Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: duxcasino.com 2000 € win - no payout despite verification

Topic created on 18th Feb. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,056
cdornbach

duxcasino.com 2000 € win - no payout despite verification

18th Feb. 2021, at 03:47 pm CET#1
0 Likes

Nobody has liked this post so far
I won 2000 € a week ago and subsequently uploaded all documents to verify the account
uploaded. Today the transfer was rejected. The information was in the portal of the site. A mail from the
Support with indication of the reasons was not communicated to me. I requested the payout again today in the system.
How long is this going back and forth now. Is the operator at all interested in paying out wins?
This question arises for me. Can someone here perhaps give tips on how the procedure to pay out the winnings amount
can be led to success ? Thank you in advance for your answers and help.

This post has been translated automatically

slotliebe89
Elite

duxcasino.com 2000 € win - no payout despite verification

18th Feb. 2021, at 04:00 pm CET#2
0 Likes

Nobody has liked this post so far
You wrote that you sent the documents for Verification, but did you receive the confirmation that your account was successfully verified? Maybe something is still missing

This post has been translated automatically

Hidaruma
Top Member

duxcasino.com 2000 € win - no payout despite verification

18th Feb. 2021, at 04:45 pm CET#3
0 Likes

Nobody has liked this post so far

cdornbach wrote on 18.02.2021 at 15:47: I have won a week ago 2000 € and subsequently all the documents for Verification of the account
uploaded. Today the transfer was rejected. The information was in the portal of the site. A mail from the
Support with indication of the reasons was not communicated to me. I requested the payout again today in the system.
How long is this going back and forth now. Is the operator at all interested in paying out wins?
This question arises for me. Can someone here perhaps give tips on how the procedure to pay out the winnings amount
can be led to success ? Thank you in advance for your answers and help.

Times with the support inquire, before one opens here a contribution. They will tell you the reason. N1 pays, unless you have somehow violated the terms and conditions.

This post has been translated automatically

cdornbach

duxcasino.com 2000 € win - no payout despite verification

18th Feb. 2021, at 09:27 pm CET#4
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 02/18/2021 at 16:45

Times check with support before opening a post here. They'll tell you why. N1 will pay unless you violated the T&Cs somehow.



cdornbach Tony

Wed, 02/17/21 11:41 am

Hello !

One last thing missing from your player profile is a bank statement that shows your name and account number. It must be a PDF file or a photo of a paper document or in some cases a screenshot.
Please provide the account statement to complete your verification.

Best regards,
Tony
DuxCasino Support Team




That was the answer from support, then I sent account statement as a PDF, the payout was set to pending. Today then suddenly the message in the website in the course, "payout rejected". IBAN and BIC were also specified correctly. From the support so far no info about why was not paid out. It would have been expected but at least times a mail from the support, why was not paid out!

This post has been translated automatically

Hidaruma
Top Member

duxcasino.com 2000 € win - no payout despite verification

18th Feb. 2021, at 10:49 pm CET#5
1 Like

Liked this post: Avatar von cdornbach cdornbach

cdornbach wrote on 02/18/2021 at 21:27


Hidaruma Tony

Wed, 02/17/21 11:41 am

Hello !

One last thing missing from your player profile is a bank statement that shows your name and account number. It must be a PDF file or a photo of a paper document or in some cases a screenshot.
Please provide the account statement to complete your verification.

Best regards,
Tony
DuxCasino Support Team




That was the answer from support, then I sent account statement as a PDF, the payout was set to pending. Today then suddenly the message in the website in the course, "payout rejected". IBAN and BIC were also specified correctly. From the support so far no info about why was not paid out. It would have been expected but at least times a mail from the support, why was not paid out!

If you have followed the mail, I would go to the support simply times on the cookie. They should look at the mail and then what you sent them.

With me, the Verification ran a bit bumpy at the time, but when that was then through, the money came very quickly (by bank transfer).

If they still don't give you an informative answer, I would file a complaint about AskGamblers.

This post has been translated automatically

Maverick626
Rookie

duxcasino.com 2000 € win - no payout despite verification

18th Feb. 2021, at 11:49 pm CET#6
0 Likes

Nobody has liked this post so far
I always give you the advice when the cross in the chat just mention that if it does not go slowly now you turn on the mga and I tell you it happen then miracles with me was then always all at once very quickly verified and correct and transferred there is nothing where they have more bammel than before an investigation or complaint by the mga so as a little Tip

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 01:09 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately