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# Other Casinos #: Major problems with Casino Mustang and the payout

Topic created on 23rd Sep. 2024 | Page: 1 of 1 | Answers: 0 | Views: 85
Tomeklies15987
Rookie

Major problems with Casino Mustang and the payout

23rd Sep. 2024, at 07:20 pm CEST#1
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Hello dear Gamble Joe members,

i hope that someone can help me and I can list all the points that came up in all my conversations with the casino support.

On 17.09.2024 I registered and received free spins without depositor.
I have successfully wagered these.

On 19.09.2024 I made the first contact attempt in the chat to make sure that everything was okay regarding the payout.
I was confirmed that there were no problems and that the normal time would be 48 hours.

Towards the evening of 19.09.2024 I had spoken to an employee again and she had sent me an email that due to high demand the withdrawals
would be processed a little slower, especially for bank transfers.
(I made a withdrawal by token).
I was also told in this email that I should remember to fulfill all the necessary Wagering requirements, otherwise no withdrawal would be processed beforehand.

On 20.09.2024 I had contact again and suddenly I was asked to send my documents for Verification after it had already been confirmed that there were no problems
to come.
I did this directly and they wrote back that the processing of these would take around 24 hours.
And then the 48 hours would start again for the processing of the payout.

I didn't think this was fair and told them so, as they had never sent me anything about the documents beforehand
and therefore it would not be my fault.

On 22.09.2024 I only received the email that my account had been verified after asking.
And that my processing of the payout would be given top priority.

Today I was in the chat again and several times and they apologized the whole time, they could understand my frustration and would get back to me.
At some point, after I contacted them again, I was informed that I should cancel the payout and then apply again and that it would be processed directly
would then be processed directly.

This was not understood and I was told that the methods had been revised and that it would then be faster.
Now I'm waiting the whole time and I'm being put off and put off because the department hasn't returned anything yet.

What is the best way to proceed?
Does anyone have any ideas, advice or suggestions?
And has anyone had the same experiences or completely different ones?

I would really appreciate your feedback.

This post has been translated automatically

Hot Topics24th Sep. 2024 at 07:16 am CEST

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