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# Other Casinos #: JustSpin Casino disregards self-exclusion

Topic created on 08th May. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,947
DieBlackjackBros
Rookie

JustSpin Casino disregards self-exclusion

8th May. 2020, at 02:58 pm CEST#1
1 Like

Liked this post: Avatar von Paddington Paddington
Servus,

I played last night at JustSpin, a casino of the Betpoint group
Made 4 deposits there and played
Later in the session I noticed that I already have an active self-exclusion at another sister casino of theirs (21.com).
I was puzzled why I was even able to create an account and deposit.

I then contacted 21.com support and asked why my account was closed.
The Live Chat confirmed that I had an active self-exclusion.
When I told them that there is now a problem due to Responsible gaming, the live chat then claimed that I just closed my account... haha but see above:

(10:26:50 AM) Mario: Your account is closed because you decided this by self-exclusion
(10:27:50 AM) L****: Okay there is a problem. I was able to register and Deposit yesterday at their casino from their group. However, since I have a self-exclusion with you guys, I am not allowed to have any other accounts with you guys, right?
(10:28:10 AM) L****: This is the Responsible Gaming rule
(10:37:12 AM) Mario: The rule applies if you enter a reason, but you didn't
(10:37:40 AM) L*****: A justification? Self-exclusion in itself is the reason
(10:37:53 AM) L****: I'm sure the MGA & AskGamblers feel the same way
(10:38:03 AM) Mario: You only closed your account
(10:38:17 AM) L****: You did say self-exclusion above
(10:38:50 AM) Mario: to say that you closed the account yourself
(10:39:14 AM) L****: I'm pretty sure I closed it with self-exclusion



After that he still claims I did the self-exclusion without justification.
I checked it before, you can only choose a period of self-exclusion and not a reason...
I 100% set the self-exclusion to the longest time, I do it to the maximum.

After that I contacted JustSpin and they closed my JustSpin account by themselves before opening the live chat conversation.
I just ask myself, why do they close my account at JustSpin directly if I supposedly don't have a self-exclusion?
For me this proves a lot, fortunately I could still access the profile before and make a screenshot of my deposits.

I have now filed a complaint with AskGamblers and would like to share it with you here, because no Joke how can it be that you can register as a Self Exclude player at all, where is their system?

Of course I insist on the refund of my deposits, it was not my intention and normally the system prevents this immediately with other casino groups.



This post has been translated automatically

Anonym

JustSpin Casino disregards self-exclusion

8th May. 2020, at 06:55 pm CEST#2
1 Like

Liked this post: Avatar von DieBlackjackBros DieBlackjackBros
What you are talking about is a fundamental problem of self-locking. Each group interprets it differently. And the MGA does nothing.
This has happened to me accidentally a few times. Some groups pay back the stakes immediately, any wins are cancelled, others pay back when you complain and still others pay nothing back and squirm.

Askgamblers is not the way to go in my view, they delete complaints against promoted casinos more often. I would rather try another MGA complaint, although they like to reject complaints from "repeat complainers".

If I had back all the money I lost despite active self-blocking, it would be enough for a mid-range car. The nasty thing is, if you had won big on Justspin, they would have used your lock as an argument not to pay out. It happened to me once at a casino, deposited a total of 8K over a week, then won 10K with a 200 EUR deposit. They canceled the 10K and refunded the 200 EUR, but kept the 8K that was lost before.

My personal opinion of 21.com casinos is negative based on my own experience.

What I generally recommend you is to always demand self-blocks as permanent because of Gambling addiction, then the casino is liable for damages if you are allowed to play there again, whereby you may have to sue it by lawyer, since the MGA hardly helps.With other self-blocks, they like to interpret it as a temporary closure. In addition, keep a record of where you have blocked yourself and always check before re-registering to which group a casino belongs.

What you could also try is to contact the rep if he is active on any forums, sometimes that helps. Or make a PAB on Casinomeister.

Good luck

This post has been translated automatically

DieBlackjackBros
Rookie

JustSpin Casino disregards self-exclusion

8th May. 2020, at 10:37 pm CEST#3
0 Likes

Nobody has liked this post so far
emeukal wrote on 08.05.2020 at 18:55: What you are addressing is a fundamental problem of self-locking. Every group interprets it differently. And the MGA does nothing.
It has happened to me by mistake a couple of times already too. Some groups pay back the stakes immediately, any wins are cancelled, others pay back when you complain and still others pay nothing back and squirm.

Askgamblers is not the way to go in my view, they delete complaints against promoted casinos more often. I would rather try another MGA complaint, although they like to reject complaints from "repeat complainers".

If I had back all the money I lost despite active self-blocking, it would be enough for a mid-range car. The nasty thing is, if you had won big on Justspin, they would have used your lock as an argument not to pay out. It happened to me once at a casino, deposited a total of 8K over a week, then won 10K with a 200 EUR deposit. They canceled the 10K and refunded the 200 EUR, but kept the 8K that was lost before.

My personal opinion of 21.com casinos is negative based on my own experience.

What I generally recommend you is to always demand self-blocks as permanent because of Gambling addiction, then the casino is liable for damages if you are allowed to play there again, whereby you may have to sue it by lawyer, since the MGA hardly helps.With other self-blocks, they like to interpret it as a temporary closure. In addition, keep a record of where you have blocked yourself and always check before re-registering to which group a casino belongs.

What you could also try is to contact the rep if he is active on any forums, sometimes that helps. Or make a PAB on Casinomeister.

Good luck


First of all, thank you for this detailed answer!
Had it in my gut that I'm not alone here with this shit.
AskGamblers complaint and MGA or UK Gambling complaint are out.

Keep you guys updated.

This post has been translated automatically

Jubla2014
Top Member

JustSpin Casino disregards self-exclusion

9th May. 2020, at 10:18 am CEST#4
0 Likes

Nobody has liked this post so far
Servus!

So, Askgamblers does nothing when the casino is promoted by you!
Since you can go right to your mayor and file a complaint, that would be the same!

Each casino group has its own terms and conditions!

With some it is enough if you are blocked at a single casino within the group, then it applies to each!

Other groups handle it differently, if you are blocked in one, it does not apply to the others!


JustSpin belongs to the second possibility, therefore no chance of success at all!


Unfortunately!

Have a nice weekend!

This post has been translated automatically

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