Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Magic Red Payout

Topic created on 19th Feb. 2019 | Page: 1 of 1 | Answers: 3 | Views: 2,240
Fire_and_Blood

Magic Red Payout

19th Feb. 2019, at 06:56 pm CET#1
0 Likes

Nobody has liked this post so far
Hello everyone,

I got a No Deposit Bonus of 25€ at Magic Red and wagered 1250 € and had at the end 650€ on my account which I wanted to withdraw...
I asked in the chat support if the win was according to the bonus conditions in order and there they told me that everything fits,
otherwise I would have played it down to 100 € and collected a few bonus points for the VIP level...

However, today came a mail:

We would like to inform you that your current pending withdrawal has been declined. The reason for this is that the maximum amount allowed for a withdrawal when you have won with a free bonus or free spins, as stated in our bonus policy, is €100

________________________

now €100 is available in my account for withdrawal,

Gibts there vl a chance to get anything, with Kolanz from the online casino or rather not? Can not upload the screenshots here, attachment goes only with URL


lg Chris

This post has been translated automatically

wettibernd
Expert

Magic Red Payout

19th Feb. 2019, at 07:00 pm CET#2
0 Likes

Nobody has liked this post so far
You can try to talk to an employee in the chat, but if the terms and conditions say that only 100 payout goes then I see rather black. So before rather read AGB`s than to rely on incompetent support staff.

This post has been translated automatically

Horsepower44
Top Member

Magic Red Payout

19th Feb. 2019, at 07:03 pm CET#3
0 Likes

Nobody has liked this post so far
There is probably nothing can be done. It's free money, why should they be accommodating?!
I would be interested, however, how you got the 25 ND? 😜

This post has been translated automatically

Fire_and_Blood

Magic Red Payout

19th Feb. 2019, at 07:04 pm CET#4
0 Likes

Nobody has liked this post so far
yes, 100€ limit on bonus / free spins I knew about, only in some Online Casinos the bonus guidelines are not as strict as in others interpreted ( depending on the amount )

okay will times in the support ask, thank you

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:40 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately