# Other Casinos #: Luckland deletes account and does not pay out
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Luckland deletes account and does not pay out
Nobody has liked this post so far
After I sent a message to the support that I would like to delete my account came a message that I should reconsider and 30€ on the page was provided for me
I wrote that I accept the offer and try my luck again on the site
The 30€ bonus was of course not there, which did not bother me because I prefer to play without a bonus anyway
I always play with high stakes. 4-20€
Have also transferred on the day about 1500-2000€. After 1-2 days of playing my account was at 12,000
Payout limited to 7000€
No issue. Since I am a Platin VIP customer, I wrote the VIP manager an e-mail if I could pay out more
No answer
So I first went to payout and said 7000€ And for Restlichen 5000€ I would certainly still get an answer
Today I received a message from the support that my account is closed
Unfortunately, still no message from anyone.
Am very disappointed and wonder what I can do now?
I can also upload the message history/credit with screenshots and e-mail traffic. Took a screenshot of my account on Luckland 10 sec before I went into a cool off phase
Greetings Harry
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Luckland deletes account and does not pay out
Nobody has liked this post so far
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Luckland deletes account and does not pay out
Nobody has liked this post so far
Greeting
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Luckland deletes account and does not pay out
Nobody has liked this post so far
Account is opened, money is still waiting in payout
Friendly employee in chat could understand everything and problem is as good as solved.
Whether now everything works I can only report later...
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Luckland deletes account and does not pay out
Nobody has liked this post so far
Since 07.05 I am now already waiting for the payment which is still on hold
Every day I have another in the chat
Can not understand it. With other providers you have the next day his money on the account
Statements like it takes because of many winners and tomorrow you get the confirmation are just empty promises of the chat staff
So definitely this casino is not recommended. Save yourselves the trouble
Greeting
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Luckland deletes account and does not pay out
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MRHarry91, 
voerde
such a bullshit about too many winners, if they have many winners then they must have many customers and if they have many customers they should hire staff to keep the customers satisfied
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Luckland deletes account and does not pay out
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MRHarry91
totally agree with you !!!
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Luckland deletes account and does not pay out
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I also took screenshots of everything, just in case
Big joke there 😪
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Luckland deletes account and does not pay out
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We will inform you that your documents have been approved. After that, it will take between 5 and 7 business days to receive the money in your account.
It took only 9 days.
I am curious 🤪
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Luckland deletes account and does not pay out
Nobody has liked this post so far
First of all, congratulations on your win! Please note that we have recently received a huge increase in player wins, which also means that quite a few documents have to be processed. This has led to delays.
Rest assured that our payout team is working around the clock to process as many requests as possible and avoid further interruptions. Once your payout has been processed, you will be contacted.
Thank you in advance for your patience and understanding.
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