Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Customer account blocked and withdrawal denied Betchan

Topic created on 05th Oct. 2021 | Page: 1 of 1 | Answers: 0 | Views: 989
HilfeBenoetigt

Customer account blocked and withdrawal denied Betchan

5th Oct. 2021, at 07:44 pm CEST#1
0 Likes

Nobody has liked this post so far
Good evening,
I have a problem with the Casino Betchan at the moment.
A short description of my problem:
I registered at Betchan last week and everything went perfectly. I deposited 300 euros and ended up coming out at about 380 euros after the turnover requirements. Then I wanted to withdraw the money and suddenly my account was blocked. As a reason I was told that I had a self-exclusion at the partner casino (N1 if I'm not mistaken). I think it is not possible that I got no information about this when I registered with the same data and when I asked in Live Chat (assured me that I can withdraw the money) and now after the win of 80 euros my account and my withdrawal is denied. Now a refund of 300 euros (without win) is in the room, for which I am now also waiting again for 3 days and it is always referred to that I should be patient. I would be sooo infinitely grateful for help / mediation / tips. Even if it ends up being a warning against the casino here.

This post has been translated automatically

Hot Topics19th Dec. 2024 at 04:11 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately