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# Other Casinos #: Hyperino payout problem

Topic created on 28th Jul. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,469
Dominik94

Hyperino payout problem

28th Jul. 2020, at 07:44 pm CEST#1
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Hello, I won at Hyperino on 5.7 2000€ and wanted to withdraw 1600€ . My account was then blocked because the Deposit was from a third person . My girlfriend transferred the money to me on the site because I do not have online banking. I have sent all documents such as ID, address proof, bank account proof of me and my girlfriend to hyperino . And explained why my girlfriend transferred and I did not. The answer was that the documents are verified and as soon as the Verification is over, they will contact me. This is now 3 weeks ago. Can you help me ?

Sincerely Dominik

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G****e

Hyperino payout problem

28th Jul. 2020, at 08:08 pm CEST#2
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AGB violation. Why not made the same account with the name of the girlfriend? Then there would be no problems

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Dominik94

Hyperino payout problem

28th Jul. 2020, at 09:40 pm CEST#3
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Yes, I thought so too in retrospect. Did not know it unfortunately ...

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derzweifel
Experienced

Hyperino payout problem

28th Jul. 2020, at 09:53 pm CEST#4
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Hi Dominik,

doesn't look good for you - you probably won't get any help here, because there is no contact to the operator of Wunderino, Hyperino etc.

This casino group is not known for its goodwill in case of rule violations and unfortunately the Deposit via the account of a third party is a clear rule violation (in all online casinos) where there is not much to discuss

Still, good luck, I think they will eventually refund your friend's deposit


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