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# Other Casinos #: EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

Topic created on 04th Nov. 2018 | Page: 1 of 2 | Answers: 18 | Views: 4,303
snopsim
Top Member

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

4th Nov. 2018, at 07:56 pm CET#1
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Hello, I would like to warn you about Euroslots Casino. I participated in a promotion (no deposit) on Friday, where you get 15 super spins for TwinSpin. From these free spins I made a win of 17,04€. With this money I played some Book of Dead and had the luck of my life and hit the Jackpot: I got a full screen explorer on 0,50 cents in the free spins and won 2550€. Since the Bonus terms and conditions for this promo stated that the wins are turnover-free I contacted the support how I can withdraw the money. There I was told that my case will be forwarded to the management and they will contact me within 24 hours. Since no one has reported, I contacted the support again today. There the shock. I was told dryly that this is a "Faulty Promotion" and I can neither convert nor pay out my win. I have now already complained to the MGA and would simply like to warn against this casino and especially against their promotions. I would like to post here the chat history, bonus terms and winning pictures... does anyone know how to do that? Otherwise, does anyone have any advice for me on what to do next? Thanks for reading

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Begbie
Elite

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 09:10 am CET#2
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this is really bitter

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Anonym

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 09:51 am CET#3
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Mind you, EuroSlots belongs to Playcherry (i.e. sunmaker, sunnyplayer, Cherrycasino, ...) and as often written, they are actually reputable

But the support and what the marketing department sometimes organizes there is just below average, also the main reason that I no longer play there despite good reputation and usually Speedy payout. There is rarely anything wrong, but if something goes wrong then the support to 100,000% will not be much help, because they are so sure that with them everything always runs perfectly and the fault can only lie with the addict. In my experience, the supporters don't see the customer any differently.

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snopsim
Top Member

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 10:20 am CET#4
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Ankor wrote on 05.11.2018 at 09:51: Mind you, EuroSlots belongs to Playcherry (speak sunmaker, sunnyplayer, Cherrycasino, ...) and as often written are actually reputable

But the support and what the marketing department sometimes organizes there is just below average, also the main reason that I no longer play there despite a good reputation and usually quick payout. There is rarely anything wrong, but if something goes wrong then the support to 100,000% will not be much help, because they are so sure that with them everything always runs perfectly and the fault can only lie with the addict. In my experience, the supporters don't see the customer any differently.

This is also my feeling. I mean, if that should really have been a mistake (which, by the way, was not even explained to me, what kind of mistake it should have been) then I as a player should take the blame? The hammer was also how they told me. So about yes it was a mistake, you have not won any money. But you can look at our current promotions, there is certainly something interesting for you. Um NO I have already won money, thank you!
I have even told them that I, because it has allegedly acted in a mistake not even insist on the whole amount, but would also settle. But that I go out there completely empty, I just do not see. Of course, now no one responds to me (have sent out 2 mails to the). My biggest problem is also that the bonus expires after 7 days, which means they will simply wait until Friday and then the problem has simply settled from their point of view 😭
I have to say that Book of Dead ran remarkably well that day. I got SO many free spins within an hour, including 5 books (I've never had) and just the full screen explorers. I actually only play BoD which means I've been playing it a long time and a lot and I didn't even have 4 explorers in the free spins. Well, that may have been luck, but in retrospect it feels like a bait and switch..

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Daniel
Elite

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 11:00 am CET#5
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Ankor wrote on 05.11.2018 at 09:51: Mind you, EuroSlots belongs to Playcherry (speak sunmaker, sunnyplayer, Cherrycasino, ...) and as often written are actually reputable

They belong to Playcherry but not to Sunmaker / Sunnyplayer. Sunmaker uund Sunnyplayer belong to Almor Ltd. - Almor Ltd. belongs partly to Playcherry. Sunmaker / Sunnyplayer (Almor Ltd.) use Playcherry license and management decisions may be different.

The separate management of Sunmaker / Sunnyplayer has nothing to do with it.

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Anonym

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 11:43 am CET#6
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Daniel wrote on 05.11.2018 at 11:00
Belong to Playcherry but not to sunmaker / Sunnyplayer. Sunmaker uand sunnyplayer are part of Almor Ltd - Almor Ltd is part of Playcherry. Sunmaker / Sunnyplayer (Almor Ltd.) use Playcherry license and management decisions may be different.

The separate management of Sunmaker / Sunnyplayer has nothing to do with it.

There I have not researched well enough and apologize for the corresponding misinformation. Would have been interesting then how Sunmaker would have dealt with the issue.

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Marqes
Expert

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 12:36 pm CET#7
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Ankor wrote on 05/11/2018 at 11:43 AM
There I have not researched well enough and apologize for the corresponding misinformation. Would have been interesting then how sunmaker would have handled the issue.

But would also have thought that Sunmaker and sunnyplayer belongs to Playcherry.

Just because that is often everywhere, on the page as well as I think in the payouts (Paypal ....Playcherry has paid them xxx).

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K****t

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

5th Nov. 2018, at 03:49 pm CET#8
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They will refer to their terms and conditions under "Exceptional circumstances".
Write the matter as a complaint to Askgamblers. Maybe there will be an agreement. You did not know about the error and therefore did not knowingly exploit an error.

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blizzard1986
Experienced

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

6th Nov. 2018, at 01:15 am CET#9
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I hope they will pay you at least a part. This is not possible. It's not our fault if the software goes haywire. So anyone can come around the corner in the future. They have to be liable for that normally

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snopsim
Top Member

EuroSlots Casino scam: Faulty promotion (2,550 euros denied)

6th Nov. 2018, at 09:27 am CET#10
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blizzard1986 wrote on 06/11/2018 at 01:15: I hope they will pay you at least a part. Such a thing does not work at all. It's not our fault if the software goes wrong. So anyone can come around the corner in the future. They have to be liable for that normally.

Thank you

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