Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Hellspin denies payout Astropay

Topic created on 13th Aug. 2023 | Page: 1 of 1 | Answers: 3 | Views: 906
Fetthuhn

Hellspin denies payout Astropay

13th Aug. 2023, at 01:55 am CEST#1
0 Likes

Nobody has liked this post so far
Hello,

Today I deposited 100 euros at Hellspin via Astropay.
For this I used a code that I bought online at Guthaben.de
I have never visited the site of Astropay, nor have I registered there.
I only entered the code when making the deposit.
Now Hellspin wants from me a statement of my Astropays account, that there is not.
I have told Hellspin this and sent the receipt of the voucher purchase.
Hellspin refuses the withdrawal and insists that I have an Astropay account.
What can I do?
Thanks for reading.

This post has been translated automatically

R3hab
Elite

Hellspin denies payout Astropay

13th Aug. 2023, at 03:31 pm CEST#2
0 Likes

Nobody has liked this post so far
Have also once deposited with an astropay code in the casino and had to verify it. Had at one time an account do not ask me how, then had to enter my name and Co there afterwards because astropay account verify then I showed the casino the Deposit of astropay and it was done

Everything was strange with astro pay

This post has been translated automatically

Toastbrot
Experienced

Hellspin denies payout Astropay

13th Aug. 2023, at 06:25 pm CEST#3
0 Likes

Nobody has liked this post so far
Fetthuhn wrote on 08/13/2023 at 01:55: Hello,

I deposited 100 euros at Hellspin today via Astropay.
For this I used a code that I bought online at Guthaben.de
I never visited the site of Astropay, nor did I register there.
I only entered the code when making the deposit.
Now Hellspin wants from me a statement of my Astropays account, that there is not.
I have told Hellspin this and sent the receipt of the voucher purchase.
Hellspin refuses the withdrawal and insists that I have an Astropay account.
What can I do?
Thanks for reading.

I guess as soon as you Deposit with astropay you automatically created an account, if you don't have any info about your account (maybe it ended up in your spam folder) write to astropay via support or try to log in to the site with all the info you have about your deposit.... In case of emergency contact astropay support with all the documents and explain the situation they should definitely be able to help you. Is often so that just in the background only by the payment practically already a wallet / account is created and just this proof is also required by the casino ... Would not yet make the dogs crazy as soon as you deliver the statement will already go through with the payout 👍

This post has been translated automatically

masstube
Experienced

Hellspin denies payout Astropay

13th Aug. 2023, at 08:44 pm CEST#4
0 Likes

Nobody has liked this post so far
AStropay is linked to your cell phone number, so your account should be run via your cell phone number

This post has been translated automatically

Hot Topics18th Dec. 2024 at 06:23 pm CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately