Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

Topic created on 04th Nov. 2018 | Page: 1 of 2 | Answers: 18 | Views: 4,473
snopsim
Top Member

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

4th Nov. 2018, at 07:56 pm CET#1
0 Likes

Nobody has liked this post so far
Hello, I would like to warn you about Euroslots Casino. I participated in a promotion (no deposit) on Friday, where you get 15 super spins for TwinSpin. From these free spins I made a win of 17,04€. With this money I played some Book of Dead and had the luck of my life and hit the Jackpot: I got a full screen explorer on 0,50 cents in the free spins and won 2550€. Since the Bonus terms and conditions for this promo stated that the wins are turnover-free I contacted the support how I can withdraw the money. There I was told that my case will be forwarded to the management and they will contact me within 24 hours. Since no one has reported, I contacted the support again today. There the shock. I was told dryly that this is a "Faulty Promotion" and I can neither convert nor pay out my win. I have now already complained to the MGA and would simply like to warn against this casino and especially against their promotions. I would like to post here the chat history, bonus terms and winning pictures... does anyone know how to do that? Otherwise, does anyone have any advice for me on what to do next? Thanks for reading

This post has been translated automatically

Begbie
Elite

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 09:10 am CET#2
0 Likes

Nobody has liked this post so far
this is really bitter

This post has been translated automatically

Anonym

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 09:51 am CET#3
0 Likes

Nobody has liked this post so far
Mind you, EuroSlots belongs to Playcherry (i.e. sunmaker, sunnyplayer, Cherrycasino, ...) and as often written, they are actually reputable

But the support and what the marketing department sometimes organizes there is just below average, also the main reason that I no longer play there despite good reputation and usually Speedy payout. There is rarely anything wrong, but if something goes wrong then the support to 100,000% will not be much help, because they are so sure that with them everything always runs perfectly and the fault can only lie with the addict. In my experience, the supporters don't see the customer any differently.

This post has been translated automatically

snopsim
Top Member

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 10:20 am CET#4
0 Likes

Nobody has liked this post so far
Ankor wrote on 05.11.2018 at 09:51: Mind you, EuroSlots belongs to Playcherry (speak sunmaker, sunnyplayer, Cherrycasino, ...) and as often written are actually reputable

But the support and what the marketing department sometimes organizes there is just below average, also the main reason that I no longer play there despite a good reputation and usually quick payout. There is rarely anything wrong, but if something goes wrong then the support to 100,000% will not be much help, because they are so sure that with them everything always runs perfectly and the fault can only lie with the addict. In my experience, the supporters don't see the customer any differently.

This is also my feeling. I mean, if that should really have been a mistake (which, by the way, was not even explained to me, what kind of mistake it should have been) then I as a player should take the blame? The hammer was also how they told me. So about yes it was a mistake, you have not won any money. But you can look at our current promotions, there is certainly something interesting for you. Um NO I have already won money, thank you!
I have even told them that I, because it has allegedly acted in a mistake not even insist on the whole amount, but would also settle. But that I go out there completely empty, I just do not see. Of course, now no one responds to me (have sent out 2 mails to the). My biggest problem is also that the bonus expires after 7 days, which means they will simply wait until Friday and then the problem has simply settled from their point of view 😭
I have to say that Book of Dead ran remarkably well that day. I got SO many free spins within an hour, including 5 books (I've never had) and just the full screen explorers. I actually only play BoD which means I've been playing it a long time and a lot and I didn't even have 4 explorers in the free spins. Well, that may have been luck, but in retrospect it feels like a bait and switch..

This post has been translated automatically

Daniel
Elite

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 11:00 am CET#5
0 Likes

Nobody has liked this post so far
Ankor wrote on 05.11.2018 at 09:51: Mind you, EuroSlots belongs to Playcherry (speak sunmaker, sunnyplayer, Cherrycasino, ...) and as often written are actually reputable

They belong to Playcherry but not to Sunmaker / Sunnyplayer. Sunmaker uund Sunnyplayer belong to Almor Ltd. - Almor Ltd. belongs partly to Playcherry. Sunmaker / Sunnyplayer (Almor Ltd.) use Playcherry license and management decisions may be different.

The separate management of Sunmaker / Sunnyplayer has nothing to do with it.

This post has been translated automatically

Anonym

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 11:43 am CET#6
0 Likes

Nobody has liked this post so far
Daniel wrote on 05.11.2018 at 11:00
Belong to Playcherry but not to sunmaker / Sunnyplayer. Sunmaker uand sunnyplayer are part of Almor Ltd - Almor Ltd is part of Playcherry. Sunmaker / Sunnyplayer (Almor Ltd.) use Playcherry license and management decisions may be different.

The separate management of Sunmaker / Sunnyplayer has nothing to do with it.

There I have not researched well enough and apologize for the corresponding misinformation. Would have been interesting then how Sunmaker would have dealt with the issue.

This post has been translated automatically

Marqes
Expert

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 12:36 pm CET#7
0 Likes

Nobody has liked this post so far

Ankor wrote on 05/11/2018 at 11:43 AM
There I have not researched well enough and apologize for the corresponding misinformation. Would have been interesting then how sunmaker would have handled the issue.

But would also have thought that Sunmaker and sunnyplayer belongs to Playcherry.

Just because that is often everywhere, on the page as well as I think in the payouts (Paypal ....Playcherry has paid them xxx).

This post has been translated automatically

K****t

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 03:49 pm CET#8
0 Likes

Nobody has liked this post so far
They will refer to their terms and conditions under "Exceptional circumstances".
Write the matter as a complaint to Askgamblers. Maybe there will be an agreement. You did not know about the error and therefore did not knowingly exploit an error.

This post has been translated automatically

blizzard1986
Experienced

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

6th Nov. 2018, at 01:15 am CET#9
0 Likes

Nobody has liked this post so far
I hope they will pay you at least a part. This is not possible. It's not our fault if the software goes haywire. So anyone can come around the corner in the future. They have to be liable for that normally

This post has been translated automatically

snopsim
Top Member

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

6th Nov. 2018, at 09:27 am CET#10
0 Likes

Nobody has liked this post so far
blizzard1986 wrote on 06/11/2018 at 01:15: I hope they will pay you at least a part. Such a thing does not work at all. It's not our fault if the software goes wrong. So anyone can come around the corner in the future. They have to be liable for that normally.

Thank you

This post has been translated automatically

Hot Topics4th Apr. 2025 at 01:41 pm CEST

Online Casinos
0
Jackpots
0
Sports betting
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately