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For me, the page is blocked by the virus scanner with the message - access denied, unsafe website. Laugh. I haven't experienced anything like that yet. Better keep your hands off.

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Anonym

MobileBet closes account with 1000€. What can you do?

4th Nov. 2018, at 06:05 pm CET#8
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I have had my biggest win so far at the sister casino (comeon) (at that time even with bonus) and there were no problems. Also at mobilbet itself I never had any problems. So basically serious is this casino group (this also includes mobilautomaten). I play there only hardly weger the stupid Deposit fees and from the 3rd withdrawal in 30 days 5 € fee...senseless...

But what is deducted here is really under all canon....I hope you get the money still ...:-/ Is a casino now more, which lands on my personal blacklist...no Bock to support a casino with such practices...

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winni4501
Rookie

MobileBet closes account with 1000€. What can you do?

5th Nov. 2018, at 06:57 pm CET#9
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As I said, the group includes 3 casinos for German players or in German language. I have always assumed that these casinos are very reputable.

Important for me were Quickspin slots. There are casinos that operate these in Curacao. At Co-Gaming Limited (mobilebet, mobileautomaten or comeon) Quickspin Slots run under the Malta license.
I personally find better

At Casino Heroes Quickspin is also hosted in Malta. I can only say positive things about this casino. At that time I played with my casino account and used the Neteller account of my girlfriend.
Win about 40.000€.... After they have checked the data from her Neteller account incl. Perso everything went super fast.

Not to get off topic: Complaint is out and news I report directly

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