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# Other Casinos #: Magic Red Payout

Topic created on 19th Feb. 2019 | Page: 1 of 1 | Answers: 3 | Views: 2,257
Fire_and_Blood

Magic Red Payout

19th Feb. 2019, at 06:56 pm CET#1
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Hello everyone,

I got a No Deposit Bonus of 25€ at Magic Red and wagered 1250 € and had at the end 650€ on my account which I wanted to withdraw...
I asked in the chat support if the win was according to the bonus conditions in order and there they told me that everything fits,
otherwise I would have played it down to 100 € and collected a few bonus points for the VIP level...

However, today came a mail:

We would like to inform you that your current pending withdrawal has been declined. The reason for this is that the maximum amount allowed for a withdrawal when you have won with a free bonus or free spins, as stated in our bonus policy, is €100

________________________

now €100 is available in my account for withdrawal,

Gibts there vl a chance to get anything, with Kolanz from the online casino or rather not? Can not upload the screenshots here, attachment goes only with URL


lg Chris

This post has been translated automatically

wettibernd
Expert

Magic Red Payout

19th Feb. 2019, at 07:00 pm CET#2
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You can try to talk to an employee in the chat, but if the terms and conditions say that only 100 payout goes then I see rather black. So before rather read AGB`s than to rely on incompetent support staff.

This post has been translated automatically

Horsepower44
Top Member

Magic Red Payout

19th Feb. 2019, at 07:03 pm CET#3
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There is probably nothing can be done. It's free money, why should they be accommodating?!
I would be interested, however, how you got the 25 ND? 😜

This post has been translated automatically

Fire_and_Blood

Magic Red Payout

19th Feb. 2019, at 07:04 pm CET#4
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Nobody has liked this post so far
yes, 100€ limit on bonus / free spins I knew about, only in some Online Casinos the bonus guidelines are not as strict as in others interpreted ( depending on the amount )

okay will times in the support ask, thank you

This post has been translated automatically

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