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# Other Casinos #: Loki Casino refuses my payout!!!

Topic created on 11th Jan. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,164
auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:24 pm CET#1
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I have a problem and wanted to ask if you can help me.

I made a Deposit at LOKI Casino. I have taken the bonus and converted this completely correctly. Stakes over 1 € were blocked on the part of the casino. After the bonus was fully implemented, I have increased my bets and won a total of 1300 €. That one may not increase the stakes after the implementation of the bonus amount is not in the terms and conditions of the casino. I wanted to withdraw my money but the casino now keeps my wins. They have only returned my deposit of 25€ to my account. All attempts to clarify the case with customer service have failed. They can't get a satisfactory explanation and simply refuse to pay out my win. Documents were requested by the casino and I sent them immediately. All this has brought nothing.

I have fully implemented the bonus and only later bet higher amounts. In my opinion, the reasoning of LOKI Casino is not in the terms and conditions. Above all, higher stakes were initially blocked and later allowed. I feel cheated.

What can I do?


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MarcT22186
Expert

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:34 pm CET#2
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auge88 wrote on 11/01/2020 at 22:24: I have a problem and wanted to ask if you can help me.

I made a Deposit at LOKI Casino. I have taken the bonus and converted this completely correctly. Stakes over 1 € were blocked on the part of the casino. After the bonus was fully implemented, I have increased my bets and won a total of 1300 €. That you may not increase the stakes after the implementation of the bonus amount is not in the terms and conditions of the casino. I wanted to withdraw my money but the casino now keeps my wins. They have only returned my deposit of 25€ to my account. All attempts to clarify the case with customer service have failed. They can't get a satisfactory explanation and simply refuse to pay out my win. Documents were requested by the casino and I sent them immediately. All this has brought nothing.

I have fully implemented the bonus and only later bet higher amounts. In my opinion, the reasoning of LOKI Casino is not in the terms and conditions. Above all, higher stakes were initially blocked and later allowed. I feel cheated.

What can I do?



What exactly did the casino say about this?
If you didn't get a satisfactory explanation, what makes you think a Max Bet Rule is the reason?
Which Loki Casino are you referring to? Loki.com or lokicasino.com?

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auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:45 pm CET#3
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The casino only says that I have violated the bonus conditions. However, in my opinion, this fact is not true. After other reasons were first given so that the casino does not have to pay out (documents...) the last argumentation was that I violated the conditions.

The website in question is lokicasino.com

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auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:56 pm CET#4
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Here is the official reason:

Dear Christoph,

We would like to inform you that your winnings from the First Deposit Bonus 1275.01 EUR has been subtracted due to max bet exceeding.

According to the rules of our casino, max bet while wagering a First Deposit bonus is 1 EUR. https://prnt.sc/qm7i5m
[,%20https://www.lokicasino.com/bonus-terms-and-conditions%20 [https://www.lokicasino.com/bonus-terms-and-conditions]https://prnt.sc/qm7i5m ], https://www.lokicasino.com/bonus-terms-and-conditions [https://www.lokicasino.com/bonus-terms-and-conditions ]
Bonus Terms and Conditions FIRST DEPOSIT BONUS (point 1.5).

Your deposit in amount of 25 EUR has been credited back to your account.

Kind regards,
Loki Casino team

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MarcT22186
Expert

Loki Casino refuses my payout!!!

11th Jan. 2020, at 11:21 pm CET#5
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auge88 wrote on 01/11/2020 at 22:56: Here is the official reason:

Dear Christoph,

We would like to inform you that your winnings from the First Deposit Bonus 1275.01 EUR has been subtracted due to max bet exceeding.

According to the rules of our casino, max bet while wagering a First Deposit bonus is 1 EUR. https://prnt.sc/qm7i5m
[,%20https://www.lokicasino.com/bonus-terms-and-conditions%20 [https://www.lokicasino.com/bonus-terms-and-conditions]https://prnt.sc/qm7i5m ], https://www.lokicasino.com/bonus-terms-and-conditions [https://www.lokicasino.com/bonus-terms-and-conditions ]
Bonus Terms and Conditions FIRST DEPOSIT BONUS (point 1.5).

Your deposit in amount of 25 EUR has been credited back to your account.

Kind regards,
Loki Casino team

Well, the reasoning is pretty clear for now
You say bets over 1€ were blocked? Did you by chance use the Risk function? Every round you play up there counts as a new bet and you bet the full amount

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auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 11:30 pm CET#6
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No, I have not made use of this function. Higher bets were only possible after meeting the turnover conditions.

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MarcT22186
Expert

Loki Casino refuses my payout!!!

11th Jan. 2020, at 11:40 pm CET#7
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auge88 wrote on 11.01.2020 at 23:30: No have made use of this feature. Higher bets were only possible after meeting the turnover conditions.

Then I can only advise you, save everything you have locally on your PC. Chats, mails, bet and payment history.
Since this casino is not listed here, the GJ team will probably not be able to help, but you should open a complaint at AG.

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