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Visitor

bluezoo

Topic Creator

Forum posts: 10 Member since: 07.03.2019

golitahcasino - an impertinence

7th Mar. 2019, at 08:53 am CET#1

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Hello to all,

i have been playing sports betting and in casinos for 20 years, but I have never experienced anything like this. The Goliathcasino now postpones my payout for 14 days and has every day a new reason. Several times I was assured by employees that the money comes the next day, everything was a lie. Meanwhile I have 26 !!!! Phone calls and 17 times chatted there. Result: ZERO. The last time I requested a payout was 3 days ago, it is still under "processing" and is not processed. Each time a different excuse comes up and each time another document is supposedly missing. I have now uploaded the same Skrill document for the third time because it supposedly never arrived. A transfer to my account was supposedly rejected by my bank. However, when I called my bank, they told me they had not rejected anything. Therefore, I believe that they do not want to give me my money. Since a friend of mine has a similar problem with HOPA, who also belong to the Aspire group, they seem to always pull this scam in the hope that the customers will gamble the money away again. I don't want to play there anymore, but I'm not willing to give up 1650 EURO. Since I no longer know what to do, the question arises whether I should write to the MGA, because otherwise I can think of nothing more....

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Legend

upola

Forum posts: 4.251 Member since: 17.05.2018

golitahcasino - an impertinence

7th Mar. 2019, at 09:04 am CET#2

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I am registered with Karamba and Primeslots, which also belong to the group.
Until now I have always received my money.

If you have not violated any rule, write to the MGA at...whether they help you is another question...I would try in any case.

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Visitor

bluezoo

Topic Creator

Forum posts: 10 Member since: 07.03.2019

golitahcasino - an impertinence

7th Mar. 2019, at 09:16 am CET#3

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i used to be at hopa and karamba because that has always worked but here is the unbelievable as you try to prevent the payout....I have not violated any rule I have not even played with bonus...... ..the MGA is there to help in such a case or?

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Legend

upola

Forum posts: 4.251 Member since: 17.05.2018

golitahcasino - an impertinence

7th Mar. 2019, at 09:21 am CET#4

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Write to the MGA and see what happens.
This can take 4-6 weeks until they get in touch.

Another Tip, always let you first verify before you deposit...then such a thing can usually not happen.

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Visitor

bluezoo

Topic Creator

Forum posts: 10 Member since: 07.03.2019

golitahcasino - an impertinence

7th Mar. 2019, at 09:36 am CET#5

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i ALWAYS verify myself before depositing, exactly for this reason....my documents were also verified that is beyond question but first my bank allegedly refused the transfer (what a nonsense) and now missing screenshots of Skrill I have already uploaded 3 times...here is clearly trying to dissuade the customer from the payout..i play for a long time and know exactly what to do and I have behaved correctly...4 to 6 weeks are of course extremely long, I do not understand the sense that the customer has no more bock to play there must be clear to those but

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Elite

Begbie

Forum posts: 2.681 Member since: 11.01.2018

golitahcasino - an impertinence

7th Mar. 2019, at 09:44 am CET#6

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is your Skrill ID and email address visible in the skrill screenshot?

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Visitor

bluezoo

Topic Creator

Forum posts: 10 Member since: 07.03.2019

golitahcasino - an impertinence

7th Mar. 2019, at 10:04 am CET#7

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first they said they only needed the normal screenshot then (of course 2 days later) they wanted the one with the ID, and again 2 days later they supposedly hadn't received it, then I uploaded it again and one day later they said they still needed the screenshot with the ID..pure bullshit

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m****9

Forum posts: 1.484 Member has been banned

golitahcasino - an impertinence

7th Mar. 2019, at 10:24 am CET#8

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Have you played with bonus, and if so you had the Welcome bonus of this group in one of the casinos previously used? I just happened to learn through chat support that you can use the welcome bonus across groups only once!

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Legend

upola

Forum posts: 4.251 Member since: 17.05.2018

golitahcasino - an impertinence

7th Mar. 2019, at 10:28 am CET#9

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Is not quite right.I am registered at 3 casinos of the group and have received the bonus at all 3 and also paid out.

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m****9

Forum posts: 1.484 Member has been banned

golitahcasino - an impertinence

7th Mar. 2019, at 10:38 am CET#10

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Then I was told moronic or you were lucky. Because they live from overpriced bonus offers to bring to the man. I gave my username and then saw in the system that I had already deposited in a "sister casino" with bonus and I may not use the Welcome bonus! I had therefore not deposited.

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