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# Other Casinos #: CrazePlay Casino does not pay out

Topic created on 30th Oct. 2019 | Page: 1 of 4 | Answers: 38 | Views: 9,433
derzweifel
Experienced

CrazePlay Casino does not pay out

30th Oct. 2019, at 10:56 pm CET#1
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Hello all,

so far I have been spared from problems for the most part, now it has hit me once

I played at CrazePlay (Gammix Ltd. is the operator) with 50D + 50B and won 500€ - after a week they write me that I played above the maxbet of 5€ and the win is therefore confiscated. I checked my history several times and the highest bet with the Deposit was 1€ - generally I don't use doubling or ladder functions when I play with bonus. The support could not/would not say which game or which bet it is and only said that I have 160 bets too high. I can hardly imagine that I overlook the complete 160 bets in my history and have not noticed it while playing. I should contact the finance department by mail to get more information, but this does not answer, so I assume fraud

Does anyone from GambleJoe have any contact with the casino / group? Otherwise I will file a complaint with the MGA

LG

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Anonym

CrazePlay Casino does not pay out

31st Oct. 2019, at 10:01 am CET#2
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Can you save the history via screenshots? How much time has passed from the payout request to today? Don't forget that Malta is in the south and they like to live by the motto "If you don't come today, you'll come tomorrow". You can also see that someone hammers a nail into the wall and 6 others stand around and watch what he is doing. That's what they call work.

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derzweifel
Experienced

CrazePlay Casino does not pay out

31st Oct. 2019, at 10:57 am CET#3
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Payout request was on 19.10., the email that it was rejected due to violation of the maxbet rule came on 27.10. - History I have of course saved, am not stupid

LG

P.S.: To the "finance department" had turned me with the request for further information also on 27.10., as the Livesupport previously meant, they could process but only Monday - denkste ..

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Anonym

CrazePlay Casino does not pay out

31st Oct. 2019, at 11:24 am CET#4
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After a week I would start to worry, raising the alarm before that will probably fizzle out.

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derzweifel
Experienced

CrazePlay Casino does not pay out

31st Oct. 2019, at 11:37 am CET#5
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It also takes time until the MGA becomes active and I am honestly tired of running after them - if you tell them that you have checked your history several times and there is no violation of the maxbet rule, then they reply "Look in your history, you will see the violation there"

I believe and hope that they will meet a request from the MGA with a little more seriousness and then relatively quickly festelle that they have unfortunately made a mistake in the review. It can happen

LG

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Anonym

CrazePlay Casino does not pay out

31st Oct. 2019, at 11:44 am CET#6
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derzweifel wrote on 10/31/2019 at 11:37 am: It takes another while until the MGA becomes active and I'm honestly tired of running after them - if you tell them that you checked your history several times and there is no violation of the maxbet rule then they reply "look in your history, you'll see the violation there"

I believe and hope that they will meet a request from the MGA with a little more seriousness and then relatively quickly festelle that they have unfortunately made a mistake in the review. It can happen

LG

I don't know, but sometimes there is still the rule MaxBet per Line. So if you play a slot with 3 lines, but the bet per line was possibly too high, without exceeding the maximum total bet.

This might still be possible, whereby you would have violated the rules...... ... .

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derzweifel
Experienced

CrazePlay Casino does not pay out

31st Oct. 2019, at 12:21 pm CET#7
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Gamer777 wrote on 10/31/2019 11:44 AM

I don't know, but sometimes there is still the rule MaxBet per line. So if you play a slot with 3 lines because of me, but the bet per line was then possibly too high without exceeding the maximum total bet.

This would still be possible, whereby you would have violated the rules...... ... .

I know all this and actually pay attention very well, of course a mistake can happen to anyone but I do not know where I should have done something wrong - as I said my maximum bet was 1 €, ie I would have had to play somewhere on 1 line to get over 0.50 / line and I have not


LG

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derzweifel
Experienced

CrazePlay Casino does not pay out

6th Nov. 2019, at 06:48 pm CET#8
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Liked this post: Anonym, Avatar von Fatally Fatally
In case anyone is interested in how things went

30/10/19 - Support replies to my email that everything has been double checked and it is a final decision that cannot be changed

31/10/19 - Complaint filed with MGA, extensive info provided regarding chat/mail traffic etc

01/10/19 - MGA replies that they have requested information from the operator regarding the case

04/11/19 - The operator writes that the MGA contacted him and during a further check he noticed that unfortunately they made a mistake and I should have received my payout

06/11/19 - Money is paid out

Account is closed, of course, no cent they see more of me

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Kleinkariert
Expert

CrazePlay Casino does not pay out

6th Nov. 2019, at 06:58 pm CET#9
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derzweifel wrote on 06/11/2019 at 18:48: If anyone is interested in how this went

30/10/19 - Support replied to my email that everything was double checked and it's a final decision that can't be changed

31/10/19 - Complaint filed with MGA, extensive info provided regarding chat/mail traffic etc

01/10/19 - MGA replies that they have requested information from the operator regarding the case

04/11/19 - The operator writes that the MGA contacted him and during a further check he noticed that unfortunately they made a mistake and I should have received my payout

06/11/19 - Money is paid out

Account is closed, of course, no cent they see more of me


You mean to tell me the MGA solved the problem within 1 week? If this is true, it is really a sign that the ADRs have taken a lot of work off or that the MGA has more employees.

I think it's good that the MGA was useful for a change, they haven't been doing so well lately. Casino I made a note so that I know when friends ask which I advise against.

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Xeldaric

CrazePlay Casino does not pay out

9th Jun. 2020, at 03:49 pm CEST#10
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Evening,

Crazeplay also has its bonus traps 🤣 have denied me my payout because I violated the conditions by playing Legacy of Dead, Bonanza and Dog House. Fortunately, it was only 800 euros in this case

Let them just give me back my Deposit so I can put them on my Blacklist next to the other sites with bonus traps.




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