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# Other Casinos #: dasistcasino does not want to pay out money and clarify bonus situation

Topic created on 04th Dec. 2018 | Page: 1 of 2 | Answers: 14 | Views: 3,310
arichling
Rookie

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 01:11 am CET#1
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so,
-have deposited 20 euro and claimed 20 euro bonus.
-you start with your real money before the bonus comes into effect after losing it
-after ugf. 3 presses i had 1 good picture of just under 100 euro (with my real money stake), which brought me to 134 euro (114 without the unused bonus money)
-now I am told to wager the bonus, which is not possible because I am at 134 euros and would have to lose 114 first, so that this would be activated
-i have an active bonus and should please wager it
-there were no more answers, you could write yourself silly.

Please help!!!!!!!!!!!!!!
thanks a lot

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M****3

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 01:27 am CET#2
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arichling wrote on 04/12/2018 at 01:11: so,
-have deposited 20 euro and claimed 20 euro bonus.
-you start with your real money before the bonus takes effect after losing it
-after ugf. 3 presses i had 1 good picture of just under 100 euro (with my real money stake), bringing me to 134 euro (114 without the unused bonus money)
-now I am told to wager the bonus, which is not possible because I am at 134 euros and would have to lose 114 first, so that this would be activated
-i have an active bonus and should please wager it
-there were no more answers, you could write yourself silly.

Please help!!!!!!!!!!!!!!
thanks a lot

U delete bonus = money gone o how?

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arichling
Rookie

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 02:19 am CET#3
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Metz1013 wrote on 04/12/2018 at 01:27 PM
U delete bonus = money gone o how?

yes, then i have 20 euro only, they say in livechat.

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M****3

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 02:22 am CET#4
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Ok that is Strange. Could he not tell you in the chat you can convert the bonus without losing what you won? U have you already looked in the profile not that the bonus is already converted with

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arichling
Rookie

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 02:31 am CET#5
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Metz1013 wrote on 04.12.2018 at 02:22: Ok that is Strange. Could not he tell you in the chat you can convert the bonus without losing what you won? U have you already looked in the profile not that the bonus is already converted with

everything checked. of course. as I said, the sense has in any case not much.


here the 2nd attempt:



Support Agent 4 Tue, 12/04/18 12:29:46 am Europe/Berlin

Hello, nice to have you here. What can I do for you?

andre richling 12:30:39 am
hi how should i wager the Bonus money (20€) when i started playin with the real money and never played it down and won ca. 100 euro?
so the bonus of 20 is untouched still
cause i won directly with my paid money

Support Agent 4 12:31:41 am
Minute, please

andre richling 12:31:52 am
ok

Support Agent 4 12:35:24 am
As far as we can see you have an active bonus, and all your bets were made in the game Neon Classic in the framework of the Welcome bonus
That means that even if you play with your real money first as soon as you wager your bonus (50) times you will be able to withdraw your winning
Or you can cancel the bonus if you wish and all your bonus and won with tte help of bonus money will be cancelled too

andre richling 12:39:58 am
thats not possible
cause the wagering starts when you lose your real money
then the bonus is active
but I never came to this point cause I won directly with the real money
i mean then the bonus starting to be wagered and used
before u lose the real money u never come to this point

Support Agent 4 12:42:55 am
Dear Andre, the wagering starts as soon as you receive the bonus
Because the money are locked (the bonus+deposit)

andre richling 12:42:56 am
normally the 20 euro bonus money are cancelled when paying out but when i started playing with the real money and never used the bonus money how is it possible that my real money is at 20 euro and the bonus money at 20? when i got 134 on my account
no it doesnt, cause when u start playing with real money u cant wager anything of the bonus money
its seperate right?
it cant be that nobody of u guys get this
the wagering starts when u start playing with the bonus money but i never had to use it cause i won with my real money balance directly at beginning
i never lost the 20 real money to start playing with bonus money

Support Agent 4 12:45:47 am

As soon as you wager your bonus you can withdraw you money

andre richling 12:45:59 am

u dont get it
i am not able to wager it
then i had to lose 114 euro now.
then the bonus would be starting wagering
otherwise how is it possible that my wagering is at 0% when i am at 134 euro? so no, there is no wagering until u lose your real money. just read in your own agbs.

Support Agent 4 12:47:50 am

All Bonuses, unless otherwise stated, need to be wagered 50 (fifty) times before any funds can be cashed out.
https://www.dasistcasino.com/promo
You have an active bonus you have to wager it till the end before withdraw the winning, now you have only 20 EUR of your money if you cancel the bonus

andre richling 12:48:26 am

please listen to me and read my point again and stop copying agbs
it cant be that u give a s... what i am telling u
u know what
its okay thanks

Chat ended

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M****3

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 02:37 am CET#6
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Thx for the record the support said Dear Andre, the wagering starts as soon as you receive the bonus Because the money are locked (the bonus+deposit)

That is actually the conversion of the bonus is starts as soon as you have received the bonus then I would in your place please contact the live support again and ask why the turnover is at 0% if supposedly the conversion of the bonus begins with receipt of the bonus because you have already played he should tell you as you have already written that it is played real money and then the bonus is to be converted would you like to write please that you want to have a payout the chat history I recommend you as an E-Mail transcript and open a complaint with the transcript at askgamblers

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arichling
Rookie

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 02:55 am CET#7
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Metz1013 wrote on 04/12/2018 at 02:37: Thx for the record the support said Dear Andre, the wagering starts as soon as you receive the bonus Because the money are locked (the bonus+deposit)

That is actually the conversion of the bonus is started as soon as you have received the bonus then I would in your place please contact the live support again and ask why the turnover is at 0% if supposedly the conversion of the bonus begins with receipt of the bonus because you have already played he should tell you as you have already written that it is played real money and then the bonus is to be converted would you please write that you want to have a payout the chat history I recommend you as an e-Mail transcript and open a complaint with the transcript at askgamblers

i had to do now. what you meant, I have already asked the 1st time. so it is also in the agbs, real money first.

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Anonym

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 03:07 am CET#8
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I just looked at the page, it actually says that you first play with real money. Please ask how much you still have to convert.

You can try your luck with a complaint at Askgamblers, register and open a complaint in English. Is licensed in Curacao, speak a regulatory body that simply ignore requests from players.

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arichling
Rookie

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 03:42 am CET#9
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Ankor wrote on 04.12.2018 at 03:07: I just looked at the page, it actually says that you first play with real money. Please ask how much you still have to convert.

You can try your luck with a complaint at Askgamblers, sign up and open a Complaint in English. Is licensed in Curacao, speak a regulatory body that simply ignore requests from players.


WELCOME BONUSACTIVE
Amount
20 EUR
Amount/amount of wagering requirements
1.000 EUR
Wagering percentage
0 %

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Anonym

dasistcasino does not want to pay out money and clarify bonus situation

4th Dec. 2018, at 05:31 am CET#10
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Liked this post: Anonym
arichling wrote on 04/12/2018 at 03:42 PM

WELCOME BONUSAKTIV
Amount
20 EUR
Amount/amount of wagering requirements
1.000 EUR
Wagering percentage
0 %

Then, as I said, open a complaint at Askgambler (in English). You can't do anything else with a Curacao licensed casino. You should look for licenses like MGA, UK Gambling, .... Are not perfect, but better than the Curacao regulator.

Next time before depositing properly inform, even if it is difficult by all the fake reviews and "tests". I know that on Google the first pages then give 10/10 points or "Super reputable", "Long on the market", ... therefore check the pages themselves and see if the reviews are not somehow similar again and again (Even on Askgambler the ratings are questionable).




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