# Other Casinos #: Loss limit was denied despite 8 times request
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Loss limit was denied despite 8 times request
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The following violations of the Terms and Conditions of GOLDWIN Casino have been executed:
29.2 Financial Limits: A Player may set financial limits, mainly related to deposits, wagers and losses, by contacting our support team or by accessing the "My Account" section, if available. Once these limits are set, the player cannot exceed them. Limits can be changed at any time. A decrease in the Deposit limit will take effect immediately. However, an increase can only be made after a 7-day cooling-off period to avoid any rash decisions. If you need further information or assistance regarding responsible gambling, please contact support.
I was not helped via chat and was referred to the email address which ignored my request. This is a violation according to the T&C's.
Another violation that my limit can be lowered at any time with immediate effect. This was not complied with on 01/21/2021 with my request to set my loss limit to 1 Euro.
END EXCERPT
Attempts to maintain a loss limit and also to reduce the loss limit were ignored despite numerous chat and email requests. All documented!
Winning amount 64000 Euro.
After they deleted my loss limit and exposed me unprotected to this win free, I was tempted to lose almost everything.
The licensor does not react to this clear AGB offence.
Hands off Goldwin Casino and Curaçao eGaming license.
Player protection is absolutely non-existent and is trampled underfoot.
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Loss limit was denied despite 8 times request
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Jenn-R
They probably wouldn't have paid you the money anyway.
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Loss limit was denied despite 8 times request
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But I will give them a headache and in the news you read that from 1 March. 2021 stricter requirements there should be
Where I have still sent complaints:
-Certria website
-Curacao Gaming Control Board
- Kansspelautoriteit of Netherlands
Does anyone have experience with you with them?
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Loss limit was denied despite 8 times request
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Curacao simply does not respond to player requests. Sometimes the request comes in and then you hear nothing more from them.
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Loss limit was denied despite 8 times request
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Have you been successfully seduced or is there still something there?
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Loss limit was denied despite 8 times request
Nobody has liked this post so far
The actively tempt you to gamble, otherwise yes payouts can not be prioritized. Locks of loss limit are also not accepted once a lot of money in the account
This is how it looks with the scam. 2000 once I could also get out only after a month...
Vlt should all who have problems with Curaçao licenses, again turn to all authorities. From 1 March 2021, the regulation should be tightened, because of Corona
In any case stay tuned now. 👍
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