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# Other Casinos #: [solved] Help!!!! lLucky Dreams cancels win

Topic created on 08th Jun. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,213
Pini1

[solved] Help!!!! lLucky Dreams cancels win

8th Jun. 2022, at 02:39 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello people,

I hope you can help me.

I played with bonus have received cash bonus I managed to wager the 40x times with 50 cents
And before that I also asked the support is it allowed to bet higher after making the 40x times. They told me it is ellaubt to bet higher.

Now my win in the amount of 6700€ was canceled with the reason I had bet higher during conversion.

Please
Help i

This post has been translated automatically

Anonym

[solved] Help!!!! lLucky Dreams cancels win

8th Jun. 2022, at 03:06 pm CEST#2
0 Likes

Nobody has liked this post so far
Pini1 wrote on 08/06/2022 at 14:39: Hi guys,

I hope you guys can help me out.

I played with bonus got cash bonus I managed to wager the 40x times with 50 cents
And before that I also asked the support is it allowed to bet higher after making the 40x times. They told me it is ellaubt to bet higher.

Now my win in the amount of 6700€ was canceled with the reason I had bet higher during conversion.

Please
Help i

How many Bonuses did you use? The Deposit bonus and a "cash bonus"?
Did you possibly use a bonus drop?
Maybe even a slot with only 1 line on 50 cents?

This post has been translated automatically

Malganes
Top Member

[solved] Help!!!! lLucky Dreams cancels win

8th Jun. 2022, at 03:13 pm CEST#3
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First of all, I can report absolutely nothing negative about Lucky Dreams. Quite the opposite, because there are always great bonus promotions and I was able to cash out a few times. Among other things, the Welcome bonus, which I was able to use successfully, was one of them. So from my point of view or experience with this casino a very reputable casino. I can only recommend it.

Can you please explain again exactly with which bonus you have played, or rather which promo you have claimed?
How much did you bet? Maybe you accidentally bet higher than allowed while the bonus was still active, or bought free spins in the slot? And you should not rely on statements of the support.

If the casino states that you bet higher than allowed, this will almost certainly be true.
The problem is that no one from the GambleJoe team can help you here, since the casino is not listed here, but maybe someone else here can help you.

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WhatAboutTism
Rookie

[solved] Help!!!! lLucky Dreams cancels win

8th Jun. 2022, at 05:08 pm CEST#4
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Nobody has liked this post so far
There are no restrictions on line bets at Dama N.V. OC. In the Bonus terms there is only a Max Bet Rule and Max Win Rule, nothing else. I have used various Bonuses there and sometimes spun up to 4€ on one line. All no problem.

I guess there was still in the bonus a violation made because Luckydreams pays out without problems if you keep to all conditions.

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BinGOLDiG
Expert

[solved] Help!!!! lLucky Dreams cancels win

8th Jun. 2022, at 06:08 pm CEST#5
1 Like

Liked this post: Anonym
Pini1 wrote on 08/06/2022 at 14:39: Hi guys,

I hope you guys can help me out.

I played with bonus got cash bonus I managed to wager the 40x times with 50 cents
And before that I also asked the support is it allowed to bet higher after making the 40x times. They told me it is ellaubt to bet higher.

Now my win in the amount of 6700€ was canceled with the reason I had bet higher during conversion.

Please
Help i

So first of all stay calm!
Because as many documents the casino can demand from you, just as you can also demand all statements about every single spin, from them and please do so!
Do not be afraid of the support and avoid unnecessary discussions!
Write an email and ask for the following extracts:
-Complete listing from day X (when you received the bonus until today)
And say that in it must be evident,
-the game and the total balance
-your bet with result (win or loss)
And then of course the new account balance!
And that for each spin you have made!
Once they have handed you that, is dedektiv work announced 😉
I REALLY HAD IT HAPPEN TO ME ☝️ and that at sunmaker 🤫😅 that my game histories or bets were changed manually.... However, the stupid cow has forgotten that the final amount would have to change accordingly!
On such a thing you have to pay attention☝️ if in the course at once 1-2 high spins appear, but do not match the starting amount!
Vorallem you must but also with calculate where exactly the bonus was converted and hold on the basis of the list!
But one thing I can tell you now already ... The support is from the time where you request the document, already quite different to Mute and will probably check even again something more thoroughly the game! If you're lucky, bekommste the payout while you're at the desk zettelwirtschaft durchhst😅

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Caro
Expert

[solved] Help!!!! lLucky Dreams cancels win

9th Jun. 2022, at 12:45 pm CEST#6
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Nobody has liked this post so far
I wrote to Pini1 yesterday and she unfortunately bought free spins while playing with a bonus. This is of course not allowed and so the win was cancelled. Thus, the topic can be closed.

This topic was closed

This post has been translated automatically

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