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# Other Casinos #: Jacky Jackpot does not pay win of 5000 euros

Topic created on 30th Jun. 2019 | Page: 1 of 2 | Answers: 16 | Views: 5,344
Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

30th Jun. 2019, at 09:02 pm CEST#1
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I have a problem with the casino Jacky Jackpot try for weeks to get my win of 5000 euros. The first thing I noticed was that on my side the transaction of 5000 euros was canceled and I then called what's going on. They just said that everything is fine, they just need my documents. These I submitted immediately on demand they have also received. But money still did not come so I turned in the evening to the live chat. Suddenly it said I had canceled the 5000 euros and gambled away. Ridiculous, I feel like I've been had. I called again suddenly they had seen nothing more no deposits and no withdrawals. Current point of view that I was blocked. Think times the money I no longer see

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gamble1
Icon

Jacky Jackpot does not pay win of 5000 euros

30th Jun. 2019, at 09:12 pm CEST#2
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So you have a MGA license in any case you could file a complaint at the MGA

then you have if you have not actually gambled the money yourself good chances to get that too

Screenshots etc. always help

Search the best again the conversation with the casino and say that you will complain to the MGA

and so simply delete data does not work

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Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

30th Jun. 2019, at 09:15 pm CEST#3
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Ok great I will do that thanks for your answer. I'll let you know if there is anything new.

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PaYGaME
Rookie

Jacky Jackpot does not pay win of 5000 euros

30th Jun. 2019, at 09:17 pm CEST#4
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Oh man so ne shit but, I'm really sorry, as it seems probably right with the last assumption unfortunately
As far as possible, always document the wins with screenshots and the chat history, as well as the transaction movements in the account.
Although it is also not safe, but it serves as a good evidence base!

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Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

30th Jun. 2019, at 09:45 pm CEST#5
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I was able to photograph the transaction 1 minute before they blocked me. But that is already the only thing I have

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Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

2nd Jul. 2019, at 03:04 pm CEST#6
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So far there is still nothing new, I'm stalled every day and they say I have to be patient because I have to wait for an email from "higher management"

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Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

2nd Jul. 2019, at 11:11 pm CEST#7
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I do not know what to do can someone please help me am at the end. This casino costs me so much nerves

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Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

3rd Jul. 2019, at 07:43 pm CEST#8
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Today I got a message from the technical department that no one else has used my account and this means I gambled away the win myself. For what they needed then first my documents and told me the money will then be paid out. Fraud and only fraud now have the snout full of online casinos...

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sippi
Expert

Jacky Jackpot does not pay win of 5000 euros

3rd Jul. 2019, at 09:00 pm CEST#9
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And you didn't gamble it away yourself? What does the gameplay say?

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Seppm
Visitor

Jacky Jackpot does not pay win of 5000 euros

3rd Jul. 2019, at 10:09 pm CEST#10
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No, certainly not. How do I get it?

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