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# Other Casinos #: ComeOn ignores player protection

Topic created on 15th May. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,408
qwertee
Rookie

ComeOn ignores player protection

15th May. 2019, at 10:44 am CEST#1
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Hello fellow sufferers,

as you already know I am addicted to gambling but on the road to recovery, I am locked in any casino. Sometimes the addiction overcomes me I try to log in somewhere but fortunately that does not work and after 20min the "thrust" is over again and I stayed clean

I have blocked me more than 2 weeks ago at ComeOn! but there I was able to log in again all of a sudden! Thus, I gambled away in 10 min just under 400 € Where I then kept my Deposit limit from worse. When I was then back in my right mind I wrote to the support and explained that my account should be locked, this was then also confirmed

I then wrote to ComeOn! to request a refund as they have broken Player protection in my eyes

I received the following email from management

thank you for your message

You have closed your account as mentioned above with the following reason:
"I believe that the payout rate of the games is too low."
Since this statement does not indicate that you have a gambling problem, as a customer you are entitled to reopen your closed account at any time. This will happen automatically when you try to log in to the account again

So we have not violated any rules in your case

To close your account permanently, you could have chosen one of the other reasons, which you did not do. Moreover, you were free at any time to contact us regarding permanent closure, which you did not do.
Based on the above reasons, your request for a refund is denied

In addition, we would like to point out that you have not generated any losses on our site. On the contrary, you have won much more than you have lost. You have also cashed out these wins, which is why a refund is generally not possible, as you have not generated any losses.

We hope you now realize that it is doubly impossible for you to receive a refund

You are welcome to discuss this with your legal counsel or our licensor
MGA - Maltese Gaming Authority




Okay sure I should have given a different reason for the suspension but at that moment I was not clear at all I only cared that the account was closed. The email is cheeky based on the fact that I have no losses at the casino and they therefore deny me the refund

Do you think I have a chance if I complain to the Mga? What do you think?

This post has been translated automatically

Stromberg
Legend

ComeOn ignores player protection

15th May. 2019, at 11:02 am CEST#2
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In fact, I have seen this at several casinos, that you can close your account for reasons that have nothing to do with gambling addiction. Then you can open it again at any time. I don't understand what the point of this is either

However, you seem to have chosen the wrong way for a block for Player protection reasons, so I see few chances to get the money.

However, it doesn't cost anything to try and complain to the MGA

The fact that you are in plus or minus there is mmn completely irrelevant ...

This post has been translated automatically

qwertee
Rookie

ComeOn ignores player protection

15th May. 2019, at 11:57 am CEST#3
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I see the same, mga would like the complaint in english.... my english is quite bad can someone help me ?

This post has been translated automatically

gamble1
Icon

ComeOn ignores player protection

15th May. 2019, at 12:29 pm CEST#4
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You can use Google translators which are quite good if you pay attention to the correct punctuation

you can also send me the complaint and I will check if it fits if you want to

In my opinion it plays already a big role which reason one for the block Auswählt if one zb. says I have nothing won could it well be that one wants to give the Casino again a chance

If you had claimed directly to Gambling addiction it would have remained blocked and / or you would have good cards with a refund

As for the issue with the plus on the side it would be irrelevant if you could log in despite gambling addiction as a blocking reason and the refund would have had to go through

but due to the fact that you did not mention your gambling addiction as a reason, I can understand that they refer to it

This post has been translated automatically

qwertee
Rookie

ComeOn ignores player protection

15th May. 2019, at 02:13 pm CEST#5
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Thanks I make later ready and I send you then, really nice. I find it as an excuse of the casino, if one selects account please lock then the account should also first be locked for the user. If you want to give the casino a chance again later, the 7-day waiting period rule should also come into force. In principle, the casino has done nothing to my lock request me apparently only logged out ......

This post has been translated automatically

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