Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Loki Casino refuses my payout!!!

Topic created on 11th Jan. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,138
auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:24 pm CET#1
0 Likes

Nobody has liked this post so far
I have a problem and wanted to ask if you can help me.

I made a Deposit at LOKI Casino. I have taken the bonus and converted this completely correctly. Stakes over 1 € were blocked on the part of the casino. After the bonus was fully implemented, I have increased my bets and won a total of 1300 €. That one may not increase the stakes after the implementation of the bonus amount is not in the terms and conditions of the casino. I wanted to withdraw my money but the casino now keeps my wins. They have only returned my deposit of 25€ to my account. All attempts to clarify the case with customer service have failed. They can't get a satisfactory explanation and simply refuse to pay out my win. Documents were requested by the casino and I sent them immediately. All this has brought nothing.

I have fully implemented the bonus and only later bet higher amounts. In my opinion, the reasoning of LOKI Casino is not in the terms and conditions. Above all, higher stakes were initially blocked and later allowed. I feel cheated.

What can I do?


This post has been translated automatically

MarcT22186
Expert

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:34 pm CET#2
0 Likes

Nobody has liked this post so far
auge88 wrote on 11/01/2020 at 22:24: I have a problem and wanted to ask if you can help me.

I made a Deposit at LOKI Casino. I have taken the bonus and converted this completely correctly. Stakes over 1 € were blocked on the part of the casino. After the bonus was fully implemented, I have increased my bets and won a total of 1300 €. That you may not increase the stakes after the implementation of the bonus amount is not in the terms and conditions of the casino. I wanted to withdraw my money but the casino now keeps my wins. They have only returned my deposit of 25€ to my account. All attempts to clarify the case with customer service have failed. They can't get a satisfactory explanation and simply refuse to pay out my win. Documents were requested by the casino and I sent them immediately. All this has brought nothing.

I have fully implemented the bonus and only later bet higher amounts. In my opinion, the reasoning of LOKI Casino is not in the terms and conditions. Above all, higher stakes were initially blocked and later allowed. I feel cheated.

What can I do?



What exactly did the casino say about this?
If you didn't get a satisfactory explanation, what makes you think a Max Bet Rule is the reason?
Which Loki Casino are you referring to? Loki.com or lokicasino.com?

This post has been translated automatically

auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:45 pm CET#3
0 Likes

Nobody has liked this post so far
The casino only says that I have violated the bonus conditions. However, in my opinion, this fact is not true. After other reasons were first given so that the casino does not have to pay out (documents...) the last argumentation was that I violated the conditions.

The website in question is lokicasino.com

This post has been translated automatically

auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 10:56 pm CET#4
0 Likes

Nobody has liked this post so far
Here is the official reason:

Dear Christoph,

We would like to inform you that your winnings from the First Deposit Bonus 1275.01 EUR has been subtracted due to max bet exceeding.

According to the rules of our casino, max bet while wagering a First Deposit bonus is 1 EUR. https://prnt.sc/qm7i5m
[,%20https://www.lokicasino.com/bonus-terms-and-conditions%20 [https://www.lokicasino.com/bonus-terms-and-conditions]https://prnt.sc/qm7i5m ], https://www.lokicasino.com/bonus-terms-and-conditions [https://www.lokicasino.com/bonus-terms-and-conditions ]
Bonus Terms and Conditions FIRST DEPOSIT BONUS (point 1.5).

Your deposit in amount of 25 EUR has been credited back to your account.

Kind regards,
Loki Casino team

This post has been translated automatically

MarcT22186
Expert

Loki Casino refuses my payout!!!

11th Jan. 2020, at 11:21 pm CET#5
0 Likes

Nobody has liked this post so far
auge88 wrote on 01/11/2020 at 22:56: Here is the official reason:

Dear Christoph,

We would like to inform you that your winnings from the First Deposit Bonus 1275.01 EUR has been subtracted due to max bet exceeding.

According to the rules of our casino, max bet while wagering a First Deposit bonus is 1 EUR. https://prnt.sc/qm7i5m
[,%20https://www.lokicasino.com/bonus-terms-and-conditions%20 [https://www.lokicasino.com/bonus-terms-and-conditions]https://prnt.sc/qm7i5m ], https://www.lokicasino.com/bonus-terms-and-conditions [https://www.lokicasino.com/bonus-terms-and-conditions ]
Bonus Terms and Conditions FIRST DEPOSIT BONUS (point 1.5).

Your deposit in amount of 25 EUR has been credited back to your account.

Kind regards,
Loki Casino team

Well, the reasoning is pretty clear for now
You say bets over 1€ were blocked? Did you by chance use the Risk function? Every round you play up there counts as a new bet and you bet the full amount

This post has been translated automatically

auge88

Loki Casino refuses my payout!!!

11th Jan. 2020, at 11:30 pm CET#6
0 Likes

Nobody has liked this post so far
No, I have not made use of this function. Higher bets were only possible after meeting the turnover conditions.

This post has been translated automatically

MarcT22186
Expert

Loki Casino refuses my payout!!!

11th Jan. 2020, at 11:40 pm CET#7
0 Likes

Nobody has liked this post so far
auge88 wrote on 11.01.2020 at 23:30: No have made use of this feature. Higher bets were only possible after meeting the turnover conditions.

Then I can only advise you, save everything you have locally on your PC. Chats, mails, bet and payment history.
Since this casino is not listed here, the GJ team will probably not be able to help, but you should open a complaint at AG.

This post has been translated automatically

Hot Topics18th Nov. 2024 at 01:27 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately