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# Other Casinos #: Help! Wunderino Casino joint account with the bank

Topic created on 09th Jun. 2020 | Page: 1 of 3 | Answers: 25 | Views: 6,056
Leio9800
Visitor

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 03:03 pm CEST#1
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Hi Daniel,

We would like to inform you that you have violated the Terms and Conditions.
1.8 With respect to deposits and withdrawals of funds to and from your player account, you are only allowed to use credit cards and other payment methods that are valid and rightfully belong to you.
Your account has been temporarily blocked for security reasons because you used the payment method(s) of a third party.
For this reason, we require an explanation of why you used a third party's payment method instead of yours and we ask you to send us the following documents:






I have already sent all this on 1.06.20, since then requested several times but have not received any feedback.
WE have a joint account, what do I need to do? I have sent the proofs for this. It is about a sum of 1500€. I have ALWAYS gambled alone.

It

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upola
Legend

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 03:49 pm CEST#2
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What does joint account mean?
Do you or your wife have only one power of attorney or is the account in both names?

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Leio9800
Visitor

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 03:56 pm CEST#3
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It runs on both names

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upola
Legend

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 04:01 pm CEST#4
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And then they make a fuss?
It's the same with me, has never been a problem.
You have to write an email every day and ask what's going on now.
More you can not do at first.


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Leio9800
Visitor

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 04:06 pm CEST#5
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When I paid out 100€ there was no problem, then 3-400€ deposited also no problem. Then won 1500 with 40€, just closed account...

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Leio9800
Visitor

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 10:55 pm CEST#6
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Sorry for the next post, I really haven't received a message from them since 6/1. My account is locked...

Can anyone help me? I don't know what steps I can/should/must take?

Sincerely

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Anonym

Help! Wunderino Casino joint account with the bank

9th Jun. 2020, at 11:14 pm CEST#7
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The arbitration board at Wunderino is the EADR. ( https://eadr.org/de/kontakt/ ) Whereby it can easily take 8 weeks until you get an answer. Therefore, you should be able to show all information and documents immediately.

Nevertheless, I recommend you to contact Wunderino again and send them the relevant documents from the account. Maybe they also need the personal data of your life partner?

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Leio9800
Visitor

Help! Wunderino Casino joint account with the bank

10th Jun. 2020, at 02:27 pm CEST#8
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Royal777 wrote on 09.06.2020 at 23:14: arbitration board at Wunderino is the EADR. ( https://eadr.org/de/kontakt/ ) Whereby it can easily take 8 weeks until you get an answer. Therefore, you should be able to show all information and documents immediately.

Nevertheless, I recommend you to contact Wunderino again and send them the relevant documents from the account. Maybe they also need the personal data of your life partner?

I have already sent wunderino EVERYTHING

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upola
Legend

Help! Wunderino Casino joint account with the bank

10th Jun. 2020, at 03:36 pm CEST#9
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Then you can only do what Royal has written to you.
Otherwise, no one can help you here, the casino is not listed here

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Leio9800
Visitor

Help! Wunderino Casino joint account with the bank

10th Jun. 2020, at 05:07 pm CEST#10
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Thanks for the help, so do you think I should wait a little longer?

MfG

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