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# Other Casinos #: Casombie verification process (IP address problem)

Topic created on 02nd Sep. 2021 | Page: 1 of 1 | Answers: 1 | Views: 1,022
JustinM93
Visitor

Casombie verification process (IP address problem)

2nd Sep. 2021, at 09:41 am CEST#1
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Hello dear community,

namely I have a problem with Casombie Casino and I do not know how to fix it.
On Monday 07/30/2021 I was asked to send my documents to Finance for Verification purposes. The
i have complied directly. After a long processing time I received a message today
" We want to ask You to stop using services that encrypt data, such as VPN or similar connections, please log in to Your gaming account using different connections and devices to confirm Your IP address."

I'm quite puzzled as I don't have VPN services installed on my phone or PC.

Can you help me with this? Unfortunately the support by mail takes several days to answer me and the answers are mostly not helpful at all.

I thank you in advance for your help!

VG

Justin

This post has been translated automatically

JustinM93
Visitor

Casombie verification process (IP address problem)

2nd Sep. 2021, at 03:46 pm CEST#2
0 Likes

Nobody has liked this post so far
Update: After further contact, the problem with the IP address was resolved. Financial had then written to me that you are now processing my documents

This post has been translated automatically

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