Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Jetbull - 24 hours lock and payout

Topic created on 30th Sep. 2022 | Page: 1 of 2 | Answers: 10 | Views: 1,968
Iknowyou
Experienced

Jetbull - 24 hours lock and payout

30th Sep. 2022, at 11:11 am CEST#1
0 Likes

Nobody has liked this post so far
Hello all,

i had some luck yesterday at Jetbull
I was able to bring 1400 euros to the payout. That was around 8 o'clock in the morning
I have the highest VIP status there. Which allows me to have payouts processed faster and prioritized
So I immediately sent a mail to the support and informed them about it

Since I know that they do not process withdrawals before the support is not online and I knew that I'm sure to lose the money again, I have activated a 24 hour block

Now was then around 13 o'clock the chat support online. I immediately sent another message to this, but please my payout bearbeit be. Normally it takes not even an hour
The employee had also immediately initiated the necessary steps and informed the finance team

Hours passed and nothing happened. During this time, acquaintances of mine had already received payments. When asked, they said that the finance team was not working at the moment and they did not know when they would be working. If necessary, I would have to wait until the evening for the manager Pia

Again, a few hours passed and I went out of spite in the chat and asked if they can remove the lock. Without hesitation this was done. No security question, inquiry or control. Within a second the lock was gone

Well, you can imagine. End of the song was that I had stoniert the payout and had played again and again. In the end, I still had 400 euros that could suddenly be paid out at lightning speed

So clearly it is my fault that I have asked that the lock can be removed. That times in advance. Just as I have stoniert the payout and have continued to play

But I find it of course mega annoying that I had extra, to protect me from myself a lock activated. That's what these locks are for. I think it is even mandatory that now this 24 hour lock must be present

Jetbull has restricted promotions for German customers, I pay taxes for each bet, games are restricted, everything

Can I still do something?
I had written to caro. Unfortunately, she could not say anything about it. I have still filed a complaint with Askgamblers

This post has been translated automatically

gamble1
Icon

Jetbull - 24 hours lock and payout

30th Sep. 2022, at 12:37 pm CEST#2
2 Likes

Liked this post: Anonym, Avatar von Max_Bet Max_Bet
Well so for one, a set lock may not simply be removed when the customer asks for it (would also be senseless because you usually lock in clear moments and want to unlock when pressure moments) that is also at MGA casinos so and is not now a special phenomenon with the German license

On the other hand, it is still your own fault and whether it is now worth the VIP status and Risk everything because of this one-time problem, you must also know

I think now only purely from the legal point of view you have good chances that you sometime in the case of complaint is awarded right but certainly the account is then gone in the aftermath because of Gambling addiction

This post has been translated automatically

Anonym

Jetbull - 24 hours lock and payout

30th Sep. 2022, at 12:38 pm CEST#3
0 Likes

Nobody has liked this post so far

Iknowyou wrote on 09/30/2022 at 11:11: Hello everyone,

i had some luck yesterday with Jetbull
Say I was able to bring 1400 euro to the payout. That was around 8 o'clock in the morning
I have the highest VIP status there. Which allows me to have payouts processed faster and prioritized
So I immediately sent a mail to the support and informed them about it

Since I know that they do not process withdrawals before the support is not online and I knew that I will certainly gamble the money again, I have activated a 24 hour block

Now was then around 13 o'clock the chat support online. I immediately sent another message to this, but please my payout bearbeit be. Normally it takes not even an hour
The employee had also immediately initiated the necessary steps and informed the finance team

Hours passed and nothing happened. During this time, acquaintances of mine had already received payments. When asked, they said that the finance team was not working at the moment and they did not know when they would be working. If necessary, I would have to wait until the evening for the manager Pia

Again, a few hours passed and I went out of spite in the chat and asked if they can remove the lock. Without hesitation this was done. No security question, inquiry or control. Within a second the lock was gone

Well, you can imagine. End of the song was that I had stoniert the payout and had played again and again. In the end, I still had 400 euros that could suddenly be paid out at lightning speed

So clearly it is my fault that I have asked that the lock can be removed. That times in advance. Just as I have stoniert the payout and have continued to play

But I find it of course mega annoying that I had extra, to protect me from myself a lock activated. That's what these locks are for. I think it is even mandatory that now this 24 hour lock must be present

Jetbull has restricted promotions for German customers, I pay taxes for each bet, games are restricted, everything

Can I still do something?
I had written to caro. Unfortunately, she could not say anything about it. i still filed a complaint with Askgamblers

Jetbull is MGA Licensed and belongs to AMGO iGaming Malta Ltd In case of a conflict you have to contact ThePOGG .

This 24 hour block cannot be lifted by the support, that is technically impossible. It is not possible


If you have told us the complete truth, then you can only be congratulated. Because this would be an appropriate reason to revoke the license of the casino. You would receive your money, of course, and possibly an equivalent. Reward...

https://thepogg.com/all-complaints/

This post has been translated automatically

gamble1
Icon

Jetbull - 24 hours lock and payout

30th Sep. 2022, at 12:47 pm CEST#4
1 Like

Liked this post: Anonym
Royal777 wrote on 09/30/2022 at 12:38 PM

Jetbull is MGA Licensed and belongs to AMGO iGaming Malta Ltd. In case of any conflict you must contact ThePOGG .

This 24 hour block cannot be lifted by the support, that is technically impossible. It is not possible


If you have told us the complete truth, then you can only be congratulated. Because this would be an appropriate reason to revoke the license of the casino. You would receive your money, of course, and possibly an equivalent. Reward...

https://thepogg.com/all-complaints/

Yes but immediately revoke the license is already awesome I mean everyone makes mistakes and in the casino sit only people not that it someone the job Kostet


@TE ask but times if you want to pull through directly to the casino and confront them with the case at the latest when that lies with someone higher on the desk will act because they usually know the penalties for such offenses can go into the millions

Vill you may then even keep the account because they hope to get the money back

This post has been translated automatically

Anonym

Jetbull - 24 hours lock and payout

30th Sep. 2022, at 01:12 pm CEST#5
1 Like

Liked this post: Avatar von gamble1 gamble1
gamble1 wrote on 30.09.2022 at 12:47 pm
Yes but immediately revoke the license is already awesome I mean everyone makes mistakes and in the casino sit also only people not that it someone the job Kostet

This was also meant rather cynical, because the thread creator openly admits that he has a problem with gambling.

How many times has it been claimed in the past that an MGA casino has lifted the block? Dozens of times, but never proven true to my knowledge. Therefore, I have doubts whether the thread creator has told us the whole truth or whether he has even unconsciously made a mistake that he himself has not yet realized.

On the other hand I would like to believe him and help, therefore the urgent recommendation with ThePOGG

This post has been translated automatically

Iknowyou
Experienced

Jetbull - 24 hours lock and payout

30th Sep. 2022, at 03:10 pm CEST#6
0 Likes

Nobody has liked this post so far
Thank you very much for all the messages Thanks to you I now had a few really good points that I could write to Jetbull. The staff there were also really understanding and directed me to an address where I should write

I also wanted to respond to a few points from you
I don't really care about the VIP status. As a German customer, you have unfortunately nothing more since a few months. Only that you get 20 percent cash back. Otherwise I am very dissatisfied there. And yes I have really blocked me for 24 hours. That was not a made up excuse for the losses. And even if I am blocked there it is also not bad. So much I no longer gamble anyway and since I was dissatisfied there anyway I can always find another platform

I'll let you know what has become of it.

This post has been translated automatically

Iknowyou
Experienced

Jetbull - 24 hours lock and payout

12th Oct. 2022, at 12:31 pm CEST#7
0 Likes

Nobody has liked this post so far
Just wanted to leave an update
Complaints have all been accepted and are being processed
Funny enough Jetbull gave me a choice.
Either I cancel the investigation or I don't get any more Bonuses in any form
The manager has instructed every single support agent not to give me any more bonuses
Neither Jetbull responds to my mails or gives me an update. Nor do they respond to messages from the complaint platforms

I am curious what this will be. Since it was already said here that it must not be technically possible to remove the 24 hour lock and this is a breach with the specifications of the MGA

This post has been translated automatically

upola
Legend

Jetbull - 24 hours lock and payout

12th Oct. 2022, at 12:48 pm CEST#8
0 Likes

Nobody has liked this post so far

I don't gamble that much anymore anyway and since I was dissatisfied there anyway, I can always find another platform



That can't be quite right, otherwise you wouldn't have the problem.

This post has been translated automatically

gamble1
Icon

Jetbull - 24 hours lock and payout

12th Oct. 2022, at 04:38 pm CEST#9
0 Likes

Nobody has liked this post so far
Iknowyou wrote on 12/10/2022 at 12:31 pm: Wanted to leave an update
Complaints have all been accepted and are being addressed
Funny enough Jetbull gave me a choice.
Either have the investigation cancelled or stop receiving Bonuses in any form
The manager has instructed every single support agent not to give me any more bonuses
Neither Jetbull responds to my mails or gives me an update. Nor do they respond to messages from the complaint platforms

I am curious what this will be. Since it was already said here that it must not be technically possible to remove the 24 hour lock and this is a breach with the specifications of the MGA

Yes that might be due to the fact that the fear to pay a penalty whether it is so wise to blackmail the customer yet I doubt now times

A casino or the manager has a certain responsibility and I can well imagine that such behavior which goes in the direction of blackmail certainly not really well received so even people in sensitive areas such as bar and casino owners here in Germany must present a certificate of good conduct otherwise there is no permission to simply no wrong people in wrong positions to have

What the manager does here could quickly backfire and one can only hope that there are only briefly the emotions have gone through with him

This post has been translated automatically

Iknowyou
Experienced

Jetbull - 24 hours lock and payout

26th Oct. 2022, at 08:29 am CEST#10
4 Likes

Liked this post: Anonym, Avatar von Der_Puppenspieler Der_Puppenspieler, Avatar von gamble1 gamble1, Avatar von Max_Bet Max_Bet
Good morning everyone

i just wanted to let you know.
After a long back and forth I received the message that the payout that was canceled during the lock of me, was credited in full
My account is now fully functional again
Has made me very happy.
Had of the 1400 euro directly 1000 pay out. With the remaining 400 still what gedaddelt and could now pay out a total of 3000 euros
The wait was worth it

Thanks again to all for the valuable tips.
And a wonderful day to all!

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:20 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately