# Other Casinos #: Gains unjustifiably retained

Chasiti wrote on 09/14/2023 at 5:21 pm: hello
i have a complaint to file

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the following problem- i deposited at Betamo a few days ago and used the Welcome bonus of 100%. after a few hours of wagering i wanted to withdraw 500€. but then i continued to play with the rest of the money and in the end i released another 700€ for withdrawal. but this was cancelled because i was not verified yet. after i sent all the documents and they were processed, i repeated the withdrawal.
one day later I got a mail saying that I violated the bonus conditions and that my win was canceled. my Deposit of 150€ was credited to me. was very surprised because I only play with very small stakes. mostly so 40-60 cents, but sometimes with 80 cents.
I then asked for my betting list and this was sent to me later zgesendet. on the list you saw higher stakes in the game 1 REEL WOLF FANG which I also played with 80 cents stake, but there was 8.20€ etc. can send you the list also gladly. if you know the game you know aucg that has a ladder system - but MY stake was always 80 cents. the support also refers to these spins. find it very unfair and unacceptable to evaluate this ladder system as a wager. as I said, my wager was always 80 cents in the slot. have otherwise kept to the terms and conditions and also read through them before depositing.
i am just really frustrated about it and have no understanding.
hope you can help me

This post has been translated automatically

Chasiti wrote on 09/14/2023 at 5:21 pm: hello
i have a complaint to file

---

the following problem- i deposited at Betamo a few days ago and used the Welcome bonus of 100%. after a few hours of wagering i wanted to withdraw 500€. but then i continued to play with the rest of the money and in the end i released another 700€ for withdrawal. but this was cancelled because i was not verified yet. after i sent all the documents and they were processed, i repeated the withdrawal.
one day later I got a mail saying that I violated the bonus conditions and that my win was canceled. my Deposit of 150€ was credited to me. was very surprised because I only play with very small stakes. mostly so 40-60 cents, but sometimes with 80 cents.
I then asked for my betting list and this was sent to me later zgesendet. on the list you saw higher stakes in the game 1 REEL WOLF FANG which I also played with 80 cents stake, but there was 8.20€ etc. can send you the list also gladly. if you know the game you know aucg that has a ladder system - but MY stake was always 80 cents. the support also refers to these spins. find it very unfair and unacceptable to evaluate this ladder system as a wager. as I said, my wager was always 80 cents in the slot. have otherwise kept to the terms and conditions and also read through them before depositing.
i am just really frustrated about it and have no understanding.
hope you can help me

This post has been translated automatically