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# Other Casinos #: foreign access to my sportingbet casino account

Topic created on 04th Oct. 2019 | Page: 1 of 1 | Answers: 3 | Views: 1,754
v****2

foreign access to my sportingbet casino account

4th Oct. 2019, at 05:10 am CEST#1
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hello

the story is a bit convoluted but i try to keep it as simple as possible.

sportingbet and bwin belong to the same casino group and i have an account at both
my bwin account is already at least 5 years old but i have never deposited there
never deposited or played there until 3 days ago. my sportingbet account is also
also already 2 years old but here I have already several times
smaller sums in and out and played and there were never problems.

3 days ago I have then logged into my bwin account since forever
and made a Deposit but did not immediately played because something came up
came. 3 hours later I wanted to log back in and finally play a round
login was no longer possible instead I have the following
message instead: We have encountered an issue with your account, please contact
our Operations Team at operations@bwin.com

i was p**sed that i couldn't play right away and so i wrote an email
an email written. since I still had no answer after 3 days what
is basically a cheek (in the meantime I have of course still
3 more mails sent and the live support at bwin written to be a little
to nerven) I have the live support again written to me then they said
had just written me a mail. in the mail was that my bwin account
was temporarily blocked because I have a chargeback in my sportingbet account
300 € (with fees 375 €) would have initiated from a deposit
i would have made on 28.02.2019 with my visa card. since I have never in my life
never owned a visa card in my life and I have the described transactions with
1000% certainty have not transacted, there are only two possibilities: error in the system
at sportingbet or a foreign access to my account.

normally I would say...sxxxxß on it I was not and would have simply just
no longer played at both casinos end. but in order to get my deposit at bwin
to come the idiots demand that I pay 375 € in my sportingbet account
otherwise both accounts remain blocked for now.

i have also not yet experienced...has anyone of you ever had a similar
problem had ? would me very interested.

my conclusion so far: the customer support of bwin is the last junk




This post has been translated automatically

Stromberg
Legend

foreign access to my sportingbet casino account

4th Oct. 2019, at 10:10 am CEST#2
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A foreign access would not really make sense now, so at least I do not see the point.
Maybe you can first request the relevant part of your transaction history at Sportingbet? have Sportingbet and bwin the same support? Otherwise ask directly at Sportingbet?
How much was your Deposit at bwin?
Do not know me with kk must not be verified somehow for a deposit? Or as always only with the payout... 😉

This post has been translated automatically

Falko
Icon

foreign access to my sportingbet casino account

4th Oct. 2019, at 04:04 pm CEST#3
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So the support of Sportingbet is actually fast and was also nice to me. Had contacted the last month because of the closure of my PayPal - account and since they have answered me within 2 hours and everything was done quickly. You have to contact Sportingbet and also you can see all deposits and withdrawals there even in the account. Must enter a date from.... to...... and then you will be displayed for this period.

This post has been translated automatically

v****2

foreign access to my sportingbet casino account

4th Oct. 2019, at 05:19 pm CEST#4
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Nobody has liked this post so far
Stromberg wrote on 04.10.2019 at 10:10: A foreign access would not really make sense now, so at least I do not see the point.
Maybe you can first request the relevant part from your transaction history at Sportingbet?have Sportingbet and bwin the same support? Otherwise ask directly at Sportingbet?
How much was your Deposit at bwin?
Do not know me with kk must not be verified somehow for a deposit? Or as always only with the payout... 😉

you are of course right a foreign access does not really make sense here but a
system error and just a foreign access are the only explanations.

and of course I have immediately after receiving the email from bwin with the reason for the
account blocking first of all the said period of my sportingbet transaction history
and found none of the said transactions. after that i spent about 30
minutes on the phone with the sportingbet support and explained to him that it is here
either a system error or a foreign access must act on what my
my sportingbet konnto was also temporarily blocked.

now I have to send a form to sb in which I confirm that the transactions were
not by me have been made so that sportingbet the matter more closely
...ip/mac address from which the transactions were made.

it is quite strange because the thing is supposed to have happened already at the beginning of the year
and i played at sb every now and then and also made withdrawals
but no notification no email that would have pointed to the matter...nothing.

the deposit at bwin was not the world...40€ but still I do not see it
without reason / without having made a mistake to write off my 40 tacken....
that comes me in the case not at all in the bag!

by the way, the live support of sportingbet was also always great for me...
friendly, fast, etc. I meant the operations team at bwin what also belongs to the
customer support. imo it is so what of impertinent someone immediately after the first
first deposit to block the konnto without giving reasons and then 3
days before you are informed about what is going on (live support could not or did not
or would not tell me anything about it)






This post has been translated automatically

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