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# Other Casinos #: Hands off casinoly.com

Topic created on 25th Feb. 2022 | Page: 1 of 1 | Answers: 8 | Views: 3,187
Kodi2000
I deposited over 20,000 in 3 weeks at Casinoly. Until I learned that it is a scam casino
I have won there once exceptionally 2,000 euros, after I deposited 15,000. Although I never received a bonus, the win was never paid out to me. There was also no confirmation email.
When you Deposit money, you apparently have to request the bonus on live chat. However, they themselves do not know how to book it. Nobody speaks German anyway. But on my request for Einzahlunngsbonus always gave any excuses, such as may not play before the bonus is booked, etc. The next time you do everything according to instructions, you do not get the bonus anyway.
But the worst thing I have experienced. I played Dragon Luck with 2 Euro bet. I have often received a draw. The wins were about 300-1,000 euros in the bonus rounds.
After I had won again a draw with 7 spins, I was thrown out of the game. After that I had to log in again and restart the game. All of a sudden the draws were gone. Got it on screenshot. Because after that it happened again afterwards. And that 4 times.
Every time I restarted the game, different error messages came up.
At some point the game went again, on my LiveChat request with over 30 minutes waiting time, I got an automated response in English. Nobody speaks German there.
After that I sent several emails for a week.
Again and again I had to answer the same questions again.
Although it is visible in the screenshot, I should answer the time, the stake, the current account balance, etc. and that 6 or 7 times in a week.
At some point I got an answer with a solution. I would have already received 10 free spins.
The free spins were simple spins with 10 cent bet.
No bonus round.
Although I missed 7 bonus rounds with 2 euro stake, I was booked 10 free spins with 10 cent stake.
They were able to track the problem exactly. Nevertheless, they did not want to know about bonus rounds with 2 euro bet
The answers are mostly in English and automated. They don't have a phone number.
After other online players have told similar cases, it was eingentlich clear to me that it is not an Online Casinos, but online Mafia.
Even if you google a bit, you will find that it is always the same scam.
I have lost over 20,000 in 3 weeks. But when it comes to paying out, they trick with all means. I never got a bonus either. Nevertheless, they invent some stories to not have to pay out
That such fraudsters are "allowed" to operate online casino in Germany is not understandable for me.
Because of me, my buddies have also played at Casinoly.
Never one has won something.
After I then wanted to delete my account, I immediately received a 300 euro bonus amount.
But that was gone anyway after 15 min. A Ausza only afterwards noticed where it is already too late.
If you play, then ask before whether it is a serious site. They have no phone number. German speaks there probably only one, but he also writes only some automated answers.
I just want to warn you about this casino.
No idea how they manage to operate online casino here.
But with rights digen does not work at Casinoly.
I wish you a lot of fun and luck playing.

Edit from Sabine: font color adjusted

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Anonym
Seriously, how can you Deposit €20,000 where if it's all so weird?

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Simbda
Top Member
Gigi55 wrote on 02/25/2022 at 09:56: Seriously, how can you Deposit €20,000 where if it's all so weird?

I was wondering the same thing 😅 20000€ is ne a lot of money. But some people have it.

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Anonym
Simbda wrote on 25.02.2022 at 12:37 pm
I was wondering the same thing 😅 20000€ is ne a lot of money. But some have it.

If he had given it to us once, I would have 20,000 € I no longer even play

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Justin
Amateur
How do you get the stupid idea that they run an online casino in Germany
You visit their website abroad and play on a foreign platform.

Before you burn 20,000 euros next time, do your homework and donate the money to a children's charity or to us.

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Sarkasto
Expert
Gigi55 wrote on 25.02.2022 at 19:14
If he had given it to us once, I would have 20,000 € I do not even play more

you do not believe yourself.

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Donnie
Elite
The worst thing is that there is no place or store where you can get the money back, there is probably only a shell company or similar😖

With 20000 I can play as a rather lowroller determined 7.8 years.But honestly, who gambles away so much money in such a short time has no sense of money and never had to get along with little money, sick so🤦🤔

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Anonym
Sarkasto wrote on 26.02.2022 at 07:30
you don't believe it yourself

Yes I do, had already won 50,000 € and then 7 years not played until it was all

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Olli_Eule
Elite
so the support in the chat speaks very good German, I have written with those there 3 times.
Last week I registered there and won 60 euros in roulette. The money was a week later on my account. A little long a week but well, it arrived.

I know 60 euros is ridiculous compared to 20 000 euros.
And of course it can be that they don't pay out on high wins.
On the net you really do not read anything good at this casino.

But what I can not understand that no one understands German there?

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