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# Other Casinos #: Locked account at Gambola

Topic created on 29th Dec. 2019 | Page: 1 of 1 | Answers: 4 | Views: 2,711
Anonym

Locked account at Gambola

29th Dec. 2019, at 04:32 pm CET#1
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Hi guys, I want to share my experience at Gambola, i ch opened an account today at this casino but I didn't know that this casino is part of luckycasino because at luckycasino I had deleted my account
I have today a Deposit of 70 euro until then everything was fine, I have Royal Seven XXL on 1 euro and I have made 341 then suddenly
my account was blocked.

I contacted support and the answer was:

Thank you for your message.


You self-excluded yourself at LuckyCasino.


Therefore your Gambola account was closed as well.


I don't think it's right that the casino accepted my deposit before checking if I could have an account there.


now i ask this and right or wrong not give my money back?









This post has been translated automatically

bigbig
Experienced

Locked account at Gambola

29th Dec. 2019, at 04:36 pm CET#2
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I do not think you will see your money again. You have not complied with the terms and conditions

This post has been translated automatically

mk5jas
Amateur

Locked account at Gambola

30th Dec. 2019, at 04:42 am CET#3
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If it is a reputable casino, you will get your Deposit back. You will not get the win because you have already violated the terms and conditions by registering and therefore any win will be confiscated directly

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MarcT22186
Expert

Locked account at Gambola

30th Dec. 2019, at 08:47 am CET#4
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Liabot wrote on 29/12/2019 at 16:32
Hi guys, I want to share my experience at Gambola, i ch opened an account today at this casino but I didn't know that this casino is part of luckycasino because at luckycasino I had deleted my account
I have today a Deposit of 70 euro until then everything was fine, I have Royal Seven XXL on 1 euro and I have made 341 then suddenly
my account was blocked.

I contacted support and the answer was:

Thank you for your message.


You self-excluded yourself at LuckyCasino.


Therefore your Gambola account was closed as well.


I don't think it's right that the casino accepted my deposit before checking if I could have an account there.


now i ask this and right or wrong not give my money back?










You have not deleted your account, but performed a SE.
Read the terms and conditions and you will see what it says, including whether you will get your deposit back.

A SE is not a lifeline for trials, you should probably get your EZ back (if it's the first time), but you shouldn't push that further and keep your hands off OCs

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Anonym

Locked account at Gambola

2nd Jan. 2020, at 02:05 am CET#5
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Nobody has liked this post so far
Hello to all and thanks for the comments,

I would like to inform that my account is still locked I have exchanged several emails with Suport and will leave here So that I can draw a conclusion from my case,



Thank you for your reply.


Your money will not disappear, don't worry.



If you decide to exclude yourself, nothing will be checked, but your account will be closed.



Either you can request to reopen your Lucky Casino account and if not you can request to receive your funds.



Responsible gaming is very important to us and we strive to provide our players with the opportunity to enjoy their gaming experience in a safe and secure environment.



For this reason we would like to remind you that there are a variety of game limits available for your account under "My Details". Deposit limits, time limits, loss limits and many more can be reviewed and set at your convenience.



If you would like to reopen your account, please reply to this email and answer the following questions so that we may assist you:

- Why did you close your account?

- What has changed since then?

- Are you sure you can play at a level you can afford in terms of money and time?

- Have you ever borrowed money to finance your gambling?

- Have you ever felt the need to chase losses?

- Do you know about the Responsible Gaming tools we offer and where to find information about them?



Learn more about Responsible Gaming, on our website:

https://www.luckycasino.com/de/static/responsible-gaming





We would also like to inform you that before reopening your account, you will have at least 24 hours to think about it.



Thank you for your cooperation in this matter.
Love,
Paul V
Customer service
A****m





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