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# Other Casinos #: Fraud or not? I need your expertise.

Topic created on 22nd Dec. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,815
dodojetzek

Fraud or not? I need your expertise.

22nd Dec. 2021, at 02:10 pm CET#1
0 Likes

Nobody has liked this post so far
Hello together,

Great that there is a forum like this at all, great cinema!

About my case:
I registered on December 17 on Tonybet.com and deposited 100€ without bonus
Around 21:00 I had then 1k€ in the account, I was satisfied and wanted to pay out. Rejected because not Verifieziert, ok no problem...I upload all data, apply again for the payout of the 1k€ and get a few minutes later an email that the payout was approved - huura so far so good... next day I already had a bad feeling and wanted to log into my Tonybet account again - see there...locked

3.Days later I contacted the support:

December 20
Alan (11:19:20): Hello, welcome to TonyBet. How can I assist you?
Kopfph (11:19:33): hi alan, why is my account disabled.
Kopfph (11:19:47): X XX
Alan (11:19:56): I will gladly assist you with this. Would you be so kind and provide me with below information before we proceed in order for me to locate your account?


- Your Residential Address
- Your Date of Birth
- Date of the last Deposit (or last payment method) made to your account
Kopfph (11:20:23): XXX
Kopfph (11:20:29): XXX
Kopfph (11:20:55): via visa on friday
Alan (11:21:37): Many thanks, please allow me a few moments to get back with you.
Kopfph (11:22:07): ok thanks alan, there is a withdraw with 1k€ open...
Alan (11:24:13): I apologize for the delay, please allow me some more time to get back to you.
Kopfph (11:24:20): ok
Alan (11:26:35): As I can see we have sent You an email, I will quote it below:
Please be kindly informed that your account has been closed by our relevant department due to a negative Verification check. Unfortunately, this decision is final and we would not be able to consider any account reopening for you, sorry for any inconvenience caused to you.
Alan (11:28:12): And Your withdrawal has been processed. Please kindly note that it may take up to 3-5 days, depending on different payment methods.
Can I assist you with anything else?
Kopfph (11:29:00): what? Haha...honestly alan? but why do you kick me? the withdrawal is processed?
Alan (11:30:17): As I can see Your account has been closed due to a negative verification check.
Alan (11:30:28): Your withdrawal has been processed already.
Kopfph (11:31:07): yes but strange that i get the withdrawal with negative verification?
Kopfph (11:31:27): makes no sense-right?
Alan (11:34:10): I won't be able to provide You response to this question, cause it was the decision of another department, the only information that I have that Your account was closed due to negative verification check. Sorry for any inconvenience caused,
Kopfph (11:35:05): i got you and i know thatyouthink the same like me, can i be sure about the withdrawal?
Alan (11:36:20): As I have notedabove I can see that your withdrawal has been processed from our side, please note that it could take up to 3-5 days. The withdrawal was processed the same day when you have requested it.
Kopfph (11:37:02): thanks alan
Alan (11:37:19): Was glad to help, have a wonderful day!


Today are 5 days (22.12) over and I contact the support again.

Malcolm (11:53:26): Hello, welcome to TonyBet. How can I assist you?
Kopfph (11:53:32): Hi melcom,

Kopfph (11:54:32): i'm still waiting for my withdrawal, which was already done 5days ago...

Kopfph (11:54:50): X XX

Malcolm (11:54:56): I will gladly assist you with this. Can you please confirm the following information:



- Email address

- Residential Address

- Date of Birth

- Last payment method

Kopfph (11:54:56): XXX

Kopfph (11:55:11): creditcard on friday

Kopfph (11:55:26): XXX

Kopfph (11:55:39): XXX

Malcolm (11:58:04): We would like to inform you that your withdrawal was processed on

2021-12-17 21:07:16

Please note that it can take up to 5 working days for the transaction to be processed to your account.

Kopfph (11:59:26): so you mean today at 21:07(5days), i can come back to you and ask the same question - what would you answer then?

Malcolm (11:59:50): Please kindly note that pament systems are counting working or banking days only (monday-friday)

Malcolm (12:00:40): Also, please note that holidays to be counted out.

Kopfph (12:01:29): ahh ok, can you imagine that i'm afraid that i will see this money someday?

Kopfph (12:02:23): this casino banned me after verification but told me the payout is done?

Malcolm (12:03:48): Please do not worry, your action will reach you. The closure of account is not affecting that in any way. I can also confirm that transaction was made on our side and it's status is successful. We will have to wait for a couple more days for the payment system to process it. If any further delay will occur please contct us.

Kopfph (12:04:32): you may allow me one question

Malcolm (12:04:52): Sure, I will do my best to provide the most precise answer possible.

Kopfph (12:05:17): are you working directly for tonybet?

Malcolm (12:05:34): Yes, of course.

Kopfph (12:05:53): is it still in the hands of tonyg?

Malcolm (12:06:30): Unfortunately, I am not able to answer that.

Malcolm (12:07:16): TonyBet OÜ incorporated in the Republic of Estonia, registration code 12103082, having its registered office at Harju maakond, Tallinn, Lasnamäe linnaosa, Punane tn 14a-4. korrus 419/4, 13619. TonyBet OÜ is licensed and regulated in Estonia by the Estonian Tax and Customs Board. License numbers are: HKL000243, HKT000016, HKL000098, HKT000015. You can find more information on the Operator's license here. https://mtr.mkm.ee/juriidiline_isik/96226
Malcolm (12:14:30): Please note that as you are not replying, I will now have to close this chat session. Thank you for contacting and do not hesitate to contact us back if you need any further assistance.

Am I just too impatient or rightly skeptical?
Thank you for your assessment.

Greetings,

Edit: link removed

This post has been translated automatically

upola
Legend

Fraud or not? I need your expertise.

22nd Dec. 2021, at 02:43 pm CET#2
4 Likes
Maybe you could give a short summary in German, not everyone can speak perfect English.

This post has been translated automatically

dodojetzek

Fraud or not? I need your expertise.

23rd Dec. 2021, at 11:11 am CET#3
0 Likes

Nobody has liked this post so far
Thanks for your answer!

In short:
You wrote me the withdrawal was approved, processed and that has nothing to do with blocking my account.

On my question why my account was blocked I got the answer - Verification negative...and exactly the point makes me doubt...verification negative/account blocked but withdrawal was made?!

until now no money arrived at me...withdrawal was requested on Fri 17.12 21:00 and until today 23.12 11:00 I have not received any credit on my Visa...

What do you say?

This post has been translated automatically

Saphira
Expert

Fraud or not? I need your expertise.

23rd Dec. 2021, at 01:22 pm CET#4
1 Like

Liked this post: Avatar von dodojetzek dodojetzek
I find it very strange that the Verification failed or was not accepted, but the withdrawal went through. Somehow ne discrepancy, which is why I understand your doubts. I would probably feel the same way. I think you will get the money though. Sounds like it to me somehow, when I read through the chats with the support. Very polite by the way both and it did not sound like stalling. On the contrary, this Malcom has confirmed again explicitly that the blocking of the account in no way affects the already successful payout. Wait another day or two. If the payout was requested on 17.12. and the weekend was in between, it could actually take until tomorrow. In any case, keep your fingers crossed that everything goes well

This post has been translated automatically

gamble1
Icon

Fraud or not? I need your expertise.

23rd Dec. 2021, at 01:41 pm CET#5
2 Likes

Liked this post: Avatar von dodojetzek dodojetzek, Avatar von sippi sippi
What I wonder but what exactly leads to the Verification fails ? Since the customer must improve but usually and is not immediately blocked

This post has been translated automatically

dodojetzek

Fraud or not? I need your expertise.

23rd Dec. 2021, at 04:34 pm CET#6
0 Likes

Nobody has liked this post so far
Saphira wrote on 23.12.2021 at 13:22: I find it very strange that the Verification failed or was not accepted, but the payout went through. Kinda ne discrepancy, which is why I understand your doubts. I would probably feel the same way. I think you will get the money though. Sounds like it to me somehow, when I read through the chats with the support. Very polite by the way both and it did not sound like stalling. On the contrary, this Malcom has confirmed again explicitly that the blocking of the account in no way affects the already successful payout. Wait another day or two. If the payout was requested on 17.12. and the weekend was in between, it could actually take until tomorrow. In any case, keep your fingers crossed that everything goes well.

It just doesn't make sense and that's why I really have a bad gut feeling, reinforced by the miserable reviews on Trustpilot. I must also note that on Trustpilot some casinos have received a subterranean rating, but I myself never had problems in these casinos.

@gamble1
i can not understand it unfortunately also...makes me just totally unsafe.

This post has been translated automatically

Falke
Expert

Fraud or not? I need your expertise.

23rd Dec. 2021, at 07:19 pm CET#7
0 Likes

Nobody has liked this post so far
dodojetzek wrote on 23.12.2021 at 16:34
It just doesn't make sense and that's why I really have a bad gut feeling, reinforced by the miserable ratings on Trustpilot. But I must also note that on Trustpilot some casinos have received a subterranean rating, but I myself never had problems in these casinos.

@gamble1
i can not understand it unfortunately also...makes me just totally unsafe.

Sounds very weird. If they had really paid out then they want you to pay in again and not just block your account.

Ask in the chat exactly why was blocked, whether you can have a payment confirmation, etc..

And yes Trustpilot is absolute dirt. On the one hand there are completely frustrated people who rate with one star because they have lost and on the other hand 5 star ratings that were commissioned by the casinos. Trustpilot is completely useless to rate a casino

This post has been translated automatically

dodojetzek

Fraud or not? I need your expertise.

23rd Dec. 2021, at 07:23 pm CET#8
0 Likes

Nobody has liked this post so far
Falcon wrote on 12/23/2021 at 7:19 pm
Sounds very weird. If they really would have paid out then they want you to Deposit again and not just block your account.

Ask exactly in the chat why was blocked, whether you can have a payment confirmation, etc..

And yes Trustpilot is absolute dirt. On the one hand there are completely frustrated people who rate with one star because they have lost and on the other hand 5 star ratings that were commissioned by the casinos. Trustpilot is completely useless to rate a casino.

I take it already also with humor

Update from today's chat:
Katalina (15:44:13): Hello, welcome to TonyBet. How can I assist you?
Kopfph (15:45:35): Hello, i'm still waiting for withdraw?
Kopfph (15:46:39): XXX
Katalina (15:50:47): Please provide Date of the last deposit (or last payment method)
Kopfph (15:51:16): 17.12 visa
Katalina (15:52:37): Give me a quick moment to check it out for you, please.
Katalina (15:55:11): Thank you for waiting!
As I can see the withdrawal has been processed on our side 2021-12-17 and it may take up to 3-5 business days to get it to your bank account.
Kopfph (15:56:00): Well, can you share transaction ID please?
Kopfph (15:56:29): So far no money recieved
Katalina (15:57:42): Please note that only the working days are counted and it may take up to 3-5 business days.
Kopfph (15:58:58): Can you tell me why my account is locked?
Katalina (16:01:48): Please note that your account will remain closed by the decision of the security department. Unfortunately, no more additional information can be provided regarding this issue.
Kopfph (16:03:32): Would you understand this from costumer point of view?
Katalina (16:05:46): I fully understand your frustration, however, it was closed by the decision of the Security department and as a chat agent I cannot provide you with more information regarding your account closure.
Kopfph (16:06:47): Alright, we hear us tomorrow.
Katalina (16:08:46): Please note that it was successfully processed on our side, however, it may take some time for your bank to credit it to your account.
Kopfph (16:09:05): it should come on my visa card
Kopfph (16:09:36): And i know that normally these transactions are done in max.3 days
Kopfph (16:10:58): and more important why are there so many bad reviews out of your casino?
Katalina (16:11:05): As I can see the transaction was processed to your card, however, only the working days are counted to proceed with the withdrawals and depends on your bank.
Katalina (16:13:57): Unfortunately, I cannot provide you with the answer.
We always try to provide the best service for our customers.
Kopfph (16:14:25): ok for now we are done - thank you and have a nice christmas!
Katalina (16:14:41): Thank you for contacting us!
Thank you!
Merry Christmas!

This post has been translated automatically

Falke
Expert

Fraud or not? I need your expertise.

23rd Dec. 2021, at 07:50 pm CET#9
1 Like

Liked this post: Avatar von Klempo77 Klempo77
dodojetzek wrote on 23.12.2021 at 19:23
I take it already also with humor

Update from today's chat:
Katalina (15:44:13): Hello, welcome to TonyBet. How can I assist you?
Kopfph (15:45:35): Hello, i'm still waiting for withdraw?
Kopfph (15:46:39): XXX
Katalina (15:50:47): Please provide Date of the last Deposit (or last payment method)
Kopfph (15:51:16): 17.12 visa
Katalina (15:52:37): Give me a quick moment to check it out for you, please.
Katalina (15:55:11): Thank you for waiting!
As I can see the withdrawal has been processed on our side 2021-12-17 and it may take up to 3-5 business days to get it to your bank account.
Kopfph (15:56:00): Well, can you share transaction ID please?
Kopfph (15:56:29): So far no money recieved
Katalina (15:57:42): Please note that only the working days are counted and it may take up to 3-5 business days.
Kopfph (15:58:58): Can you tell me why my account is locked?
Katalina (16:01:48): Please note that your account will remain closed by the decision of the security department. Unfortunately, no more additional information can be provided regarding this issue.
Kopfph (16:03:32): Would you understand this from costumer point of view?
Katalina (16:05:46): I fully understand your frustration, however, it was closed by the decision of the Security department and as a chat agent I cannot provide you with more information regarding your account closure.
Kopfph (16:06:47): Alright, we hear us tomorrow.
Katalina (16:08:46): Please note that it was successfully processed on our side, however, it may take some time for your bank to credit it to your account.
Kopfph (16:09:05): it should come on my visa card
Kopfph (16:09:36): And i know that normally these transactions are done in max.3 days
Kopfph (16:10:58): and more important why are there so many bad reviews out of your casino?
Katalina (16:11:05): As I can see the transaction was processed to your card, however, only the working days are counted to proceed with the withdrawals and depends on your bank.
Katalina (16:13:57): Unfortunately, I cannot provide you with the answer.
We always try to provide the best service for our customers.
Kopfph (16:14:25): ok for now we are done - thank you and have a nice christmas!
Katalina (16:14:41): Thank you for contacting us!
Thank you!
Merry Christmas!

Please don't post chat histories here anymore. Just write a short summary.

This post has been translated automatically

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