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# Other Casinos #: Help... Extravegas.com only check so far no payout

Topic created on 21st Jun. 2019 | Page: 1 of 3 | Answers: 20 | Views: 4,446
MichaMH

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 02:17 am CEST#1
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Hello

maybe you can help me here or give tips.

I registered at extravegas.com a few months ago and played from time to time, sometimes with 25 euros or sometimes with 50 euros.
I have deposited via ecoPayz. Now I had 11 days ago times luck and have won without bonus 1500 euros, which I also wanted to pay out. I then went to pay out and have verified me, all documents uploaded correctly and was also confirmed by extravegas
Then clicked on ecoPayz pay out, amount entered ready. Immediately came a popup window that the payout is checked and this can take up to 5 days
I thought okay, then wait and see
After the 6th day still nothing happened, I asked in the Live Chat times, how long the payout still takes
I was told in broken German that the check would be tomorrow.
The next day I got an email with the following content


Hello,

We hope that this email finds you well.

Please note that your withdrawal was rejected because your account was randomly selected for a review process.

For this purpose, the management selects some random accounts with pending withdrawals to review the documentation received from them to make sure that it is complete and legible, that the account information matches the documentation, and to verify the account play sessions.

This is a random process and there is no predetermined selection process, so it is not possible to predict which accounts will be reviewed. Please note that this process may be repeated more than once a year and any customer requesting a withdrawal will be subject to this process at some point, even if they have all the appropriate requirements for a proper withdrawal.

However, there is nothing to worry about. You are welcome to reapply for your revocation as soon as possible. The revocation will be reviewed as soon as the review is completed.

Thank you for your understanding. Please do not hesitate to contact us for further information.




Today in the live chat asked how long this Verification still takes, several times get new contact person, because they probably did not feel like communicating
The last then explained that the verification can still take a few days and I can then reapply for the payout, which can also take up to 5 days again. If this is also rejected, the new verification can again take 10 days

So what I have not experienced in any casino, they f**k with you or how do you see it?

The money I can probably forget, or is there a possibility?

Greetings and thank you very much!

This post has been translated automatically

Falko
Icon

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 03:41 am CEST#2
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If I were in your place, I would now first set a loss limit of 1 euro. Maybe they think, if we do not pay out the money yet and stall you longer, it might be gambled away again. Maybe that will speed up the payout process. Otherwise, if this is not a casino that runs with a Curacao license, then you get the money.

This post has been translated automatically

Kleinkariert
Expert

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 06:10 am CEST#3
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Is Curacao, but according to my research you should eventually get the money. But takes a long time with them, do not gamble and once you get the win paid out never play there again. There are many casinos where that goes in a jiffy.

This post has been translated automatically

B****3

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 07:29 am CEST#4
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MichaMH wrote on 06/21/2019 02:17: Hello

maybe you can help me here or give some tips.

Namely, I registered at extravegas.com a few months ago and played from time to time, sometimes with 25 euros or sometimes with 50 euros.
I have deposited via ecoPayz. Now I had 11 days ago times luck and have won without bonus 1500 euros, which I also wanted to pay out. I then went to pay out and have verified me, all documents uploaded correctly and was also confirmed by extravegas
Then clicked on ecoPayz pay out, amount entered ready. Immediately came a popup window that the payout is checked and this can take up to 5 days
I thought okay, then wait and see
After the 6th day still nothing happened, I asked in the Live Chat times, how long the payout still takes
I was told in broken German that the check would be tomorrow.
The next day I got an email with the following content


Hello,

We hope that this email finds you well.

Please note that your withdrawal was rejected because your account was randomly selected for a review process.

For this purpose, the management selects some random accounts with pending withdrawals to review the documentation received from them to make sure that it is complete and legible, that the account information matches the documentation, and to verify the account play sessions.

This is a random process and there is no predetermined selection process, so it is not possible to predict which accounts will be reviewed. Please note that this process may be repeated more than once a year and any customer requesting a withdrawal will be subject to this process at some point, even if they have all the appropriate requirements for a proper withdrawal.

However, there is nothing to worry about. You are welcome to reapply for your revocation as soon as possible. The revocation will be reviewed as soon as the review is completed.

Thank you for your understanding. Please do not hesitate to contact us for further information.




Today in the live chat asked how long this Verification still takes, several times get new contact person, because they probably did not feel like communicating
The last then explained that the verification can still take a few days and I can then reapply for the payout, which can also take up to 5 days again. If this is also rejected, the new verification can again take 10 days

So what I have experienced in no casino, they f**k you yet or how do you see that?

The money I can probably forget, or is there a possibility?

Greetings and thank you very much!

Hello, so in any case do not gamble, not a single cent. It must be possible to pull yourself together. Have patience, even if you are afraid not to get it

If you really want to play, look for a new casino and check out the reviews here.

And should you then get the money, then delete immediately.

There are casinos where you have your money after a few minutes

This post has been translated automatically

Anonym

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 10:10 am CEST#5
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Wait. Just wait it out. As the others wrote, set loss limit, be strong. Ask nicely in chat every day. Eventually you may get to someone who is interested in what you write. Good luck!

This post has been translated automatically

MichaMH

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 04:53 pm CEST#6
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Thanks for your answers and tips!

I will not gamble that, I remain steadfast

Okay that with the loss limit I'll do in any case and more often in the chat as before also nachhaken.

If I get that at some point, I will also announce it here.

This post has been translated automatically

MichaMH

Help... Extravegas.com only check so far no payout

21st Jun. 2019, at 05:02 pm CEST#7
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Just looked on the site, loss limit etc can not be set at all
Never mind, I can do it that way.

This post has been translated automatically

Rakete1001

Help... Extravegas.com only check so far no payout

22nd Jun. 2019, at 09:34 pm CEST#8
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Hello Micha,
your contribution is very interesting, because it is similar to my friend, who has also requested 8790 € for withdrawal at " RIZK" Casino on 24.06.2019.
Here were also first requested personal documents for Verification, then another personally signed statement that she alone your account
opened in your name and plays alone. On 21.06.19 she has sent an e-mail to RIZK Casino and the payout with deadline until Thursday, the
27.06.19, stating that if the deadline is not met, she will forward this matter to the regulatory authorities MGA Malta and eCOGRA London.
Thereupon came the following attached mail : (underlined in black, so that it is difficult to copy)
---------- Forwarded message ---------
From: Support <support-de@rizk.com&gt
Date: Fri 21 Jun 2019 at 20:02
Subject: Re: Withdrawal request until 2019.06.27. - [NFY-AOKAF-338]
To: Wosfou <wosfou@gmail.com>, Customer Service <kundenservice@rizk.com&gt


Hello Gertrude,


thank you for your email.


We kindly want to inform you, that your account is under a routine security check. As soon as this is completed by our relevant department, we will contact you.


Please be a bit more patient and we will get back to you as soon as possible.


Apologies for the inconveniences.


Best regards,


Thomas
Customer Support Team Leader





Rakete1001




Let's wait until Thursday.

This post has been translated automatically

Mammon
Amateur

Help... Extravegas.com only check so far no payout

22nd Jun. 2019, at 09:57 pm CEST#9
0 Likes

Nobody has liked this post so far
Hello,

We hope this email finds you well.

Please note that your withdrawal has been declined because your account was randomly selected for a review process.

For this purpose, the management will select some random accounts with pending withdrawals to review the documentation received from them to ensure that it is complete and legible, that the account information matches the documentation, and to verify the account gaming sessions.

This is a random process and there is no predetermined selection process, so it is not possible to predict which accounts will be reviewed. Please note that this process may be repeated more than once a year and any customer requesting a withdrawal will be subject to this process at some point, even if they have all the appropriate requirements for a proper withdrawal.

However, there is nothing to worry about. You are welcome to reapply for your revocation as soon as possible. The revocation will be reviewed as soon as the review is completed.

Lol that's a statement: randomly selected and then you should still find the e-mail good. Haha.

This post has been translated automatically

Anonym

Help... Extravegas.com only check so far no payout

22nd Jun. 2019, at 11:42 pm CEST#10
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Nobody has liked this post so far
Well, that's really unique, I've rarely heard such bullshit. This is clearly a stalling tactic. As many have already written, simply remain steadfast and annoy a lot, that often helps.
No matter how it ends now, I hope good, you are for the future in any case smarter and will hopefully look for OCs with MGA license, first more security and secondly, the money usually comes very quickly.

This post has been translated automatically

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