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# Other Casinos #: Crazeplay.com Denies payout of 2500€

Topic created on 29th Apr. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,366
elmexxx

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 11:21 am CEST#1
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Hi guys, had deposited 200 € and somehow managed to win 2500€ and wanted to cash out with the money now and had now received an e-mail wodrin stood
that I have collected the bonus games, which I have done and that violates the terms and conditions and now the entire win is confesziert except for my last Deposit of 50 €...
Do I have any chance to still get the money or have I now just had bad luck?
Have you already collected similar experiences?

This post has been translated automatically

derzweifel
Experienced

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 12:36 pm CEST#2
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I think that looks bad for you - CrazePlay has tried with me (unsuccessfully) to invent a violation to not pay out, since you have actually violated the terms and conditions I can not imagine that something can be done. Too bad about the money

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upola
Legend

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 01:05 pm CEST#3
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elmexxx wrote on 29.04.2020 at 11:21 am: Hi guys, had deposited 200 € and somehow managed to win 2500€ and wanted to pay out with the money now and had now got an e-mail wodrin stood
that I have collected the bonus games, which I did and that violates the terms and conditions and now the entire win is confesziert except for my last Deposit of 50 €...
Do I have any chance to still get the money or have I now just had bad luck?
Have you already collected similar experiences?

Have you deposited with or without bonus?

This post has been translated automatically

elmexxx

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 01:12 pm CEST#4
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I have only played with raw cash without bonus
https://www.crazeplay.com/bonus-terms
There I have violated 2.8 and therefore get nothing.

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derzweifel
Experienced

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 01:15 pm CEST#5
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In that case I have to correct myself, the passage in their T&Cs regarding delaying free spins refers to playing with Bonus money - they obviously just want to screw you over...to not pay out

Why should Bonus terms be valid for you if you play without bonus?

I would recommend to keep a cool head for now, not to touch the refunded 50€ Deposit and to send a calm, factual email asking why bonus terms apply even though you played without bonus

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Jubla2014
Top Member

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 01:30 pm CEST#6
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Servus!


As long as you play without a bonus, you can always play the free spins rounds whenever you want, immediately or at a later time!



This is definitely a fact!


Have a nice day!

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gamble1
Icon

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 02:27 pm CEST#7
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What makes me wonder is the question why he gets 50 € Deposit back when he writes he had 200 € and has thus won 2,500 € where come the other 150 € from possibly but bonus?

Edit: should you have deposited multiple times look in the history if you somewhere free spins or something else were booked at any Zeitpunlt

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elmexxx

Crazeplay.com Denies payout of 2500€

29th Apr. 2020, at 02:32 pm CEST#8
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Had deposited 4x 50€ and I was only "refunded" the last Deposit
Did not have any bonus offers or anything else.

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Bombarpt

Crazeplay.com Denies payout of 2500€

31st May. 2020, at 07:44 pm CEST#9
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Hello,

What has come out of it now?

I registered there today and won something. In total I have made 3 deposits all without bonus. So far I have not received any mail that my account must be verified...

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agnesaislami
Experienced

Crazeplay.com Denies payout of 2500€

31st May. 2020, at 09:44 pm CEST#10
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Let me know what has become of it please

This post has been translated automatically

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