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# Other Casinos #: luckySpins is not paying out my win!

Topic created on 07th Jan. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,493
Osmanyagci

luckySpins is not paying out my win!

7th Jan. 2022, at 02:39 pm CET#1
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Hello people,
I have a huge problem and need help urgently !!!!
I played a few days ago on Luckyspins
Got an email that I get 150 euros for registering, which I did. I opened a chat and told the worker that I registered but my 150 euros are not visible on my player account. He wanted to have a screenshot to see if I am eligible for this bonus after a few minutes the worker said okay I credited you the 150 euros good luck.
1. I got the 150 Euro approved and confirmed by the worker
2. Converted the 150 Euro
3. Verified my account
4. The withdrawal was approved

Today I wrote them a message and asked how long a payout takes with them, whereupon the worker said that my payout was canceled and they will keep the money because I was supposedly not eligible for this bonus although their worker on the first day me the bonus after control and research has approved and confirmed and me the money Internt activated because it has not worked automatically via the link in the email

What can I do now that I get my money?
Are they allowed to do that at all?
Would be grateful for any help

Edit: Title adjusted

This post has been translated automatically

Anonym

luckySpins is not paying out my win!

7th Jan. 2022, at 02:58 pm CET#2
1 Like

Liked this post: Avatar von Osmanyagci Osmanyagci
I do not find the casino at all. I suspect that it is a dubious casino, because a No-Deposit Bonus of 150€ for new customers is already suspicious.

You could report to the indicated arbitration board, which takes care of the case

This post has been translated automatically

Osmanyagci

luckySpins is not paying out my win!

7th Jan. 2022, at 03:19 pm CET#3
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Royal777 wrote on 07.01.2022 at 14:58: I do not find the casino at all. I suspect that it is a unseriöses casino, because a No-Deposit Bonus of 150 € for new customers is already suspicious.

You could contact the indicated arbitration board, which takes care of the case

Conciliation board? Where can I find that ?

This post has been translated automatically

Anonym

luckySpins is not paying out my win!

7th Jan. 2022, at 03:27 pm CET#4
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Osmanyagci wrote on 07/01/2022 at 15:19
Conciliation board ? Where can I find that ?

By clicking on the license. Unfortunately, I can not find your casino mentioned, which is why I can not help you directly.

Here is an example from Wildz
On their homepage scroll down completely and click on the licensor.
The following link follows:
https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=77287cdc-8cdd-478a-9980-797640f1f3dd&details=1

Under the ADRs is the arbitration board, in this case the Pardee Consulta Limited.
If you type the mentioned arbitration board into Google, you will find it directly.

At least this is the case with the MGA license. With other licensors it should be similar

This post has been translated automatically

Osmanyagci

luckySpins is not paying out my win!

7th Jan. 2022, at 04:00 pm CET#5
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Royal777 wrote on 07/01/2022 at 15:27
In which you click on the license. Unfortunately I can't find the casino you mentioned, which is why I can't help you directly.

Let's take an example from Wildz
On their homepage scroll down completely and click on the licensor.
The following link follows:
https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=77287cdc-8cdd-478a-9980-797640f1f3dd&details=1

Under the ADRs is the arbitration board, in this case the Pardee Consulta Limited.
If you type the mentioned arbitration board into Google, you will find it directly.

At least this is the case with the MGA license. With other licensors it should be similar

I add here a link to the casino page
https://luckyspins.com/en/casino

This post has been translated automatically

Anonym

luckySpins is not paying out my win!

7th Jan. 2022, at 04:10 pm CET#6
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Osmanyagci wrote on 07.01.2022 at 16:00
I add here a link to the casino page
https://luckyspins.com/en/casino

This casino is Curacao licensed. As Natural person from Germany you have no rights in Curacao.

The license
https://licensing.gaming-curacao.com/validator/?lh=fd3805eed035865e703eb984af3dc2a4&rlh=d240a26ccbee841e64824ecf8c68ad5d

The licensor:
http://www2.curacao-chamber.cw/excerpt.asp

Possibly you will be helped there, but I doubt it...

This post has been translated automatically

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