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# Other Casinos #: Crazeplay.com Denies payout of 2500€

Topic created on 29th Apr. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,345
elmexxx
Hi guys, had deposited 200 € and somehow managed to win 2500€ and wanted to cash out with the money now and had now received an e-mail wodrin stood
that I have collected the bonus games, which I have done and that violates the terms and conditions and now the entire win is confesziert except for my last Deposit of 50 €...
Do I have any chance to still get the money or have I now just had bad luck?
Have you already collected similar experiences?

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derzweifel
Experienced
I think that looks bad for you - CrazePlay has tried with me (unsuccessfully) to invent a violation to not pay out, since you have actually violated the terms and conditions I can not imagine that something can be done. Too bad about the money

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upola
Legend

elmexxx wrote on 29.04.2020 at 11:21 am: Hi guys, had deposited 200 € and somehow managed to win 2500€ and wanted to pay out with the money now and had now got an e-mail wodrin stood
that I have collected the bonus games, which I did and that violates the terms and conditions and now the entire win is confesziert except for my last Deposit of 50 €...
Do I have any chance to still get the money or have I now just had bad luck?
Have you already collected similar experiences?

Have you deposited with or without bonus?

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elmexxx
I have only played with raw cash without bonus
https://www.crazeplay.com/bonus-terms
There I have violated 2.8 and therefore get nothing.

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derzweifel
Experienced
In that case I have to correct myself, the passage in their T&Cs regarding delaying free spins refers to playing with Bonus money - they obviously just want to screw you over...to not pay out

Why should Bonus terms be valid for you if you play without bonus?

I would recommend to keep a cool head for now, not to touch the refunded 50€ Deposit and to send a calm, factual email asking why bonus terms apply even though you played without bonus

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Jubla2014
Top Member
Servus!


As long as you play without a bonus, you can always play the free spins rounds whenever you want, immediately or at a later time!



This is definitely a fact!


Have a nice day!

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gamble1
Icon
What makes me wonder is the question why he gets 50 € Deposit back when he writes he had 200 € and has thus won 2,500 € where come the other 150 € from possibly but bonus?

Edit: should you have deposited multiple times look in the history if you somewhere free spins or something else were booked at any Zeitpunlt

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elmexxx
Had deposited 4x 50€ and I was only "refunded" the last Deposit
Did not have any bonus offers or anything else.

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Bombarpt
Hello,

What has come out of it now?

I registered there today and won something. In total I have made 3 deposits all without bonus. So far I have not received any mail that my account must be verified...

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agnesaislami
Experienced
Let me know what has become of it please

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