I deposited for several months and occasionally won something. These wins I wanted to pay out then everything done still keep about 100€ to continue playing. However, hitnspin goes and does not separate the payout from the play money, no matter after now 3 days no payout I am completely verified.
But the worst, the very worst is yet to come. I have noticed since this week that something is wrong with the game Book of dead. I have tested it several times and made videos. If you play any amount, after about 10-15 spins there are ALWAYS 2 Scatters, so really always those but never 3 NEVER I have tested this about 45 times in a row. When I contacted the support I only got a standard answer I asked where I could file a case and nobody could help me.
I think it's cheeky that this casino is really scam at its best, payouts are delayed for unknown reasons or simply canceled after a few days even though you are verified such that the payout and the "play money" are not separated. I have deactivated the advertising and still receive mails and SMS every day
Does anyone have any idea where I can file an official complaint? I have collected enough evidence.
Why would you leave another hundred to continue playing if you are convinced that the casino is cheating? Hand over the full amount for payout and get the hell out of there if you don't think the place is kosher. No chat employee knows when the third Scatter will appear - so forget the videos, grab the money and find something new. PS. I only know the casino by name and the sister casinos of the same group don't tell me much, but a well-known site awards 9.8/10...I just think they're not entirely wrong. Without guarantee.
Why are you telling the chat what you found out? Now they know that you know and have corrected it. It might have been better to ask in forums or on Reddit whether others have noticed this or would be willing to confirm your version.
The operator is based in Cyprus, and the casino is operated from there, all 'gambling related services' are licensed in Curacao. You can find the addresses on the Hit Spin page. Good luck
HitnSpin.com dubious
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But the worst, the very worst is yet to come. I have noticed since this week that something is wrong with the game Book of dead. I have tested it several times and made videos. If you play any amount, after about 10-15 spins there are ALWAYS 2 Scatters, so really always those but never 3 NEVER I have tested this about 45 times in a row. When I contacted the support I only got a standard answer I asked where I could file a case and nobody could help me.
I think it's cheeky that this casino is really scam at its best, payouts are delayed for unknown reasons or simply canceled after a few days even though you are verified such that the payout and the "play money" are not separated. I have deactivated the advertising and still receive mails and SMS every day
Does anyone have any idea where I can file an official complaint? I have collected enough evidence.
This post has been translated automatically
HitnSpin.com dubious
Nobody has liked this post so far
This post has been translated automatically
HitnSpin.com dubious
Nobody has liked this post so far
The operator is based in Cyprus, and the casino is operated from there, all 'gambling related services' are licensed in Curacao. You can find the addresses on the Hit Spin page. Good luck
This post has been translated automatically
HitnSpin.com dubious
Nobody has liked this post so far
This post has been translated automatically