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# Other Casinos #: Karamba cancels win

Topic created on 11th Feb. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,848
Sofia82
Hello,

My friend has won 0.52 euros on Sunday through free spins. The 52 cents he has converted several times and has slowly played up with 1 cent bet. When he came over 100.00 euros he has increased his bet. Then he played with 1 and 2 Euro bet. He won with a free spin 1250 euros, played on and on until he had won 10,000 euros in the end. He has set the amount for payout. Today came the mail that the payout was canceled and him the amount won on his account was credited. It was credited 100 euros and the rest is gone! Is that legal??? You can not let someone win 10,000 euros and then simply cancel ???

Lg

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Klempo77
Expert
Sofia82 wrote on 11.02.2020 at 19:56: Hello,

My friend has won 0.52 euros on Sunday through free spins. The 52 cents he has converted several times and has slowly played up with 1 cent bet. When he came over 100.00 euros he has increased his bet. Then he played with 1 and 2 Euro bet. He won with a free spin 1250 euros, played on and on until he had won 10,000 euros in the end. He has set the amount for payout. Today came the mail that the payout was canceled and him the amount won on his account was credited. It was credited 100 euros and the rest is gone! Is that legal??? You can not let someone win 10,000 euros and then simply cancel ???

Lg

Tur I'm sorry for you, but if in AGBs is the maximum win is limited to 100 €, then you have had bad luck
Many casinos just let it continue to play "in the hope" that you gamble it all away again

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Spectral
Experienced
As Klempo77 already wrote, free spins usually have a max cashout and with your friend it was probably 100 euros. Is of course annoying but with many Max Cashout is even lower

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Kleinkariert
Expert
Sofia82 wrote on 11.02.2020 at 19:56: Hello,

My friend has won 0.52 euros on Sunday through free spins. The 52 cents he has converted several times and has slowly played up with 1 cent bet. When he came over 100.00 euros he has increased his bet. Then he played with 1 and 2 Euro bet. He won with a free spin 1250 euros, played on and on until he had won 10,000 euros in the end. He has set the amount for payout. Today came the mail that the payout was canceled and him the amount won on his account was credited. It was credited 100 euros and the rest is gone! Is that legal??? You can not let someone win 10,000 euros and then simply cancel ???

Greetings

It is often so the No Deposit (Without deposit) bonus offers and very rarely also with deposit (see Lapalingo / Platincasino) are capped at € 100. Is unfortunately an unpleasant practice, depending on the casino you can still ask for goodwill there was at least very rarely the case that times 1000 € was paid out.

The frustration you have I can understand, so I played such No Deposit Free Spins only if there was no Max. Win gave. You just get annoyed when it works after a hundred times once, of course you are happy about 100 € but you think of the lost money.

This post has been translated automatically

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