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# Other Casinos #: Hellspin denies payout Astropay

Topic created on 13th Aug. 2023 | Page: 1 of 1 | Answers: 3 | Views: 888
Fetthuhn

Hellspin denies payout Astropay

13th Aug. 2023, at 01:55 am CEST#1
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Hello,

Today I deposited 100 euros at Hellspin via Astropay.
For this I used a code that I bought online at Guthaben.de
I have never visited the site of Astropay, nor have I registered there.
I only entered the code when making the deposit.
Now Hellspin wants from me a statement of my Astropays account, that there is not.
I have told Hellspin this and sent the receipt of the voucher purchase.
Hellspin refuses the withdrawal and insists that I have an Astropay account.
What can I do?
Thanks for reading.

This post has been translated automatically

R3hab
Elite

Hellspin denies payout Astropay

13th Aug. 2023, at 03:31 pm CEST#2
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Have also once deposited with an astropay code in the casino and had to verify it. Had at one time an account do not ask me how, then had to enter my name and Co there afterwards because astropay account verify then I showed the casino the Deposit of astropay and it was done

Everything was strange with astro pay

This post has been translated automatically

Toastbrot
Experienced

Hellspin denies payout Astropay

13th Aug. 2023, at 06:25 pm CEST#3
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Fetthuhn wrote on 08/13/2023 at 01:55: Hello,

I deposited 100 euros at Hellspin today via Astropay.
For this I used a code that I bought online at Guthaben.de
I never visited the site of Astropay, nor did I register there.
I only entered the code when making the deposit.
Now Hellspin wants from me a statement of my Astropays account, that there is not.
I have told Hellspin this and sent the receipt of the voucher purchase.
Hellspin refuses the withdrawal and insists that I have an Astropay account.
What can I do?
Thanks for reading.

I guess as soon as you Deposit with astropay you automatically created an account, if you don't have any info about your account (maybe it ended up in your spam folder) write to astropay via support or try to log in to the site with all the info you have about your deposit.... In case of emergency contact astropay support with all the documents and explain the situation they should definitely be able to help you. Is often so that just in the background only by the payment practically already a wallet / account is created and just this proof is also required by the casino ... Would not yet make the dogs crazy as soon as you deliver the statement will already go through with the payout 👍

This post has been translated automatically

masstube
Experienced

Hellspin denies payout Astropay

13th Aug. 2023, at 08:44 pm CEST#4
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AStropay is linked to your cell phone number, so your account should be run via your cell phone number

This post has been translated automatically

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