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# Other Casinos #: Dreamz - Deposit disappeared

Topic created on 05th May. 2020 | Page: 1 of 1 | Answers: 1 | Views: 1,160
TranceBabe
Expert

Dreamz - Deposit disappeared

5th May. 2020, at 02:00 pm CEST#1
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Hello all,

I received a bonus offer from Dreamz on 17.04 and deposited 20€ via Trustly to redeem it. The money was debited directly from my account as usual, but neither the bonus nor the 20€ were credited to my account that evening, nor on any of the following days. Trustly has referred me with the problem to Dreamz, but there they still refuse to accept it.

At Dreamz I have meanwhile chatted with different supporters, but no one could help me so far. On the contrary, they try to make me believe that I would have received the credit long ago. What is definitely not the case and what can also be proven by the transaction overview.

I am really at a loss, because I would honestly like to have my 20€ back. Is here in the forum possibly an employee of Dreamz Casino on the way, which can help me?
Or can someone give me some advice on what I can/must do to get my money back?

Thanks in advance

PS: I have saved all receipts and chat histories

This post has been translated automatically

agnesaislami
Experienced

Dreamz - Deposit disappeared

6th May. 2020, at 11:35 pm CEST#2
0 Likes

Nobody has liked this post so far
Have you already written to Caro ? Maybe she has contact with a manager.

This post has been translated automatically

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