# Other Casinos #: Delayed payment
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Delayed payment
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I am contacting you because I requested my withdrawal in the amount of 1475€(Bitcoin) from the casino called "Winner Casino"(winnercasino.bet) on 15.7.22
The stated duration of a withdrawal is 22 business days stands in the withdrawal conditions
However, I have not received this to this day
.
I have already asked 2x in the Live Chat, but they could not help me there.
Therefore, I have turned to the support of Casino Winner by email. There, however, I am only always put off. I am not given a real reason why the payout is delayed, nor am I given a time span in which the payout will finally be completed.
I have screenshots of the chats and I can also make screenshots of the emails if that helps to clarify the whole thing
Therefore, I turn to you, because I myself no longer get on and heard from you that you can help one with such problems and can clarify.
Therefore, I ask you from the bottom of my heart to help me with this problem, so that this is finally clarified, completed and my win is finally paid.
If you have any questions, please feel free to send me an email or contact me by phone
In the hope that you can help me with this problem
Edit by Julian: Personal data has been removed for security reasons
This post has been translated automatically
Delayed payment
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This casino is rated very poorly on Casino Guru. Namely with 2.9 out of 10 points
There are unfair terms and conditions. In addition, this casino operates without an official license.
Furthermore, no one from the GJ team will be able to help you here, as this casino is not listed here.
This post has been translated automatically
Delayed payment
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as Malganes already mentioned, we do not list the casino, which unfortunately means that we do not have a contact person for it to help out with complaints.
Also, this casino only has a Curacao license, which is why it might be a bit difficult to file a complaint with the licensor.
I have discovered a form on the Internet where you could theoretically file a complaint, but unfortunately I have not had any personal experience with it so far and therefore cannot promise you any chances of success.
But you can still have a look at it in case of doubt:
https://www.curacao-egaming.com/public-and-players/complaints-step-1
But I would advise you to keep trying with the support and to stay patient.
We hope that your problem will be solved soon!
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