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# Other Casinos #: Cookie Casino does not pay out 42000Euro

Topic created on 06th May. 2020 | Page: 1 of 2 | Answers: 16 | Views: 6,254
Tomi18

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 02:53 am CEST#1
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The issue is as follows: I recently opened an account on the cookiecasino.com platform (licensed by MAG). As an experienced online player, I have of course dealt with the T&Cs of the said platform. According to their T&Cs, all Bonuses can only be used by one person / one device / one IP address / via one browser. On April 23, 2020, I made a win of EUR 6,000 with a stake of EUR 137 plus a bonus of EUR 100, thus converting the bonus. On the following day, April 24, 2020, I increased the win to EUR 40,000. I played exclusively on the same device (my cell phone). On April 25, 2020, I finally requested a first payout in the maximum amount of EUR 4,000. Thereupon I was informed that different IP addresses had been used, my win would therefore be confiscated and my account deleted. I cannot understand this in any way. Not only did I always play on the same device, I also converted the entire bonus on April 24, 2020, while I was in my apartment and therefore neither a change of IP address, nor a change of browser, etc. can have taken place

I would like to know if something can be done in this context. I would be pleased about a feedback from your side

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Falko
Icon

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 03:42 am CEST#2
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If you have a running bonus, then you may not bet more than 5 euros per spin on the slots. If you exceed this value, then everything is lost. How high were your biggest bets per spin? You have written that you have played with bonus.

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G****9

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 04:58 am CEST#3
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In the bonus conditions it says :


All Bonuses can be used only by one person / one device / one IP address / via one browser.

So this is also verifiable in your case.that you have used only one device.

I would write to the support they should send you the login statement there is exactly in it
who has logged in with which ip and device.

Otherwise dis MGA letter

I think you will unfortunately get the amount that is in AGBs

The maximum wins paid out from a Cashback Bonus, Comp Points Bonus, Tournament Bonus, any Deposit bonus except the Welcome bonus, Personal VIP Bonus or the Weekly Bonus are 10,000 EUR/USD/CAD, 100,000 NOK, 50,000 PLN.

Edit: font color adjusted

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gamble1
Icon

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 11:50 am CEST#4
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Hello first Tomi18 Welcome to the forum

First of all it must be said casinos usually refer to this clause in the Agb's some do it arbitrarily some do it justifiably the second is usually rather the reason

It can also be that someone else in the past over this IP has created an account there then would be vill important to know how you live whether in single house or apartment building

Or if someone was visiting you in the past and created an account there

The max Bet violation mentioned by Falko I think first for groundless because casinos usually give this reason too

these questions you should answer first

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derzweifel
Experienced

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 08:19 pm CEST#5
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It's becoming a classic that the N1 Casinos talk something about IP address and confiscate everything
Hope you get your money

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s****2

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 10:16 pm CEST#6
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-- Post removed as this is a user who has been banned in the past --

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u****r

Cookie Casino does not pay out 42000Euro

6th May. 2020, at 11:06 pm CEST#7
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So if the thread creator really has not made a mistake (and as he describes it, I believe him), that would really be a scandal. I really wonder if the MGA licenses represent what they are supposed to or if they are just ornaments for the casinos. It's about a lot of money and I would really hand over the case to the MGA for clarification... is probably the only thing you can do. Have had problems with payouts so many times so far and trivial things have been claimed all the time as well. I honestly don't even know if I want to play anymore myself. It can be that you really have as much luck as Tomi18 and then just get nothing...

Hope for you in any case, that it still works out!

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Slothot
Amateur

Cookie Casino does not pay out 42000Euro

7th May. 2020, at 07:08 am CEST#8
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Hmmm... I have only played at Spinia, which is also part of the N1 group and have never had any problems. Withdrawals were instant on Skrill...
But I also play without the Bonuses and quite honestly, the T&C at N1 resemble those of Lapalingo and co
It feels like big wins from bonuses are not supposed to be paid out

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Pima007
Amateur

Cookie Casino does not pay out 42000Euro

7th May. 2020, at 08:57 am CEST#9
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Hello,

it is about the rule.

" All Bonuses can be used only by one person/device/IP address/via one browser."

So as a private user you don't have a fixed IP.address, it can change after a router reboot. So they could then withhold the money if the IP address changes.

That would be almost rip-off

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Tomi18

Cookie Casino does not pay out 42000Euro

7th May. 2020, at 09:07 pm CEST#10
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Pima007 wrote on 07/05/2020 at 08:57: Hello,

it's about the rule.

" All Bonuses can be used only by one person/device/IP address/via one browser."

So as a private user you don't have a fixed IP.address, it can change after a router reboot. So they could then withhold the money if the IP address changes.

That would be almost rip-off

is that really true? lg

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